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IT Systems Analyst
Center for Elders' Independence —Oakland, CA
- $86,095 - $129,143 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
9d
IT Applications - Systems Analyst
Kodak Alaris —Remote
- $70,000 - $75,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Disability insurance
Quick Apply
Analyst II - Product System Configuration
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Access
- Software troubleshooting
- Disability insurance
- Health insurance
Sr SC Digital Systems Ops
The Hershey Company —Annville, PA
- Online Application
- Computer science
- Computer Science
- 3 years
Business Systems Analyst - Core
Capital Credit Union —De Pere, WI
- Hybrid work
- Mid-level
- Office
- Analysis skills
Quick Apply
Clinical Systems Developer Lead
Mankato Clinic —Mankato, MN
- $82,472 - $123,614 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Profit sharing
- Wellness program
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IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
IT Systems Analyst
Restoration of America —Ponte Vedra, FL
- $60,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Senior Dynatrace Consultant
Netbuilder —New York, NY
- Up to $170,000 a year
- Full-time
- Background check
- Azure
- Office
- Health insurance
- Paid time off
Quick Apply
Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math
Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Business System Analyst with a fixed income background- 019-26MO
Combined Computer Resources —Newark, NJ
- $75 - $85 an hour
- Contract
- Hybrid work
- Mid-level
Quick Apply
Service Titan System Builder
Beacon Home Services —Meridian, ID
- $25 - $35 an hour
- Part-time
- Background check
- Computer science
- Azure
- Health insurance
- Dental insurance
Quick Apply
Business Systems Operations Administrator
Casella Waste Systems, Inc. —Rutland, VT
- $65,000 - $85,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
Quick Apply
SAP GTS FUNCTIONAL SPECIALIST
Belden Inc —Carmel, IN
- $110,000 - $160,000 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Software Systems Designer SME
Modern Technology Solutions, Inc. —Beavercreek, OH
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
EDI Integration Specialist
Advanced Rehab Management Services —Grand Blanc, MI
- $65,000 - $70,000 a year
- Full-time
- Background check
- Salesforce
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Systems Specialist II, ServiceNow (on-site, Mechanicsburg, PA)
Select Medical —Mechanicsburg, PA
- Full-time
- Customer service
- System design
- Research
- Dental insurance
- Paid time off
Quick Apply
Systems Analyst IV
Guerbet —Raleigh, NC
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Bachelor's degree
Business Analyst
Alps Alpine North America Inc —McAllen, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
Quick Apply
9d

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IT Systems Analyst

Center for Elders' Independence -
Oakland, CA

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Job Details

Full-time
$86,095 - $129,143 a year
9 days ago

Qualifications

Cloud identity and access management (IAM)
IT user and group management
Communication platforms
Telephone systems
Network monitoring tools
Project stakeholder communication

Full Job Description

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.

The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.

The salary range for the IT Systems Analyst position at Center for Elders’ Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements.
Design and deliver scalable IT training programs that support system adoption and improve operational efficiency.
Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization.
Conduct root cause analysis for technical issues and recommend long-term resolutions.
Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction.
Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings.
Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans.
Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment.
Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately.
Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining.
Engage with third-party providers for system delivery, support, training, and infrastructure services as needed.
Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders.
Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented.

QUALIFICATIONS:

Bachelor's degree in a computing-related discipline, or equivalent experience.
5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).
Proven ability to translate technical challenges into business-relevant insights and solutions.
Strong experience designing and delivering IT training to diverse user groups.
Demonstrated success in process improvement initiatives or service optimization projects.
Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.
Hands-on experience with:
- Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive)
- Identity & access management (Microsoft Entra ID, Active Directory)
- Device lifecycle and endpoint management tools (e.g., Intune, Autopilot)
- Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
- Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact)
Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders.
Excellent documentation, knowledge management, and reporting capabilities.
ITIL certification (v3 or v4) strongly preferred.
Microsoft 365 or similar technical certifications are a plus.

“Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.”

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Quick Apply

Refine Your Search

it systems analyst jobs

IT Systems Analyst

IT Applications - Systems Analyst

Analyst II - Product System Configuration

Sr SC Digital Systems Ops

Business Systems Analyst - Core

Clinical Systems Developer Lead

IT Business Analyst- ERP

IT Systems Analyst

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Lead Controls Systems Specialist - OSI PI

Business Analyst II

Business System Analyst with a fixed income background- 019-26MO

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Business Systems Operations Administrator

SAP GTS FUNCTIONAL SPECIALIST

Software Systems Designer SME

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Systems Specialist II, ServiceNow (on-site, Mechanicsburg, PA)

Systems Analyst IV

Business Analyst

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