Top 415 Helpdesk/desktop support technician Jobs

Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- $72,000 - $83,500 a year
- Weekends as needed
- Hybrid work
- Background check
- System design
- Windows
- Health savings account
- Paid holidays
Quick Apply
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
5d
Associate IT Technician
Saronic Technologies —Austin, TX
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Technician
Community Action Partnership of San Luis Obispo —San Luis Obispo, CA
- $17.20 - $21.07 an hour
- Email
- Microsoft Access
- Microsoft Outlook
- Research
Quick Apply
Tier 2 Helpdesk Technician
Bowhead —Oklahoma City, OK
- $28.85 an hour
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- 5 years
- High school diploma or GED
Network Support Technician
Inserso Corporation —Miami, FL
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
IT Support Specialist
Jobologi-1 —Malvern, PA
- Full-time
- Mid-level
- SQL
- AWS
Quick Apply
13d
IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
IT Helpdesk Support Technician
Sofia University —Costa Mesa, CA
- $25 an hour
- Part-time
- Hybrid work
- Microsoft Office
- University
- US work authorization
Quick Apply
11d
Desktop Support Technician
Ovation Workplace Services Inc —Atlanta, GA
- $35,000 - $49,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
IT Desktop Support, Incident Technician
Allied digital service limited —New York, NY
- $24 an hour
- Weekends as needed
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
6d
Helpdesk Technician
Thrive —Louisville, KY
- On call
- Remote
- Windows
- 1 year
- Restaurant experience
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening

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Network Support Technician

Network Craze Technologies
Williston, VT

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Job Details

Full-time
From $65,000 a year

Benefits

Paid holidays
Disability insurance
Paid time off
Professional development assistance
Life insurance
Retirement plan

Qualifications

Software troubleshooting
CCNA
Microsoft Office
Computer networking
Customer support
Help desk

Full Job Description

About Us

Network Craze is a value-added reseller specializing in high-quality new and refurbished enterprise networking equipment and IT infrastructure to some of the largest national and international companies in operation today. We help businesses of all sizes build and maintain reliable network infrastructure and we take pride in delivering the kind of personalized service that larger resellers simply can't match. We provide highly responsive 24x7 customer support for issues ranging from a phone outage to a full network outage.

The Role

We are seeking a technically capable Network Support Technician who genuinely enjoys helping people. You will serve as the first point of contact for our customers when technical issues arise, while also supporting the day-to-day IT needs of our internal team. You will see each ticket through from first contact to resolution. You will coordinate hardware dispatching through our network of globally positioned warehouses to get replacement parts to our customers fast. This role is a great fit for someone who is curious by nature, eager to grow in networking and IT, and understands that how you communicate matters just as much as what you know.

What You’ll Do

Respond to inbound customer support requests via phone, email, and ticketing system with urgency and professionalism
Diagnose and troubleshoot issues related to routers, switches, firewalls, and related networking equipment
Provide strong desktop and end-user support for Windows environments — account management, hardware, software, and connectivity issues
Escalate complex issues to senior engineering staff with clear, thorough documentation
Coordinate RMA and replacement processes for defective or failed hardware
Maintain accurate records of customer interactions, resolutions, and equipment history
Participate in an after-hours on-call rotation (after-hours responses are compensated with bonus pay)

What We’re Looking For

1–2 years of experience in a technical support, helpdesk, or networking role
Solid Windows desktop support skills — you’re the person end users can count on
Working knowledge of Cisco IOS and basic network concepts (VLANs, routing, switching, TCP/IP)
Authentic and compassionate communication — you can translate technical problems into plain language without talking down to people
Genuine responsiveness — customers hear back from you promptly, and they feel like someone is actually on it
Empathy and patience — you treat frustrated customers as partners, not problems
Intellectual curiosity and a desire to keep learning; you want to understand how things work, not just close tickets
A growth mindset toward networking and IT is a launchpad, and we’d love to help you get there
Cisco certifications (CCNA or equivalent) are a plus, but not required

Why Join Us

At Network Craze, you won’t be a ticket number in a queue. You’ll work alongside a small, experienced team where your contributions are visible, and your development is taken seriously. We invest in our people, including assistance with obtaining industry certifications such as the CCNA because we’d rather grow the right person than simply hire a resume. You’ll get real, hands-on exposure to enterprise-grade networking equipment, bonus compensation for after-hours support, and a clear path forward as your skills and interests develop.

Physical Requirements

The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks.

Benefits:

Salary starting at 65K per year depending on experience
Retirement Plan with 3% match
15 days Paid Time Off
9 Paid Holidays
Life Insurance (with optional short and long-term disability insurance)
On-Call Bonus Program

The hours for this position are M-F 8:00AM - 5:00PM EST.

Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Life insurance
Paid time off
Professional development assistance
Retirement plan

Experience:

Help desk: 1 year (Preferred)
Customer support: 1 year (Preferred)

Work Location: In person

Apply Now

Refine Your Search

helpdesk/desktop support technician jobs

Network Support Technician

Experienced Technical Support Analyst

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