Top 16913 Help desk Jobs

Help Desk Technical Support
CrossCom National LLC —Buffalo Grove, IL
- $18 - $22 an hour
- Temporary
- Background check
- Mid-level
- Windows
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6d
IT Help Desk Technician / Entry-Level System/Network Administrator
MTK Technologies, Inc. —Savoy, IL
- $21 - $26 an hour
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
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Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
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IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
14d
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk / IT Support
Pearl Co Services —Houston, TX
- $23.33 - $28.09 an hour
- Full-time
- Mid-level
- Windows
- In-person
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Help Desk Team Lead
Decypher Technologies —Remote
- $24 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
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IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Mid-level
- Windows
- In-person
Quick Apply
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
COMPUTER & SYSTEMS SUPPORT SPECIALIST (ERP Support)
Trece, Inc —Adair, OK
- From $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Software troubleshooting
- Health insurance
- Dental insurance
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TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Tech Support
INFINITY MASSAGE CHAIRS —Seabrook, NH
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Health savings account
Quick Apply
IT Technician
It Outlet, Inc —Brandon, SD
- $18 - $23 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Quick Apply

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Help Desk Technical Support

CrossCom National LLC
Buffalo Grove, IL

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Job Details

Temporary | Contract
$18 - $22 an hour
6 days ago

Qualifications

Telecommunications network troubleshooting
Telecommunications network device configuration
VLAN configuration
Network communication equipment reconfiguration
Hardware maintenance
IP addressing
Windows
Printer (troubleshooting support)
VLAN
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Hardware configuration
Technical customer support for office equipment
TCP/IP
Hardware diagnostics
Peripheral hardware support

Full Job Description

Job Description

CrossCom National, LLC is a recognized industry leader in retail voice, POS and data communications network implementation and maintenance. Founded in 1981, CrossCom provides national retailers with voice, POS and data communications systems solutions, including technology staging, asset management, installation, maintenance, cabling, rollout and chain-wide implementation. CrossCom National is the single source partner retailers depend on for in-store communications networking requirements.

The Remote Support Technician is responsible for providing Level 2 remote technical support during enterprise-wide Thin Client, PC, and Printer Refresh initiatives. This role supports the successful deployment, replacement, configuration, and troubleshooting of end-user computing devices and network-connected peripherals across multiple locations.

The ideal candidate will possess strong Microsoft Windows troubleshooting experience, networking knowledge, and exceptional problem-solving skills to ensure minimal disruption to store operations during technology refresh activities.

Key Responsibilities

Device Refresh and Remote Support

Provide Level 2 remote support for Thin Client, PC, and Printer refresh projects.
Support field technicians during hardware replacement and migration activities.
Document and validate existing device configurations prior to any system changes.
Maintain backup records of network and device configuration information to support rollback and recovery efforts when necessary.

Thin Client Support

Validate and document existing network connections and device configurations before replacement.
Reconfigure network switch ports and VLAN assignments for replacement thin client devices.
Use enterprise administration tools to update and support thin client network connectivity.
Troubleshoot connectivity, authentication, and endpoint configuration issues following deployment.
Verify successful network registration and functionality of newly installed thin clients.

Printer Configuration and Support

Support installation and replacement of network printers.
Validate that retired devices are disconnected and no longer responding on the network.
Update MAC address assignments and network configurations within IP management systems.
Configure printer settings through web-based administration interfaces.
Verify printer functionality through test prints and remote diagnostics.
Troubleshoot printer connectivity, network communication, and configuration issues.
Coordinate with field technician to validate successful printer operation.

Required Qualifications

Technical Skills

Microsoft Windows 10/11 troubleshooting and support experience.
Experience supporting PCs, thin clients, and network-connected printers.
Knowledge of TCP/IP networking fundamentals.
Experience troubleshooting:
Network connectivity issues
DNS and DHCP problems
VLAN configurations
Switch port assignments
IP addressing conflicts
Wired network communications
Ability to diagnose and resolve hardware, software, and peripheral issues remotely.
Familiarity with web-based device administration and configuration tools.

Networking and Connectivity Requirements

TCP/IP troubleshooting
VLAN and switch port configuration concepts
DHCP and DNS troubleshooting
MAC address identification and management
Network device connectivity validation
Ping, traceroute, and network diagnostic tools

Pay: $18.00 - $22.00 per hour

Ability to Commute:

Buffalo Grove, IL 60089 (Preferred)

Work Location: In person

Quick Apply

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