Power Generation Technical Service Representative
Generac Power Systems Inc —Waukesha, WI
- Full-time
- Spanish
- Research
- Mid-level
Quick Apply
HR Technology Manager
Greenheck Group —Wisconsin
- $144,462 - $178,453 a year
- Full-time
- 6 years
- Computer Science
- Office
3d
IT Applications Leader
Prolec-GE Waukesha, Inc. —Waukesha, WI
- From $100,000 a year
- Full-time
- Computer Science
- Research
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
9d
IT Service Desk Technician
Old Republic Risk Management —Brookfield, WI
- $65,000 - $75,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Windows
- Profit sharing
- Health savings account
4d
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Information Technology Consultant
2W Technologies —Pewaukee, WI
- $74,985.85 - $90,305.54 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
5d
Infrastructure Supervisor
Eaton —Waukesha, WI
- $97,000 - $143,000 a year
- On call
- Hybrid work
- Background check
- Microsoft Outlook
- English
- Retirement plan
Helpdesk Support Analyst I
CPM, Inc. —Menomonee Falls, WI
- $25 an hour
- Hybrid work
- Office
- Criminal background check
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
2d
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
6d
IT Consultant
2W Technologies, Inc. —Pewaukee, WI
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
System Support Analyst
Standard Process Inc —Palmyra, WI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Wellness program
Quick Apply
3d
IT Support Specialist
Standard Electric Supply Co —Milwaukee, WI
- $60,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Paid parental leave
Quick Apply
Operations Technology Cybersecurity Analyst
Silgan Containers Mfg Corp —Brookfield, WI
- Full-time
- System design
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
Quick Apply
Technical Support Specialist II
Batteries Plus —Hartland, WI
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
BCS IS IT —Germantown, WI
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
13d
IT Desktop and Technical Support
PPC Partners —East Troy, WI
- Mid-level
- Office
- Associate's degree
Quick Apply
Manager, Information Systems Applications (Remote)
Children's Wisconsin —West Allis, WI
- Full-time
- Remote
- 7 years
- Computer Science
- Bachelor's degree
5d
Lead Tech Support Specialist
Fathom Mfg —Hartland, WI
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply

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information technology jobs near Delafield, WI

Power Generation Technical Service Representative

Generac Power Systems Inc -
Waukesha, WI

Quick Apply

Job Details

Full-time

Qualifications

Spanish
Engineering equipment malfunctions diagnostics
Technical support via phone
Phone communication
Technical documentation
Electronic systems troubleshooting
Research
Mid-level
Incident Escalation
Troubleshooting electrical systems
Resolving technical support tickets
Technical writing experience
Warranty issues management
Productivity software
Associate's degree
Mechanical knowledge
Client interaction via phone calls

Full Job Description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases.

*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters*

Major Responsibilities

Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
Provide accurate, timely, and descriptive notes during calls
Assist Dealer Technicians with remote diagnostic tools
Follow established diagnostic techniques to troubleshoot installed systems
Gather and prepare documentation regarding product failure and improvement
Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically

Minimum Job Requirements

Associates degree or equivalent experience in relevant technical field

Preferred Qualifications:

Bachelor’s Degree
Bilingual Spanish

Knowledge / Skills / Abilities

Basic understanding of mechanical and electrical (AC/DC) fundamental theory
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Active listening skills
Ability to remain calm in high-stress situations
Working knowledge of Microsoft office suite
Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
Trouble-shooting skills

Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Quick Apply

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information technology jobs in Delafield, WI

Power Generation Technical Service Representative

HR Technology Manager

IT Applications Leader

IT Help Desk Analyst 1

IT Service Desk Technician

IT Helpdesk Specialist

Information Technology Consultant

Infrastructure Supervisor

Helpdesk Support Analyst I

IT User Support Specialist II

IT Consultant

System Support Analyst

IT Support Specialist

Operations Technology Cybersecurity Analyst

IT Support Desk Engineer I

Technical Support Specialist II

IT Help Desk Technician

IT Desktop and Technical Support

Manager, Information Systems Applications (Remote)

Lead Tech Support Specialist

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