Top 16170 Information technology support Jobs

Client Service Representative - Bilingual (English/Spanish)
Underline Infrastructure —Colorado Springs, CO
- From $20 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health savings account
12d
Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
Information Technology Manufacturing Specialist
Manner Polymers —McKinney, TX
- $65,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Computer Operator IV
Consolidated Networks Corporation (CNC) —Fort Irwin, CA
- $33.24 an hour
- Full-time
- 5 years
- Writing skills
- Windows
- Profit sharing
- Paid holidays
Quick Apply
5d
IT Site Support Manager
Altria —Hopkinsville, KY
- $119,600 - $173,450 a year
- Computer science
- Computer Science
- 8 years
- Profit sharing
- Paid parental leave
Tech Support
INFINITY MASSAGE CHAIRS —Seabrook, NH
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Health savings account
Quick Apply
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!
HVACDirect.com —Vandalia, OH
- Full-time
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Regional Support Specialist
Cochrane Supply & Engineering —Houston, TX
- From $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Information Technology Technician
Huyett —Minneapolis, KS
- $21 - $27 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Support
Sine Engineering —Bozeman, MT
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)
LAKE REGION ELECTRIC COOPERATIVE —Detroit Lakes, MN
- $32 - $35 an hour
- Email
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
10d
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Deployments Technician
Parachute Technology —San Ramon, CA
- $18 - $22 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
2d
Bilingual Technical Support (Vietnamese)
BUSINESS SYSTEMS MANAGEMENT LLC —Mesa, AZ
- $15 - $18 an hour
- Full-time
- English
- High school diploma or GED
- Driver's License
Quick Apply
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Managed IT Support Technician
AcaciaIT —Tucson, AZ
- $17 - $23 an hour
- Overnight shift
- Hybrid work
- Azure
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
9d

I want to receive the latest job alert for information technology support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology support jobs near

Helpdesk Technician jobs in San Angelo, TX

Support Specialist jobs in Dallas, TX

IT Technician jobs in Albuquerque, NM

Customer Service Representative jobs in Colorado Springs, CO

IT Support jobs in Bozeman, MT

Helpdesk Technician jobs in Indianapolis, IN

Technical Director jobs in Minneapolis, MN

Technical Support jobs in Mesa, AZ

IT Support jobs in Tucson, AZ

Local Owner Operator jobs in Phoenix, AZ

Computer Operator jobs in Lithonia, GA

Computer Operator jobs in Bergen County, NJ

Computer Operator jobs in Queens, NY

Forklift Operator jobs in Fort Myers, FL

Entry Level Computer Science jobs in Louisiana

Computer Operator jobs in German, VA

Surgical Technician jobs in The Woodlands, TX

Sterile Processing Technician jobs in Pleasanton, CA

Helpdesk Technician jobs in Conway, AR

Biomedical Technician jobs in Michigan

Client Service Representative - Bilingual (English/Spanish)

Underline Infrastructure
Colorado Springs, CO

Apply Now

Job Details

Full-time
From $20 an hour
12 days ago

Benefits

Paid training
Health savings account
AD&D insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Spanish
English
Network infrastructure
Client services experience
Problem-solving
Organizational skills
Time management

Full Job Description

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

As a Client Success Representative reporting to the Client Success Team Lead in office in Colorado Springs, CO. You must be passionate about working closely with our clients to find solutions that maximize their satisfaction on an Underline network. You will be the voice of Underline to all clients, as well as the voice of the client when issues arise and improvements can be made. We are learning every day and we are the tip of the spear for improvements!

You are adept at finding creative and efficient ways to work through complex client inquiries and solve problems. You have excellent communication skills and are comfortable conversing with clients across a number of channels, including over the phone. You have superior organization skills and are comfortable managing your own time. You also have a mind to be flexible as we are still building processes and pivoting to support our clients.

Does this sound like you?

Excellent written and verbal communication skills in both English and Spanish
Ability to think on your feet, we are still building processes and not everything is established
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills

What you'd be doing:

Answer incoming client emails, calls, and chats regarding billing issues, product problems, service questions, technical troubleshooting of client equipment, and general client concerns.
Perform basic and advanced troubleshooting of client hardware and software issues, including network connectivity, device configuration, and performance issues related to client equipment (routers, modems, etc.).
Guide clients through diagnostic steps to identify problems with their equipment and resolve issues when possible, including resetting, configuring, or updating devices.
Investigate client issues in various business systems, and when not able to resolve the issue directly, work with other departments, such as engineering and network operations, to resolve complex technical problems.
Coordinate and dispatch technical service teams for on-site support when issues cannot be resolved remotely. Ensure all relevant information, including troubleshooting steps and equipment status, is clearly communicated to the field technicians.
Work with installation partners to schedule, monitor, and confirm appointments for client installations, upgrades, or repairs. Ensure that installations are completed to the highest standards and that any post-installation issues are quickly addressed.
Escalate unresolved technical issues to appropriate teams while ensuring a clear and detailed explanation of the troubleshooting steps already taken.
Identify trends heard from clients by logging and tagging issues, and then reporting trends with as much data as you can provide, including recurring technical issues or hardware failures.
Take the extra mile to engage clients and become their advocate within the business.
Work to establish a positive rapport with every client interaction and maintain a high level of professionalism with clients, even when dealing with technical difficulties or scheduling on-site support.

Experience we require:

1+ years experience in client service or client facing roles.
Bilingual - Spanish/English Speaking
Consistently meet or exceed productivity, quality, and client satisfaction goals

Bonus points:

Telecom, networking, or troubleshooting experience
Experience using ZenDesk, or ServiceNow

Pay: From $20.00 per hour

Benefits:

AD&D insurance
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

information technology support jobs

Client Service Representative - Bilingual (English/Spanish)

Help Desk Technician

Information Technology Manufacturing Specialist

Computer Operator IV

IT Site Support Manager

Tech Support

Field Support Specialist - (CCTV & Alarms)

HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!

Regional Support Specialist

TIER 2 HELPDESK TECHNICIAN

Information Technology Technician

IT Technician – MSP Onsite & Help Desk

IT Support

IT Support Technician

IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)

Telecom Administrator & IT Support Specialist

Deployments Technician

Bilingual Technical Support (Vietnamese)

Director of Technical Services

Managed IT Support Technician

I want to receive the latest job alert for information technology support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected