Top 33477 Implementation specialist position Jobs

Implementation Specialist
DHL eCommerce —Remote
- $81,450 - $118,400 a year
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Health savings account
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Implementation Specialist
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Implementation Specialist
Karbon —New York, NY
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Linde Gas US —Beaumont, TX
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- Health savings account
- Paid holidays
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- Computer science
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- Travel
- Paid parental leave
- Paid holidays
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- $39,516.05 a year
- Weekends as needed
- Background check
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- Background check
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MID-COLUMBIA CHILDREN'S COUNCIL INC —The Dalles, OR
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- Classroom
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- School experience
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- Ability to walk for extended periods
- Paid training
- Health savings account
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Doral Academy of Colorado —Westminster, CO
- From $55,000 a year
- Full-time
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Social Worker Specialist (SPTP)
State of Kansas - Larned State Hospital —Pawnee County, KS
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Market Physician Executive (MPE) - Atlanta, GA
Monogram Health Professional Services —Atlanta, GA
- On call
- Medicine
- Critical & Intensive Care
- Travel
- Health insurance
- Dental insurance
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Electrical Specialist
Linde Gas US —Taylor, TX
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Paid holidays
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Market Physician Executive (MPE) - Float
Monogram Health Professional Services —Georgia
- On call
- Hybrid work
- Medicine
- Critical & Intensive Care
- Travel
- Paid parental leave
- Paid holidays
Quick Apply

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Implementation Specialist

DHL eCommerce -
Remote

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Job Details

$81,450 - $118,400 a year
14 days ago

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer follow-ups
Customer communication
E-commerce
Productivity software
Cross-functional collaboration
Cross-functional communication

Full Job Description

Job Brief

The Implementation Specialist is a customer-facing role that requires a unique blend of implementation expertise with customer management skills.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
The Implementation Specialist is a customer-facing role that requires a unique blend of implementation expertise with customer management skills. This individual will lead the onboarding process, fostering an environment that promotes continuous improvement, enhances consistency, and reduces customer pain points. Strong communication skills, a customer-centric mindset, and the ability to manage multiple projects simultaneously are essential for success in this position. Acting as the liaison between all departments within DHL eCommerce and the customer, the Implementation Specialist ensures a seamless onboarding experience for new business.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Oversee the customer onboarding process from start to finish, ensuring adherence to established procedures while prioritizing competing projects.
Collaborate with customers to understand their business objectives and key success measures, translating these into sustainable solutions.
Communicate regularly with customers, providing frequent updates on progress and escalating complex or unresolved issues to higher-level support or management as necessary.
Proactively identify, manage, and mitigate risks throughout the onboarding process to ensure a smooth experience.
Assist in pre-sales efforts by conducting kick-off meetings and scheduling regular progress meetings with stakeholders.
Utilize relevant project management tools and methodologies to standardize workflow tasks and improve efficiency.
Equip customers with the knowledge and tools needed to make informed decisions regarding their onboarding process.
Keep all project documentation up to date and ensure timely communication with relevant stakeholders.
Maintain sensitive customer master data within applicable corporate systems.
Develop and maintain strong relationships with key stakeholders to enhance collaboration and support.
Provide training to customers on applicable processes and systems to facilitate effective use of our products.
Actively participate in cross-functional planning sessions to improve the overall implementation experience.

KEY SUCCESS METRICS

Maintain an average onboarding quality score within the established KPIs, reporting monthly on performance.
Achieve and sustain an average onboarding time within the established KPIs, with monthly performance reporting.
Limit the escalation rate of unresolved issues, reflecting effective problem-solving and risk management.
Ensure error rate of less than 2% on post-implementation cases, demonstrating the effectiveness of the onboarding process.
Conduct regular reviews of completed onboarding projects to verify customer requirements were met.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree or equivalent work experience.
3 to 4 years’ experience in customer onboarding, project management, or customer service experience preferred.
Proficient in Microsoft Office (Excel, PowerPoint).
Experience with CRM tools preferred (Salesforce, Microsoft Dynamics, etc.).
Knowledge of DHL eCommerce products, services, and policies preferred.

REQUIREMENTS/SKILLS:

Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
Strong ability to prioritize tasks and manage multiple customer needs while maintaining attention to detail.
Quick comprehension of DHL eCommerce products and services to develop and recommend effective solutions.
Demonstrated passion for technology and a strong aptitude for learning new technologies in a customer-facing environment.
Commitment to continuous learning and adaptability in a fast-paced, dynamic setting.
Solid analytical, critical thinking, time management, teamwork, and organizational skills.
Strong follow-up skills to ensure customer needs and expectations are consistently met.
Proactive problem-solving abilities with a solutions-oriented approach.
Team-oriented with a collaborative mindset, effectively working with cross-functional teams to achieve common goals.

PHYSICAL DEMANDS:

Physical demands are consistent with a professional office setting.
Regular sitting at workstation for 25 – 75% of the work shift.
Travel required (up to 15%).

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance

Annual Salary per location is listed below:

$74,025-$98,700=AL, AR, AZ, ID, IN, ME, MO, MS, NE, NH, NM, OH, OK, SC, TN, WV
$81,450-$108,600=CO, CT, DC, FL, GA, IA, KS, KY, MI, MN, NC, NV, OR, PA, TX, UT, VA, WI
$85,125-$113,500=DE, IL, MD, RI, WA
$88,800-$118,400=CA, MA, NJ, NY

This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer – Veterans/Disability

Apply Now

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implementation specialist position jobs

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