Top 133 Helpdesk operator Jobs

Accountant Manager
E Logic —Wellesley, MA
- From $65,000 a year
- Contract
- Remote
- PMP
- 5 years
- Salesforce
Quick Apply
Help Desk Technician Tier III - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $30.65 - $41.47 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid time off
- 401(k) matching
11d
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Helpdesk Operator (Temp)
Panda Restaurant Group —Rosemead, CA
- $24.00 - $30.50 an hour
- Email
- Hybrid work
- High school diploma or GED
- Entry level
- 401(k) matching
- Gym membership
Quick Apply
MC Operator
Sentinel Offender Services, LLC —Remote
- $17 an hour
- Part-time
- Remote
- Research
- High school diploma or GED
- Computer skills
Quick Apply
Helpdesk Operator
Troy University —Troy, AL
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
KBR —Wiltshire, TN
- Part-time
- Basic math
- English
- High school diploma or GED
12d
IT Support Specialist (Entry-Level)
WINONICS —Brea, CA
- $20 - $23 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
Technical Support Representative
Peek —San Lucas, CA
- $20.80 an hour
- Weekends as needed
- Remote
- Spanish
- Google Workspace
- English
- Health insurance
Helpdesk Operator III
Troy University —Troy, AL
- Full-time
- Mid-level
- Bachelor's degree
- 2 years
LN Venues, Venue Applications Support Analyst (IN, OH, WI, MO)
Live Nation —Remote
- Full-time
- Mid-level
- Office
- Fair chance
- Commuter assistance
- Health savings account
8d
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
1d
IT Helpdesk Technician
Rural Health Group, Inc. —Roanoke Rapids, NC
- Full-time
- Pass drug screening
- High school diploma or GED
- Criminal background check
Quick Apply
IT Helpdesk Support Technician
KONAMI GAMING INC —Las Vegas, NV
- $18 - $22 an hour
- Overtime
- Office
- High school diploma or GED
- 2 years
- Paid holidays
- Health insurance
Quick Apply
4d
Inbound Helpdesk Technician / Computer Operator I
Chickasaw Nation Industries —Oklahoma City, OK
- Overtime
- English
- Office
- High school diploma or GED
6d
Help Desk Specialist
Information Sciences Corporation —Washington, DC
- Email
- Computer literacy
- English
- Mid-level
EMR Platform Owner
Metro Vein Centers —Remote
- From $120,000 a year
- Remote
- System design
- Senior level
- Leadership
Quick Apply
PBX Operator/Dispatcher
St. Tammany Health System —Covington, LA
- 12 hour shift
- Hospital
- Computer literacy
- Mid-level
Quick Apply
Solutions Engineer - Remote
Siena AI —Miami, FL
- Full-time
- Remote
- Mid-level
- 3 years
Desktop Support Technician, Senior
LCG, Inc. —Bethesda, MD
- $30 - $38 an hour
- Computer Science
- Word processing
- Research
- Paid holidays
- Disability insurance
Quick Apply

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Accountant Manager

E Logic
Wellesley, MA

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Job Details

Contract
From $65,000 a year

Qualifications

Automation
Academic institution experience
English
Experience at colleges/universities

Full Job Description

E-logic is seeking a high-performing Account Manager to serve as the primary strategic liaison between our organization and the leadership at MassBay Community College. You will manage a multi-year, 24x7x365 IT helpdesk services contract, ensuring strict SLA compliance, overseeing multi-departmental workflows, and leading key technology initiatives-including a major AI automation rollout-in close collaboration with the college's CIO.

Key Responsibilities

Serve as the definitive point of contact for MassBay's Contract Manager (CIO); align operations with college-wide policies and strategic goals.
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing.
Lead technical initiatives tailored to institutional goals, specifically focusing on scoping, implementing, and monitoring requested AI workflows.
Oversee the administration and scaling of a robust, multilingual ITSM ticketing platform supporting diverse campus departments.
Manage team escalation paths and ensure all assigned personnel clear mandatory state compliance regulations (including annual CORI/SORI background checks).

Qualifications & Experience

Bachelor's degree preferred (Business, IT, or related field).
5-8 years of progressive experience in IT Service Management (ITSM) or IT Account Management.
Proven experience within a Higher Education or public sector environment.
Demonstrated success partnering with executive-level stakeholders (CIOs, VPs, or state administrators).
Strong expertise in the ITIL framework and ITSM platform administration.
Exceptional written and verbal English communication skills.
Proven ability to lead complex technology rollouts and automation projects.
Advanced analytical, problem-solving, and conflict-resolution skills.

Preferred Certifications

ITIL Foundation (or higher) is highly desirable.
PMP certification is a strong plus.
Helpdesk platform certifications (ServiceNow, Zendesk, Salesforce, etc.) are a plus.

Important Notice:

This role is part of a proposal for MassBay Community College. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.

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helpdesk operator jobs

Accountant Manager

Help Desk Technician Tier III - TS/SCI with Polygraph

IT Helpdesk Operator II

Helpdesk Operator (Temp)

MC Operator

Helpdesk Operator

Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

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LN Venues, Venue Applications Support Analyst (IN, OH, WI, MO)

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IT Helpdesk Technician

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Inbound Helpdesk Technician / Computer Operator I

Help Desk Specialist

EMR Platform Owner

PBX Operator/Dispatcher

Solutions Engineer - Remote

Desktop Support Technician, Senior

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