Top 574 Helpdesk representative Jobs

Customer Service Representative
VasoTechnology powered by NetWolves —Tampa, FL
- $17 - $19 an hour
- Overnight shift
- Background check
- Microsoft Excel
- Customer service
- Paid training
- Paid holidays
Quick Apply
Call Center Technical Support Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Full-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Contact Center Technical Support Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Computer Science
- Paid training
- Paid holidays
Customer Care/ Dispatcher
Pacific Office Automation —Pleasanton, CA
- $20 - $24 an hour
- Organizational skills
- 1 year
- Leadership
- Health savings account
- Health insurance
Quick Apply
Claims EDI Helpdesk Support
RADcube —Remote
- Full-time
- Remote
- Background check
- High school diploma or GED
- 1 year
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
11d
EDI Helpdesk Representative - Remote US
Gainwell Technologies —Montana
- $35,000 - $50,000 a year
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Travel reimbursement
- Profit sharing
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
IT Helpdesk Support Technician
Sofia University —Costa Mesa, CA
- $25 an hour
- Part-time
- Hybrid work
- Microsoft Office
- University
- US work authorization
Quick Apply
9d
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
IT Support Helpdesk (Tier 1)
Extreme Data Technologies —Fredericksburg, VA
- Online Application
- 5 years
- Research
- Continuous improvement
Grants Transactions Processing Assistant, Junior
LCG, Inc. —Rockville, MD
- $19.57 - $24.47 an hour
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Representative
DEPARTMENT OF PROBATION —New York, NY
- $44,545 - $74,134 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
10d
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Minneapolis, MN
- $35,000 - $47,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
Technical Support Representative
Peek —San Lucas, CA
- $20.80 an hour
- Weekends as needed
- Remote
- Spanish
- Google Workspace
- English
- Health insurance
12d
Customer Service Representative
Ultimate Image Printing —Santa Ana, CA
- $20 - $22 an hour
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative

VasoTechnology powered by NetWolves -
Tampa, FL

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Job Details

Full-time
$17 - $19 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Excel
Customer service
Word embeddings
English
Microsoft Office
Managing clients in a customer support role
Desktop applications
Help desk systems
Organizational skills
Telecommunication
Productivity software
Phone etiquette

Full Job Description

NetWolves offers a new view into Enterprise IT. Our proprietary tools, highly skilled people and tailored processes provide a personalized view into our customers' IT Ecosystem. We have the ability to customize solutions based on specific business drivers. NetWolves was established in 1998 and is based out of Tampa, FL.

Full benefits package includes:

Four medical plans to choose from. The company pays 100% of the cost under the Base plan for Employee Only coverage and shares the cost off all other plans and plan tier enrollments.
Dental and Vision - 50% of the monthly premium paid for by the company.
FSA Program
Company-paid basic short and long term disability and life insurance.
401k Retirement Plan with company match.
Nine paid holidays plus up to two floating holidays.
Paid vacation and personal time

This position reports directly to the Sr. Manager.

Position Summary:

The Customer Service Representative (CSR) will be responsible for providing exceptional support to our valued customers and managing internal and external relationships. This position requires an understanding of telecom products and services fundamentals, advanced PC and HelpDesk-related application skills and a thorough understanding of job responsibilities. Additional training will be provided.

Growth Paths: Service Management, Account Management, Project Management, Sales

Keys to Success: Customer-Focused: ability to provide a quality of excellence, putting our customers first; Organized: ability to manage and track internal and external communications; Detail-Oriented – precise, focused and able to provide detailed notes and updates.

Requirements:

4 years in Customer service experience (Required).
2 years of working knowledge in networking and IT helpdesk related skills (Required).
An understanding of telecom services and products fundamentals.
Demonstrated ability to identify and resolve customer issues while providing exceptional customer experience.
Ensure responsiveness is timely to all user-groups.

Responsibilities:

Adhere to a customer-focused process to support service requests, implementation, and escalation activities.
Resolve customer service issues in a timely, professional manner.
Manage external and internal relationships with timely and accurate communications.
Provide ongoing support for customer’s billing, MACD, and product requests.
Identify periodic risk assessment of overall process.
Identify periodic process improvements (based on direct and indirect factors).
Organize and secure communications documents (written and electronic).
Ensure customer satisfaction (all user-groups).

Experience and Skills Required:

Excellent verbal and written communication skills.
Advanced organization skills.
Project Management Experience desired.
Advanced knowledge of MicroSoft Office, specifically Word and Excel.
Advanced PC and HelpDesk-related application skills.
Ability to operate in an entrepreneurial environment

his job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Application Question(s):

To what extent is your knowledge of the telecom industry?

Experience:

HelpDesk: 1 year (Required)

Location:

Tampa, FL 33634 (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

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