Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
HelpDesk Analyst
Mira Tech —Harrisburg, PA
- $21 - $24 an hour
- Call employer
- Research
- Mid-level
- Windows
Quick Apply
IT Support Analyst/Helpdesk
IMRI Technology & Engineering Solutions —Los Angeles, CA
- $46 - $50 an hour
- Contract
- Microsoft Outlook
- Research
- Mid-level
- Disability insurance
- 401(k) matching
Quick Apply
EPIC EHR Helpdesk Shift Lead - REMOTE
Software Technology Inc —Remote
- Contract
- Remote
- Mentoring
- Senior level
Quick Apply
Helpdesk Analyst
McCorvey Sheet Metal —Houston, TX
- Extended hours
- Inventory management
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Paid holidays
Quick Apply
Helpdesk Support
Software Technology Inc —Trenton, NJ
- Contract
- Office
- Windows
- Experience equivalent to degree accepted
Quick Apply
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Analyst
SSA Group —Denver, CO
- $59,000 - $61,000 a year
- Weekends as needed
- Office
- Analysis skills
- 21 years or older
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
System Analyst
WIOSS Automation Solutions LP —Mankato, MN
- $38 - $40 an hour
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
6h
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Information Technology Engineer
Greater Miami Expressway Agency —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Clean driving record
Quick Apply
Director of Enterprise Applications - IT
UFP Technologies —Newburyport, MA
- $140,000 - $170,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
14h
IT Applications & Development Supervisor
Liebherr USA Co. —Newport News, VA
- $83,000 - $117,000 a year
- Online Application
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
IT Help Desk Technician
Elevance Systems —Indianapolis, IN
- $43,000 - $45,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
8d
Director of Enterprise Applications - IT
UFP Technologies —Saint Charles, IL
- $140,000 - $170,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
14h
SOC Shift Lead - Information Security
Elevance Health —Atlanta, GA
- $102,880 - $185,184 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Paid holidays
6d

I want to receive the latest job alert for helpdesk analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk analyst jobs near

Helpdesk Technician jobs in Indianapolis, IN

Help Desk Analyst jobs in Harrisburg, PA

Information Technology Specialist jobs in Miami, FL

Help Desk Analyst jobs in Northbrook, IL

Help Desk Analyst jobs in Houston, TX

Helpdesk Support jobs in Washington, DC

IT Support jobs in Los Angeles, CA

Help Desk Analyst jobs in Raleigh, NC

Director Of Information Technology jobs in Saint Charles, IL

Help Desk Analyst jobs in Denver, CO

Shift Leader jobs in Atlanta, GA

Director Of Information Technology jobs in Los Angeles, CA

Director Of Information Technology jobs in Fort Washington, PA

Health Information Technician jobs in Los Angeles, CA

Technology Education Teacher jobs in New Jersey

Director Of Information Technology jobs in Georgetown, TX

Director Of Information Technology jobs in Midland, MI

Information Technology jobs in Jacksonville, FL

Helpdesk Technician jobs in Ohio

Evidence Technician jobs in California

Helpdesk Analyst

Barilla -
Northbrook, IL

Apply Now

Job Details

$70,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Video conferences (communication methods)

Full Job Description

About Barilla

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Job Purpose

The main responsibility of the IT Infrastructure and Operations Communication Analyst is providing technical support for employees across desktop computers, laptops, mobile devices, software applications, and network services. This role is responsible for troubleshooting IT issues, managing user accounts and access, supporting Microsoft 365 and Azure environments, and assisting with technology projects. This role will also coordinate employee onboarding and offboarding, deploy hardware and software, and provide support to remote offices and users.

This is a hybrid role based out of Northbrook, IL.

Key Accountabilities

Provide Tier 1 and Tier 2 support for PCs, laptops, mobile phones, printers, and related technology.
Provide helpdesk coverage for Barilla America’s headquarters and remote sites.
Troubleshoot hardware, software, operating system, application, and network issues.
Respond to support requests through the ticketing system, phone, email, and remote support tools.
Document issues, status, and resolution in Barilla’s helpdesk system.
Ensure issues are resolved or escalated in a timely fashion, while providing periodic status updates on all open issues.
Escalate complex issues when necessary.
Coordinate IT onboarding and offboarding activities for employees.
Create, modify, and disable user accounts in Barilla’s identity management system, and manage user accounts in Microsoft Active Directory.
Manage user access, permissions, security groups, and software licenses.
Support password resets, multi-factor authentication (MFA), and account-related troubleshooting.
Maintain accurate records of assigned equipment and user access in Barilla’s inventory system.
Support collaboration platforms such as MS Teams and Cisco Video conferencing.
Support PC refresh, mobile phone deployments, and other technology rollout projects on time and within budget.
Work with Global IT team on issues that require their support. Enter tickets in global helpdesk system and follow up as necessary.
All support should be provided in polite and professional manner while providing excellent customer service.
Follow all other processes and procedures as defined by the local/Global IT departments and Company policy.
Other duties as assigned.

Desired Skills and Background

Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training
2+ years of experience in a Help Desk, Desktop Support, or IT Support role
1+ years’ experience managing Infrastructure or related projects
Experience supporting Windows PCs (Windows 11), Microsoft 365, and mobile devices.
Basic knowledge of Microsoft Azure, Microsoft Entra ID, and Active Directory.
Experience creating user accounts in Microsoft Active Directory or other identity management systems.
Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
Strong troubleshooting, communication, and excellent customer service skills.
Ability to manage multiple tasks and priorities.
Ability to provide remote support via various methods
Experience with Microsoft Intune or other endpoint management tools.
Experience supporting multiple office locations.
CompTIA A+, Network+, Microsoft, or related certifications a plus
Experience with SCCM and software distribution is a plus.
Cisco CCNA certification a plus
SAP support experience a plus
Domestic and Internationally travel may be required, 10-15%.
Excellent communication and interpersonal skills
Experience working in a global environment is a plus
Demonstrated ability to manage multiple initiatives concurrently
Experience with cloud systems a plus
Experience with SAP or SAP GUI a plus
Experience delivering small infrastructure projects, such as PC and mobile deployment.
Experience with Networking and Cisco equipment a plus

As of the date of this posting, the estimated pay range for this role is $70K-$85K plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time.

Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program.

Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Barilla America strives to make https://jobs.barillagroup.com/ accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Apply Now

Refine Your Search

helpdesk analyst jobs

Helpdesk Analyst

EHR Helpdesk Analyst- REMOTE

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

HelpDesk Analyst

IT Support Analyst/Helpdesk

EPIC EHR Helpdesk Shift Lead - REMOTE

Helpdesk Analyst

Helpdesk Support

HELPDESK ANALYST

IT Helpdesk Analyst (Level 1 / L1 Support)

Helpdesk Analyst

IT Helpdesk Operator II

System Analyst

IT Business Analyst- ERP

Information Technology Engineer

Director of Enterprise Applications - IT

IT Applications & Development Supervisor

IT Help Desk Technician

Director of Enterprise Applications - IT

SOC Shift Lead - Information Security

I want to receive the latest job alert for helpdesk analyst

Related Searches

Explore jobs in more locations

About Barilla

Job Purpose

Key Accountabilities

Desired Skills and Background

Job Seeker Tools

Employer Tools

Browse

Stay Connected