Top 855 Information technology Jobs in Forest Park, IL

Field Systems Engineer
TeamLogic IT —Chicago, IL
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- 401(k) matching
Quick Apply
3d
Information Technology and Digital Systems Manager
Trinity United Church of Christ —Chicago, IL
- $70,000 - $72,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor's degree
- Health savings account
- Health insurance
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Remote Customer Support Rep - $60-$80k (Wealth Tech)
Everforth —Chicago Ridge, IL
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- Fair chance
- Dental insurance
- 401(k)
3h
Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Audit Senior Consultant
Robert Half —Chicago, IL
- $100,000 - $115,000 a year
- Hybrid work
- Microsoft Access
- Oracle
- Management
- Disability insurance
- Health insurance
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7d
IT Support Specialist
Pirtano Construction —Addison, IL
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
10d
IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
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IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
IT Help Desk Coordinator
AVANT LLC —Chicago, IL
- $26.45 - $32.21 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
9d
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist-On Site Position
United Scrap Metal Inc —Cicero, IL
- $60,000 - $75,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Warehouse
- On-the-job training
Help Desk Engineer
World's Finest Chocolate —Chicago, IL
- $80,000 a year
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
1d
Entry Level IT Generalist
dbHMS —Chicago, IL
- $18 - $25 an hour
- Hybrid work
- Office
- Windows
- Organizational skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
1d
IT Generalist
Simple Laboratories —Harwood Heights, IL
- $70,000 a year
- Weekends as needed
- HIPAA
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Entry Level IT Analyst
Common Goal Systems Inc. —Des Plaines, IL
- Bachelor of Science
- Office
- Analysis skills
IT Tech I
Wind Creek Hospitality —Chicago, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Help Desk Technician I
Willdan —Oak Brook, IL
- $32 - $37 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
IT Support Specialist
Piovan —Niles, IL
- In-person
- Associate's degree
- Communication skills
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance

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information technology jobs near Forest Park, IL

Field Systems Engineer

TeamLogic IT -
Chicago, IL

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year
3 days ago

Benefits

401(k)
401(k) matching

Qualifications

Equipment service recordkeeping
Customer communication
Computer science
Computer Science
Linux support
Technical documentation
VoIP administration
Windows
Network infrastructure
Maintenance activity documentation
Dispatching
Networking equipment (troubleshooting support)
Windows support
Associate's degree
Information Technology

Full Job Description

Job Summary

The Field Systems Engineer plays a vital role in delivering technical escalation support and on-site service for our customers. This hybrid role involves resolving escalated IT issues from the Remote Services team and traveling to customer locations for hands-on support, including troubleshooting, break/fix repairs, and new equipment installations. The ideal candidate will have a strong technical background in hardware, software, and network systems, with excellent customer service skills to ensure seamless service and high client satisfaction.

Key Responsibilities:

· Technical Escalation Support:

o Act as a primary escalation point for the Remote Services Team, providing in-depth troubleshooting and resolution for complex hardware, software, and network issues.

o Collaborate with Network Operations and Technical Account Management teams to resolve advanced technical problems and implement solutions effectively.

· On-Site Service and Support:

o Perform on-site diagnostics, repairs, system upgrades, and deployments of new equipment at customer locations.

o Assist in IT project implementations, including network installations, hardware deployments, and VoIP setup.

o Train end-users on new systems and ensure customer satisfaction by addressing their questions and concerns.

· Customer Relations:

o Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.

o Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.

· Documentation and Reporting:

o Document all activities, site visits, and solutions in the PSA system (Autotask) to maintain accurate service records.

o Provide feedback and insights to Remote Services and other technical teams to enhance service delivery and support continuous improvement efforts.

· Time and Schedule Management:

o Efficiently manage time to handle on-site visits, including the flexibility to travel on short notice as required to meet Service Level Agreement (SLA) commitments.

o Coordinate with dispatchers to optimize scheduling and handle a dynamic workload effectively.

Position Requirements:

· Education:

o An associate or bachelor’s degree in information technology, Computer Science, or a related field is preferred.

o Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role.

· Technical Skills:

o Strong troubleshooting skills in hardware, software, and network systems.

o Experience working with Windows, Mac, and Linux operating systems.

o Proficiency in network hardware (e.g., routers, switches, firewalls) and familiarity with VoIP technologies.

· Additional Skills:

o Excellent customer service and communication skills, with a strong focus on customer satisfaction.

o Ability to work independently and manage a flexible schedule, including travel.

o Strong documentation skills to record activities and solutions thoroughly and accurately.

Preferred Qualifications:

· Prior experience with PSA systems, such as Autotask, for documentation and service tracking.

· Certifications in relevant technical areas (e.g., CompTIA A+, Network+, or similar) are advantageous.

Physical Requirements:

· Ability to lift and carry equipment weighing up to 50 pounds as needed for on-site support and installations.

Work Environment:

· This is a hybrid role that involves both remote support and on-site visits to client locations. The position requires flexibility to travel on short notice to meet SLA commitments and provide timely customer support.

Application Process:
Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching

Experience:

MSP or Managed Service Provider: 4 years (Required)

Ability to Commute:

Chicago, IL 60617 (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in Forest Park, IL

Field Systems Engineer

Information Technology and Digital Systems Manager

Remote Customer Support Rep - $60-$80k (Wealth Tech)

Technical Service Specialist

IT Audit Senior Consultant

IT Support Specialist

Digital Tech Support Analyst

IT-Helpdesk Technician-Desktop Support

IT HELP DESK TECHNICIAN

IT Help Desk Coordinator

IT Helpdesk Technician

IT Support Specialist-On Site Position

Help Desk Engineer

Entry Level IT Generalist

IT Generalist

Entry Level IT Analyst

IT Tech I

Help Desk Technician I

IT Support Specialist

Service Desk Technician I

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