Top 89396 Information technical associate Jobs

Dispatcher
Courser Employment Services LLC —Remote
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid parental leave
- Paid holidays
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
IT Clinical Informaticist
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $34.15 - $47.93 an hour
- Full-time
- Customer service
- Clinic experience
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
5d
ACH Specialist
Heritage Family Credit Union —Rutland, VT
- $25 - $30 an hour
- 8 hour shift
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Medical Laboratory Scientist/Technician (MLT/MLS/CLS) | Viroqua Clinic
Gundersen Health System —Viroqua, WI
- From $22.90 an hour
- Full-time
- Background check
- Mid-level
- Clinic
- Paid training
- Wellness program
Quick Apply
Engineering Technician 2nd Shift - Oregon, IL
Coilcraft —Oregon, IL
- $21 - $29 an hour
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Health savings account
Quick Apply
Controls & Electrical Design Engineer/ Panel Shop Lead
Tomball Controls —Von Ormy, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- 3 years
Quick Apply
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Engineering Technician 1st Shift - Oregon, IL
Coilcraft —Oregon, IL
- $21 - $29 an hour
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Health savings account
Quick Apply
CAD Operator
Innoveyance (C&M Conveyor and Ohio Blow Pipe) —Mitchell, IN
- From $55,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician I
Crane Payment Innovations —Green Bay, WI
- $25 - $27 an hour
- Extended hours
- Writing skills
- Mid-level
- Windows
- Paid training
- Health insurance
14d
Electronic Technician [PH]
Schreiber Foods —Monett, MO
- $31.50 - $41.99 an hour
- Overtime
- Oracle
- Mechanic experience
- English
- Health insurance
- Dental insurance
Imaging Engineer III
TRIMEDX —Green Bay, WI
- Full-time
- Microsoft Excel
- 5 years
- Engineering
Electrical Construction Technology Instructor
Johnson College —Scranton, PA
- Full-time
- Classroom
- Word processing
- Mid-level
- Paid jury duty
- Disability insurance
Quick Apply
EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)
Stanley Electric U.S. —London, OH
- $80,000 - $90,000 a year
- 5 years
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Backend Software Engineer Lead (US Citizen/Secret Clearance Required)
IvoryCloud —Rockville, MD
- $145,000 - $175,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
Senior Plant Engineer
Atlas Roofing Corporation —Camp Hill, PA
- Full-time
- Background check
- Residential
- US work authorization
- AD&D insurance
- Health insurance
Quick Apply
Bilingual Counselor, Student Advocate Center - NSLP
FES – Foundation for Educational Services Inc. —Lincoln, NE
- $18 an hour
- Part-time
- Spanish
- English
- Office
- Paid holidays
- Loan repayment program
Quick Apply
Quality Engineer
Bemis Manufacturing Company —Sheboygan Falls, WI
- Computer literacy
- Writing skills
- 3 years
Quick Apply
Medical Technologist OR Medical Lab Technician
East Georgia Regional Medical Center —Statesboro, GA
- Full-time
- Trade school
- Acute care experience
- In-person
- Health insurance
- Dental insurance

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Dispatcher

Courser Employment Services LLC
Remote

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Jira
Customer follow-ups
Email customer support
Phone communication
Performance Reporting
Team scheduling
Incident Escalation
High school diploma or GED
Dispatching
Associate's degree in information technology
Zendesk
Organizational skills
ServiceNow
Defect tracking tools
Technical support via email
Associate's degree
Escalation handling
Delegation
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management
Information Technology

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Dispatcher

We are looking for a highly organized Dispatcher to join our support team. The Dispatcher will be responsible for managing and prioritizing incoming support requests, assigning tasks to technicians, and ensuring prompt resolution of issues. This role requires excellent communication and multitasking skills, as well as a basic understanding of IT systems.

Key Responsibilities:

Serve as the first point of contact for all incoming IT support requests through phone, email, and ticketing systems.
Assess the priority and urgency of incoming tickets, categorize them accordingly, and assign them to appropriate IT technicians based on skill level and availability.
Track and monitor the progress of tickets, ensuring they are resolved within designated service level agreements (SLAs).
Provide updates to clients and end-users on the status of their requests.
Communicate effectively with team members, providing necessary details for efficient task completion.
Maintain accurate records of all support requests, including resolution times and any follow-up actions.
Escalate complex or critical issues to senior IT staff as needed.
Assist in generating reports on ticket volume, technician performance, and common issues to aid in improving IT processes.

Key Qualifications:

High School diploma or equivalent; Associate degree or certification in IT or a related field preferred.
Previous experience in a helpdesk, IT support, or dispatcher role is a plus.
Basic understanding of IT terminology and familiarity with computer systems, networks, and software.
Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred.
Strong organizational skills, with the ability to prioritize and multitask.
Excellent communication skills, both written and verbal, with a customer service-oriented approach.
Ability to work under pressure and remain calm in fast-paced environments.

Preferred Experience:

Familiarity with common IT frameworks such as ITIL.
Experience in scheduling or coordinating workflows in an IT or technical environment.
Knowledge of remote troubleshooting tools and techniques.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time*

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

information technical associate jobs

Dispatcher

Help Desk Specialist

IT Clinical Informaticist

ACH Specialist

Medical Laboratory Scientist/Technician (MLT/MLS/CLS) | Viroqua Clinic

Engineering Technician 2nd Shift - Oregon, IL

Controls & Electrical Design Engineer/ Panel Shop Lead

Field Service Support Specialist

Engineering Technician 1st Shift - Oregon, IL

CAD Operator

Field Service Technician I

Electronic Technician [PH]

Imaging Engineer III

Electrical Construction Technology Instructor

EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)

Backend Software Engineer Lead (US Citizen/Secret Clearance Required)

Senior Plant Engineer

Bilingual Counselor, Student Advocate Center - NSLP

Quality Engineer

Medical Technologist OR Medical Lab Technician

I want to receive the latest job alert for information technical associate

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