Top 8689 Helpdesk support Jobs

Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Oregon
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
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COMPUTER & SYSTEMS SUPPORT SPECIALIST (ERP Support)
Trece, Inc —Adair, OK
- From $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Operations Manager (US Citizenship/FT in-office Required)
IvoryCloud —Carlsbad, NM
- $95,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
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13d
Unified Communications Engineer - Senior
Amentum —Warrenton, VA
- $155,000 - $175,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Team management
- Health savings account
- Relocation assistance
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Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
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Senior Systems Administrator (MSP | In‑Office, Tempe AZ)
Snap Tech IT, LLC —Tempe, AZ
- $80,000 - $95,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Paid holidays
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9h
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
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Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
IT Manager
Big Dutchman US —Holland, MI
- Call employer
- Data analysis skills
- Mid-level
- Analysis skills
4d
Construction Accounting Specialist
JobTread Software —Dallas, TX
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Health insurance
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Technician II in Gainesville, FL
The Collier Companies —Gainesville, FL
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
IT Administrator
Colorado River High School District #2 —Bullhead City, AZ
- From $23 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Enterprise Service Technical Support Subject Matter Expert (SME)
SMS DATA PRODUCTS GROUP, INC —Shaw AFB, SC
- Full-time
- Mid-level
- 3 years
Quick Apply

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Customer Support Technician, Helpdesk - Offboardings & Access

Pixel Machinery -
Oregon

Quick Apply

Job Details

Full-time
$60,000 - $72,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Customer communication
Windows
Communication platforms
Customer support ticket management
Collaborative technology platforms
macOS
Productivity software
Access control management
Ticketing system technical support
Identity & access management

Full Job Description

Who we are

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.

Summary

As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.

Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.

Who you are You move fast and stay accurate

- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision.
You have razor-sharp attention to detail, especially where access, security, and data are concerned. You understand that a single missed de-provisioning step is a real risk, not a rounding error.
You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it.
You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing.
You're empathetic, patient, and communicate clearly and gracefully across multiple channels.
You're early in your IT/support career, technically curious, and eager to grow.

What you'll own (primary responsibilities)

Own the offboarding and termination process end to end: de-provision user accounts and revoke access across IAM platforms (Okta, JumpCloud, and similar) and SaaS tools, reclaim licenses, and confirm that access removal is complete and timely.
Treat every offboarding as a security and compliance event: meet client SLAs for de-provisioning, keep accurate and auditable records, and ensure nothing is left active behind a departing user.
Live coordination with client contacts during high-touch or sensitive offboardings: communicate in real time with client HR and security as needed in preparation for and throughout the offboarding process.
Be the point person for the offboarding queue: monitor it, triage it, and keep it clear—this queue should never be an afterthought.
Coordinate handoffs with other teams (for example, hardware return logistics) without owning the hardware/fulfillment queues yourself.
Improve the playbook: refine and document offboarding workflows, checklists, and best practices as you go.

Supporting helpdesk work (secondary responsibilities)

Process IT onboardings and provision new-user accounts and access.
Handle systems access and SaaS license requests.
Provide light tier-1 software/hardware troubleshooting.
Monitor and triage general support queues during core work hours while meeting client SLAs.
Build and maintain good professional rapport with end users.
Diligently uphold client and internal protocols for IT security and access management.
Collaborate with other internal teams on escalated issues and cross-functional projects.

Pixel Machinery is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

The base salary range for this position is $60,000-72,000 per year.

Requirements

Based in Pacific Time Zone
1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one.
Comfort working at high volume and pace, with strong prioritization and time-management skills.
A detail-driven, process-oriented mindset, particularly around access and security.
Excellent written and verbal communication.
Familiarity with the following, or the ability to ramp quickly:
- Jira Service Management (or a similar help desk ticketing system)
- Slack, Teams, or equivalent
- Google Workspace & Microsoft 365
- Mac & Windows OS
- Okta, JumpCloud, or other IAM/identity solutions
- MDM and RMM tools (a plus)
Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making.

Benefits

Health, Dental, Vision Insurance
401k with company matching
Generous Paid Time Off
Work From Home
Training & Development

Quick Apply

Refine Your Search

helpdesk support jobs

Customer Support Technician, Helpdesk - Offboardings & Access

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COMPUTER & SYSTEMS SUPPORT SPECIALIST (ERP Support)

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Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

IT Technician – MSP Onsite & Help Desk

Senior Systems Administrator (MSP | In‑Office, Tempe AZ)

TIER 2 HELPDESK TECHNICIAN

Help Desk Technician

Help Desk Engineer

IT Support Technician

IT Manager

Construction Accounting Specialist

Desktop Support Technician

IT Technician II in Gainesville, FL

IT Administrator

Enterprise Service Technical Support Subject Matter Expert (SME)

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