Top 8667 Helpdesk support Jobs

IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
- Google Workspace
- Mid-level
- 3 years
Quick Apply
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Oregon
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Micro-Computer Technician
SOUTH JEFFERSON CENTRAL SCHOOL DISTRICT —Adams, NY
- $20 - $24 an hour
- Full-time
- Computer science
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
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IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Operations Manager (US Citizenship/FT in-office Required)
IvoryCloud —Carlsbad, NM
- $95,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
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[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)
Sungwon Distributor LLC —Jessup, MD
- $20 - $28 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick Apply
10d
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
IT Manager
S&N Infrastructure —Louisa, VA
- From $80,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Veracross Student Information System Data Specialist
International School of Boston —Cambridge, MA
- $70,000 - $100,000 a year
- Full-time
- School experience
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Software/Hardware Test Engineer
Spraying Systems Co —Springfield, IL
- $95,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician - First Response Team
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Software troubleshooting
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
10d

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IT Support Specialist (Salesforce/CHATS Support) - Remote

Software Technology Inc -
Remote

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Job Details

Qualifications

Google Workspace
Bug Tracking (Quality assurance practices)
Incident report management
Spreadsheets
Incident management software
Word embeddings
Digital project management boards
CRM system proficiency
Productivity software
Defect tracking tools
Ticketing system technical support

Full Job Description

Key Responsibilities

Provide technical support for Salesforce and related third-party applications to internal and external users.
Respond to support requests received via email, phone, and virtual meetings/webinars.
Investigate, troubleshoot, and resolve application and technical issues.
Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
Ensure incidents are categorized, prioritized, and assigned appropriately.
Validate reported bugs, reproduce issues, and identify root causes.
Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions.
Identify duplicate issues and link them to existing tickets where applicable.
Provide users with timely updates regarding incident status and resolution.
Develop and maintain technical documentation, FAQs, and user guides.
Communicate system updates, known issues, and process changes to end users.
Participate in application testing, validation, and quality assurance activities.
Support continuous improvement of incident management processes and service delivery.

Required Qualifications

Minimum of 3 years of experience providing IT technical support or help desk services.
Proficiency with Microsoft Word, Excel, and Google Workspace.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with incident tracking and ticket management systems.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently as well as collaboratively within a team.

Preferred Qualifications

Experience supporting Salesforce CRM and Salesforce third-party applications.
Experience using Jira for issue and project tracking.
Functional knowledge of the Child Care Automated Tracking System (CHATS).
Salesforce Administrator Certification or actively pursuing certification.
Experience with software testing, bug validation, and user acceptance testing (UAT).
Experience creating technical documentation, knowledge base articles, FAQs, and user guides.

Quick Apply

Refine Your Search

helpdesk support jobs

IT Support Specialist (Salesforce/CHATS Support) - Remote

Customer Support Technician, Helpdesk - Offboardings & Access

Helpdesk Customer Support

Micro-Computer Technician

IT Support Engineer (MSP EXPERIENCE REQUIRED)

Operations Manager (US Citizenship/FT in-office Required)

Help Desk Technician

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

TIER 2 HELPDESK TECHNICIAN

[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)

Senior Cybersecurity Engineer

IT Manager

Senior IT Systems Lead

Telecom Administrator & IT Support Specialist

Veracross Student Information System Data Specialist

Software/Hardware Test Engineer

IT Help Desk Associate

IT Support Technician

IT Technician – MSP Onsite & Help Desk

Help Desk Technician - First Response Team

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