Top 18189 Help desk level Jobs

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)
Highspring —Nashville, TN
- $16 - $19 an hour
- Remote
- Bilingual
- Research
- Ability to sit for extended periods
- Opportunities for advancement
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IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
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- Paid holidays
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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching
12d
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
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Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Helpdesk Customer Support
Public Health Institute —Remote
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- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)
State of Maryland - DBM OPSB Division of Personnel Services —Baltimore, MD
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- 8 hour shift
- Remote
- Research
- Microsoft Office
- Administrative experience
- AD&D insurance
- Dental insurance
2d
Radiology Technologist 1, BHMG Ortho Surgical - Key West, $25000 Bonus,FT
Baptist Health South Florida —Key West, FL
- $27.72 - $36.04 an hour
- Full-time
- Vital signs
- Surgery
- Hospital
- Wellness program
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Quality Manager CNC Inspection & Customer Quality
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Disability insurance
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Certified Athletic Trainer
York Orthopedic Recovery —Modesto, CA
- $38 - $45 an hour
- Full-time
- Background check
- BLS Certification
- Physical & Rehabilitation Medicine
- Travel reimbursement
- Wellness program
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4d
Massage Therapist
FIRST LIGHT RESORTS LLC —Yosemite National Park, CA
- $60 - $70 an hour
- Overtime
- Background check
- Serving
- Ability to lift 50 pounds
- Wellness program
- Health insurance
RN - IV Wellness Clinic Full-Time $2,500 Sign-On Bonus
Hydration Room —Goleta, CA
- $53 - $63 an hour
- Full-time
- Nursing
- RN License
- BLS Certification
- Paid training
- Paid parental leave
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6d
Registered Dental Assistant
Tri-Cities Center for Cosmetic Dentistry —Kingsport, TN
- $21 - $26 an hour
- Part-time
- In person
- Private practice
- Dental office
- Patient care
- Profit sharing
- Paid holidays
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8d
Recruiter
VERVE A CREDIT UNION —Oshkosh, WI
- Full-time
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- 3 years
Animal Care- Admissions Assistant PT 28 hours
Pet Network Animal Community Hospital —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
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Psychologist
Bridgeway Integrated Healthcare Services, Inc —Salt Lake City, UT
- $80,000 - $125,000 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Computer literacy
- HIPAA
- Profit sharing
- Wellness program
12d

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

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Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

help desk level jobs

Help Desk Specialist

Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

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Helpdesk Customer Support

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

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Recruiter

Animal Care- Admissions Assistant PT 28 hours

Psychologist

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