Top 2499 Helpdesk support technician Jobs

Tier 1 Helpdesk Technician
Bowhead —Oklahoma City, OK
- $23.40 an hour
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- High school diploma or GED
- Associate's degree
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Oregon
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician Level III
Bystronic —Remote
- 6 years
- ERP systems
- Windows
- Paid holidays
- Disability insurance
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Data Center Support Technician
Atlantic.Net —Orlando, FL
- $18 - $23 an hour
- Weekends as needed
- Mid-level
- 1 year
Quick Apply
Helpdesk Technician I
CLAIMS MANAGEMENT RESOURCES INC —Oklahoma City, OK
- $19 - $21 an hour
- Weekends as needed
- Computer science
- Computer Science
- High school diploma or GED
- 401(k)
- Paid time off
Helpdesk Technician
Thrive —Louisville, KY
- On call
- Remote
- Windows
- 1 year
- Restaurant experience
Helpdesk Technician
Lunavi —Cheyenne, WY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
Quick Apply
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Support Technician
Sofia University —Costa Mesa, CA
- $25 an hour
- Part-time
- Hybrid work
- Microsoft Office
- University
- US work authorization
Quick Apply
12d
Helpdesk Technician
Troy University —Troy, AL
- Part-time
- High school diploma or GED
- 1 year
- Entry level
Helpdesk Tier 1
TGIPOWER LLC —Palm Beach Gardens, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $58,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Help Desk Support Technician
CMIT Solutions of Southwest Silicon Valley —San Francisco Bay Area, CA
- Email
- Mid-level
- Windows
- Scripting
IT Helpdesk Technician
Prime Communications —Sugar Land, TX
- Office
- Organizational skills
- Communication skills
Quick Apply
Helpdesk Technician
Your Business Solutions —The Woodlands, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Tier 1 Helpdesk Technician

Bowhead -
Oklahoma City, OK

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Job Details

Full-time
$23.40 an hour

Qualifications

Customer communication
High school diploma or GED
Customer support ticket management
Ticketing system technical support

Full Job Description

Overview:

Tier 1 Helpdesk Technician (EITAAS-2026-25364):

Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk (ESD) as a Helpdesk Technician 1. Bowhead supports the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force as a Contractor Team Arrangement (CTA) partner, helping transform Air Force IT from a base-centric model into an advanced enterprise service delivery model.

This is a first-contact triage role and the entry point onto the desk. You are the customer’s first impression of the enterprise, responsible for quickly assessing each request, resolving what you can on the spot, and routing the rest to the right place.

You will manage and prioritize incoming support requests, judge the nature and urgency of each issue, categorize it correctly, and route it to the appropriate support tier. By walking users through basic solutions and self-help resources, you aim to resolve straightforward issues on first contact and deliver an excellent customer experience under pressure.

Operations run 24/7, and you will be assigned to a Day, Swing, or Night shift (detailed below), which may include weekends. New technicians complete approximately three weeks of training, and strong performers become eligible for a hybrid schedule after demonstrating consistent quality and attendance.

This position supports a 24/7 operation. The IT Helpdesk Agent will be assigned to one of the following shifts, which may include weekends:

Day Shift: 8:00am - 4:30pm

Swing Shift: 11:30am - 8:00pm

Night Shift: 8:45pm - 5:15am

These shifts, or any variation of them, may be assigned as business needs grow.

Responsibilities:

Job duties will include but are not limited to:

Initial Assessment and Categorization: Rapidly evaluate incoming requests to determine nature and urgency, then categorize and route them to the correct support tier.
First-Line Troubleshooting: Guide users through basic solutions to resolve simple issues on first contact, offering self-help resources where appropriate.
Escalation Management: Recognize complex issues that need deeper investigation and escalate them to specialized teams with clear, detailed documentation.
ServiceNow Proficiency: Use ServiceNow to track incidents, manage tickets, and document accurately, keeping workflow clean and efficient.
Process Improvement: Spot patterns in recurring issues and offer feedback that improves triage processes and overall desk performance.

Qualifications:

Required

Capable of obtaining and maintaining a DoD Secret clearance and eligible for a Common Access Card (CAC)
High school diploma or equivalent required, plus 2+ years of technical experience (an Associate’s degree in a relevant field may substitute for 2 years of experience)
Strong verbal and written communication skills, with the ability to convey technical information clearly
Proven ability to work effectively in a collaborative, team-oriented environment
Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
Hands-on experience with end-user devices, common applications, and support tools

Desired

An active DoD Secret or higher clearance
DoD 8570/8140 IAT Level I, such as CompTIA A+ CE, Network+ CE, CCNA-Security, or CND (Certified Network Defender)
Experience with ServiceNow or a similar IT service management tool
Customer service experience in a high-volume contact or call center environment

What You Can Expect at Bowhead

A mission that matters. The Enterprise Service Desk is the front door to Air Force IT, and the work you do keeps the enterprise moving.

Room to grow. Bowhead invests in its people through structured training, tuition/certification reimbursement, and a clear path from Tier 1 to Tier 2 and beyond. Strong performers earn hybrid eligibility after demonstrating consistent quality and attendance.

A team that backs you. As a UIC Government Services company, Bowhead pairs the stability of an Alaska Native Corporation with the close-knit culture of a service desk that looks out for one another.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

This position is covered by the Service Contract Labor Standards (SCA). Pay and benefits meet or exceed the minimum amounts set in the Department of Labor wage determination applicable to the work location and incorporated into the contract.

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