Top 2242 Information technology Jobs in Burtonsville, MD

Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)
CONCEPT SOLUTIONS LLC —Washington, DC
- $95,000 - $102,000 a year
- Weekends as needed
- Google Workspace
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Endpoint Support Specialist Windows/Mac/AD+AV
InfoStructures, Inc. —Washington, DC
- $68,000 - $75,000 a year
- Full-time
- Background check
- Bachelor of Science
- Office
- Health savings account
- Health insurance
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12d
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
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Technical Consultant - Patient Monitoring (Field: Alexandria/Fairfax, VA)
Philips —Alexandria, VA
- $29 - $45 an hour
- Overtime
- Computer Science
- Hospital
- Customer service
- Health savings account
- Employee stock purchase plan
Operations Manager - TS/SCI with Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 5 years
- Engineering
- Databases
- Paid time off
- 401(k) matching
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
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Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
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Desktop Technician
CyberLinx Solutions LLC —Fort Meade, MD
- Full-time
- Research
- Mid-level
- Analysis skills
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IT Support Specialist
The Nuclear Company —Washington, DC
- $81,000 - $98,000 a year
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
GD168 Science Data Center Operations Technical Support Developer
ADNET Systems, Inc. —Greenbelt, MD
- Computer Science
- Bachelor of Science
- Writing skills
- Paid holidays
- Disability insurance
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IT Staff Auditor
TFC Consulting, Inc. —Rockville, MD
- From $75,000 a year
- Full-time
- CPA
- Office
- Finance
- Health insurance
- Dental insurance
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Infrastructure & Operations Manager
Leidos —Odenton, MD
- $107,900 - $195,050 a year
- Full-time
- System design
- Windows
- Bachelor's degree
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Tier III Helpdesk Lead
Addison Group —Washington, DC
- $70,000 - $90,000 a year
- Mid-level
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
12d
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- Office
- 4 years
- Paid holidays
- 401(k) matching
Tech CRM Analyst
INSPYR Solutions —Owings Mills, MD
- $30.00 - $36.50 an hour
- Contract
- Hybrid work
- Computer Science
- Research
- Analysis skills
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Help Desk - Tier II&III
Progression Inc —Washington, DC
- Mid-level
- Office
- 3 years
Quick Apply
Cybersecurity Vulnerability Analyst
Peraton —Linthicum, MD
- $104,000 - $166,000 a year
- Monday to Friday
- Computer Science
- Customer service
- Mid-level
- Health savings account
- Paid holidays

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Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)

CONCEPT SOLUTIONS LLC -
Washington, DC

Quick Apply

Job Details

$95,000 - $102,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Microsoft Power Automate
AI tools proficiency
Business intelligence report generation
Communication platforms
Bachelor's degree
Internal employee customer service
Email configuration (technical support)
Cloud service support
Continuous improvement
Productivity software support
Customer engagement
Customer support ticket management
Collaborative technology platforms
ServiceNow
Root cause analysis
Cross-functional collaboration
Escalation handling
Technical Proficiency
PowerShell
Shell Scripting
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Description:

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
Troubleshoot and resolve advanced issues involving:
- Microsoft Exchange Online and Outlook Web Access (OWA)
- Microsoft Teams
- Microsoft 365 applications (including Planner and Whiteboard)
- Integrated Power Platform solutions
- Google Gemini
- Google NotebookLM and related collaboration technologies
Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
Provide ongoing Tier 3 support for both executive and non-executive users.
Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
Develop, maintain, and enhance scripts supporting operational processes.
Identify opportunities to improve support workflows through automation and process enhancements.
Document and present new issues, resolutions, and best practices to the broader support organization.
Develop and maintain ServiceNow reports.
Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
Participate in rotating weekend on-call system checks as needed.

Requirements:

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

Bachelor’s degree in Business Management, Computer Science, or IT Management
5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
Proven experience providing Tier 3 support to executive leadership.
Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
Advanced troubleshooting experience with Microsoft 365, including:
- Exchange Online
- Outlook Web Access (OWA)
- Microsoft Teams
- Microsoft 365 applications
Demonstrated ability to own complex technical issues from initial investigation through full resolution.
Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
Ability to communicate effectively with senior executives and their support staff.
Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
Proven commitment to maintaining high levels of service availability and customer satisfaction.
Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
Experience developing and maintaining PowerShell scripts.
Experience using Microsoft troubleshooting tools, including MFCMAPI.
Experience identifying process improvements and automation opportunities.
Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
Strong attention to detail with the ability to work independently.
Collaborative, proactive, team-first mindset.
Customer-focused with a demonstrated track record of delivering exceptional service.
Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
Previous experience supporting a government agency.
Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Experience supporting Google Workspace environments.

Location and Schedule

Location: Washington, DC
Schedule: Monday through Friday, 9:30 AM – 6:00 PM (local time)
Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 95K to $102K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Education:

Bachelor's (Preferred)

Experience:

MS 365 Tier 3 support to executive leadership: 5 years (Preferred)

Ability to Commute:

Washington, DC 20265 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in Burtonsville, MD

Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)

Senior Endpoint Support Specialist Windows/Mac/AD+AV

Desktop Support Specialist (Mid Level)

Technical Consultant - Patient Monitoring (Field: Alexandria/Fairfax, VA)

Operations Manager - TS/SCI with Poly

Information Technology Associate I (Junior)

Help Desk Jr. Analyst

IT Support Technician I

Desktop Technician

IT Support Specialist

GD168 Science Data Center Operations Technical Support Developer

IT Staff Auditor

Infrastructure & Operations Manager

Field Support Services, Associate

Outreach Subject Matter Expert (SME)

Tier III Helpdesk Lead

Help Desk Tech - MIDS - TS/SCI w/Polygraph

Tech CRM Analyst

Help Desk - Tier II&III

Cybersecurity Vulnerability Analyst

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