Top 590 Helpdesk/desktop support technician Jobs

Helpdesk Technician I
CyberSheath —Remote
- $55,000 - $68,000 a year
- Evenings as needed
- Computer science
- Computer Science
- Windows
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Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
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Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
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IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Technician
Golden Hippo —Los Angeles, CA
- $26.35 - $35.14 an hour
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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IT Helpdesk Technician
K2 Space —Los Angeles, CA
- $28 - $43 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
13d
Service Desk Analyst
Acorn Technology Services —Duvall, WA
- $27.50 - $45.00 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
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9h
IT Support Specialist – Managed Services
McDonough Telephone Cooperative —Colchester, IL
- $30.25 - $35.55 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
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6d
Helpdesk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
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Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- $72,000 - $83,500 a year
- Weekends as needed
- Hybrid work
- Background check
- System design
- Research
- Health savings account
- Paid holidays
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Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
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Hardware Technician
TEKsystems —Holland, MI
- $24 an hour
- Temporary
- Office
- Windows
- Fair chance
- Commuter assistance
- Health savings account
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9h
Helpdesk Computer Technician - Experienced (Onsite Evansville IN)
Advanced Network & Computer Services —Evansville, IN
- Full-time
- Background check
- Software troubleshooting
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Tier 1
Sierra Public Safety Group —Chicago, IL
- $31,200 a year
- Overnight shift
- Background check
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Junior Infrastructure Engineer
TEKsystems —Des Moines, IA
- $26 an hour
- Contract
- Writing skills
- Windows
- Bachelor's degree
- Commuter assistance
- Health savings account
Quick Apply
9h
Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
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Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows

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Helpdesk Technician I

CyberSheath -
Remote

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Job Details

$55,000 - $68,000 a year

Qualifications

Customer communication
IT user and group management
Wireless networking
GPO
Incident management software
Public Cloud
Windows
Endpoint Detection and Response (EDR)
Cloud service support
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Customer support
Productivity software
Network monitoring tools
VPN management
Desktop administration
Security system management
Ticketing system technical support
IT security monitoring

Full Job Description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Role Overview

The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

Essential Responsibilities (included but not limited to)

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services

Provide day-to-day operational support for:

Desktop and Server Operating Systems (Windows, Mac, Linux)

Microsoft Office 365, Azure, Teams, OneDrive, SharePoint

Networking Devices (firewalls, switches, wireless access points)

Line of Business Applications

On-premise and Cloud Backup and Disaster Recovery

Hardware peripherals (printers, monitors, docking stations, webcams, etc.)

Mobile Devices / Mobile Device Management (MAM / MDM)

Provide escalation support as necessary for Level I Helpdesk staff

Assist with the onboarding and offboarding of clients, systems, and users

Deploy and maintain security tools and management agents

Maintain current notes and time entries for all requests in the helpdesk ticketing system

Create and maintain comprehensive documentation for internal and client systems

Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills

Minimum 1+ years working for a Managed Service Provider (MSP)

Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)

Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)

Ability to provide exceptional customer service in all situations

Possess strong troubleshooting, problem-solving, and verbal/written communication skills

Experience with Microsoft Windows desktop and server operating systems

Experience with Microsoft Office 365 / Azure administration

Proficiency with Microsoft Server Active Directory / Group Policy

Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)

Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Knowledge of scripting and automation tools a plus

Demonstrated ability to work in a team environment

Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field

Experience with Security Technologies:

- Multifactor Authentication
- Encryption
- SIEM/SOAR
- Endpoint Detection and Response

Preferred Certifications

- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+

Excellent organizational skills including the ability to balance conflicting priorities

Ability to work independently, remotely, and as part of a team

Work Environment

This role is Remote with the potential for travel to client sites

Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

#LI-REMOTE

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