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Visual & Operations Associate

Crate and Barrel -
Burlington, MA

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Job Details

Part-time
$17.00 - $21.25 an hour

Benefits

Store discount
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one
Life insurance

Qualifications

Retail sales transactions
Retail customer service procedures
Customer relationship building
Safety training program participation as safety practice
Visual merchandising
Phone communication
Hand trucks
Copy machines
Retail shipping operations
Display design
Client rapport building
Waste management baler
English
Order shipping
Shelf stocking
Retail merchandising procedures
Cash register
Fax machines
Packaging
Customer engagement
Retail inventory assessment procedures
Shipping and receiving inventory management
Data entry
Client services experience within retail industry
AS400
Merchandising display arrangement
Retail store product knowledge
E-learning platforms
Dollies
Telephone systems

Full Job Description

Location: Burlington, Massachusetts

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too.

As a C&B Visual & Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as a Visual & Operations Associate...

Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
Assist in preparing the stockroom for inventory and perform assigned inventory duties
Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
Engage in, maintain and support store safety standards and training
Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
Promote the brand by engaging customers in creative activities and demonstrations, as needed

What you'll bring to the table...

Excellent interpersonal skills and ability to build rapport with customers and other associates
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
Engage in, maintain and support store safety standards and training
Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

Customer service experience preferred
Retail experience preferred

Starting Rate: $17.00 - $21.25

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Job ID R25019 Date posted 06/16/2026 Position Type Part Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

Medical/Dental/Vision
Life insurance and Disability
Retirement and 401(k) match
Paid time off, wellness time and volunteer time
Merchandise discount and EAP resources
Tuition Reimbursement

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits

Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Questions? Please reach out to [email protected]

Apply Now

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Visual & Operations Associate

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