Top 18 Helpdesk dispatch coordinator Jobs

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Texas Petroleum Group —Houston, TX
- Weekends as needed
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Quick Apply
Technology Support Coordinator
Taco Bell —Minneapolis, MN
- $70,000 - $85,000 a year
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- 18 years or older
- Windows
- High school diploma or GED
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TAZ Networks —Clinton Township, MI
- Email
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Priority Dispatch, Inc. —Columbus, OH
- Microsoft Excel
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Axiom Technologies —Milpitas, CA
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Desktop Support Engineer (Dispatch /Part-Time) Lancaster, – Pennsylvania
Axiom Technologies —Lancaster, PA
- Part-time
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Operations and Logistics Coordinator
Medici —Austin, TX
- Mid-level
- 1 year
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IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
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Seasonal Facilities Coordinator
Altar'd State —Knoxville, TN
- Weekends as needed
- Mid-level
- Office
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Business Solutions Supervisor
Mid Century Telephone Cooperative —Fairview, IL
- $22 - $25 an hour
- Management
- Mid-level
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- Disability insurance
- Health insurance
Quick Apply
5d

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Help Desk Coordinator

Texas Petroleum Group -
Houston, TX

Quick Apply

Job Details

Qualifications

On-site technical support
Data visualization software proficiency
Contractor management
Microsoft Outlook
Technical support via phone
Phone communication
Maintenance work
High school diploma or GED
Dispatching
Business intelligence tools
IT monitoring tools
Remote access software
Resolving technical support tickets
Desktop applications
Microsoft Teams
Equipment malfunction response
Facilities maintenance customer service
Remote desktop tools
Data analytics tools
Entry level
Client interaction via phone calls

Full Job Description

Company Overview:

Welcome to Timewise! Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Timewise family!

Position Summary:

The Helpdesk Coordinator is primarily responsible for remotely connecting assets for troubleshooting, repairing and upgrading. In this role you will evaluate work requests and manage contractors to resolve issues.

Responsibilities:

Work alongside subject matter experts that help each other solve unique day to day problems for the Petroleum Industry.
Focus on an assigned site list to maintain asset uptime.
Step in when the dispatcher isn't available and answer calls, emails and dispatch work orders.
Grow with the RTOC (Real Time Operating Center) as it is further refined and developed to support our stores.
In this role you will learn to use Insite360, Netops, Titan and other remote monitoring software tools to maintain facility equipment and maximize uptime.
You will learn steps to attempt to remedy the issue using these tools, work with site personnel and lean on other RTOC team support. If unable to resolve, you will then decide to dispatch TPG technician or contractor.
Assist in supporting special projects assigned to the Maintenance Department.

Education and Experience:

High School Diploma or GED Equivalent.

Knowledge and Skills:

Knowledge on Microsoft Office Suite applications: Outlook, Word, Excel, Power Point, Teams, Power BI, etc.
Ability to work with store personnel over the phone to help troubleshoot and remedy inoperable systems.
Strong desire to take ownership and see tasks through to resolution.

Physical Requirements:

Remaining in a stationary position, often standing or sitting for prolonged periods.
Repeating motions that may include the wrists, hands and or fingers.
Light work that includes moving objects up to 20 pounds.
Will require to work nights and weekends.

Quick Apply

Refine Your Search

helpdesk dispatch coordinator jobs

Help Desk Coordinator

Technology Support Coordinator

Service Delivery Coordinator/Dispatch (Non Technical Role)

Logistics Coordinator

IT Desktop Support

Desktop Support Engineer (Dispatch /Part-Time) Lancaster, – Pennsylvania

Operations and Logistics Coordinator

IT Support Technician

Seasonal Facilities Coordinator

Business Solutions Supervisor

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