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Eating House 1849 by Roy Yamaguchi - Front Desk Team Member (Host/Hostess)

Roy's Restaurants
Honolulu, HI

Quick Apply

Job Details

Part-time | Full-time
$15 - $20 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
Employee discount
Flexible schedule

Qualifications

Management
Customer service
Computer literacy
Host/hostess experience
Organizational skills
Restaurant experience

Full Job Description

Thank you for expressing your interest in becoming a valued member of the Eating House 1849 team in Waikiki! We are on the lookout for individuals who embody personability, reliability, and energy to join the esteemed Roy Yamaguchi Ohana.

If you're someone who thrives on delivering exceptional service and genuine hospitality, then we believe you might be the perfect fit!

At Eating House 1849, we pay homage to Hawaii's rich culinary heritage, fusing the easy ambiance and simple flavors of a plantation town with Chef Roy Yamaguchi's bold modern cuisine. Our commitment is to provide an unforgettable dining experience from the moment guests step into our restaurant.

We are currently hiring a Front Desk Host/Hostess, a role that contributes significantly to our mission of delivering top-notch service.

Here's a glimpse into what the position entails:

Front Desk Host/Hostess: At Eating House, our Front Desk Host/Hostess are the architects of a delightful first impression, skillfully crafting a positive and welcoming atmosphere for our guests. Their gracious demeanor and constant attentiveness reflect a commitment to meeting every guest's needs seamlessly. With their dynamic presence, our Front Desk Host/Hostess elevate the overall guest experience, creating an environment where patrons feel not only welcomed but truly valued from the very moment they step into our establishment.

During their shift, our Front Desk Host/Hostess are entrusted with specific duties to ensure a seamless dining experience:

Meticulously pre-setting tables with menus, highchairs, boosters, and special occasion boards.
Welcoming guests by name with a genuine smile, engaging in friendly conversation, and maintaining a brisk yet considerate pace.
Returning to the front desk, efficiently collecting menus from servers and hutches. If a table is cleared, actively supporting the team by promptly removing special occasion boards or highchairs and boosters. On the way back to the front desk, conducting mental status checks to update Guest Center upon return.
Providing table updates every 5-7 minutes, or more frequently if necessary.
Conducting thorough Restroom and Entryway Checks to uphold cleanliness standards.
Assisting in the maintenance and cleaning of highchairs and boosters.
Collaborating with the Lead in managing phone calls and ensuring a prompt and courteous response.
Crafting Roll-Ups to enhance table presentation.
Creating visually appealing Celebration Boards to add a special touch to guests' memorable occasions.

Primary Responsibilities for All Front Desk Team Members:

Warmly greet and seat all guests, ensuring a welcoming atmosphere.
Provide exemplary customer service, reflecting our commitment to guest satisfaction.
Answer telephone calls professionally and cordially.
Manage reservations, collecting essential information and coordinating special seating arrangements as needed.
Set tables according to the floor plan for upcoming services.
Provide accurate wait times and oversee waiting lists efficiently.
Monitor and uphold the cleanliness standards of guest restrooms, promptly addressing any deficiencies and restocking necessary materials.
Assist in bussing and cleaning tables to maintain a tidy dining environment.
Ensure a clean and organized reception area.
Check in guests through OpenTable, demonstrating proficiency in reservation management.
Possess a comprehensive knowledge of the restaurant's history and policies.
Familiarity with the menu to address guests' inquiries.
Recognize and remember regulars/VIPs by name, offering a personalized experience.
Escort guests to their tables following established house standards (e.g., pulling out chairs, placing napkins, presenting menus).
Communicate with managers and/or kitchen staff to fulfill special requests from guests.
Acknowledge departing guests, open doors, and inquire about their interest in a commemorative picture.
Attend mandatory staff meetings and training sessions.
Participate in on-premise and off-property promotions for the restaurant.
Fulfill other duties as assigned by managers and supervisors.

Skills and Qualifications:

Proficient in basic computer skills.
Excellent communication skills, fostering a guest-focused mindset.
Team-oriented with the ability to collaborate effectively.
Attentive listening skills to understand and address guest needs.
Strong organizational skills and multitasking ability.
Patience and composure, especially during peak business hours.
Availability on weekends and holidays.
Good physical condition to endure prolonged periods of walking and standing during entire shifts.

Perks for PART TIME Team Members:

Comprehensive Health Insurance Coverage (Dental, Vision, and Medical) *Eligibility criteria must be met
Enjoy a company-provided family meal on your scheduled workday. If you're ready to be a part of our dynamic team, we'd love to hear from you! Interested applicants are encouraged to respond to this ad and attach their resumes in either Word or PDF format.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance

Ability to Relocate:

Honolulu, HI 96815: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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