Top 343 Information technology Jobs in Matthews, NC

MSP Level 2 Helpdesk Technician
WTC Services LLC —North Carolina
- $30 - $32 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
- Up to $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Health savings account
Quick Apply
13d
Customer Support Associate
DebtBook —Charlotte, NC
- Finance
- Analysis skills
- Math
- Dental insurance
- Tuition reimbursement
Quick Apply
Network Operations Manager
Pacific Life —Charlotte, NC
- $152,370 - $186,230 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Network Security Engineer
Brooksource —Charlotte, NC
- $50 - $52 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- System design
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Data Center Support Specialist I
Atrium Health —Charlotte, NC
- $25.30 - $37.95 an hour
- Full-time
- Computer science
- Computer Science
- No experience needed
- Paid parental leave
- Disability insurance
4d
IT Support Specialist
Xpress Data Inc —Charlotte, NC
- $65,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
1d
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
Implementation Specialist
Speedpoint —Charlotte, NC
- From $100,000 a year
- Email
- Hybrid work
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
Qureos Inc —Charlotte, NC
- $20 - $45 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Field Technician
Darkhorse Tech —Charlotte, NC
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
Tier 1 Desktop Support Technician
Culp Elliott & Carpenter, PLLC —Charlotte, NC
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
IT OPERATIONS TECHNICIAN
Moore & Van Allen —Charlotte, NC
- Full-time
- Entry level
- Under 1 year
Quick Apply
12d
IT Support Technician
Disaster Resource Group —Charlotte, NC
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Technical Support Engineer
Microsoft —Charlotte, NC
- $70,500 - $153,200 a year
- Full-time
- Background check
- Computer Science
- Research
11d
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
6d
Aviation Help Desk Support Manager
City of Charlotte —Charlotte, NC
- $114,294.00 - $164,298.20 a year
- Online Application
- Background check
- Computer Science
- Mid-level

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MSP Level 2 Helpdesk Technician

WTC Services LLC
North Carolina

Quick Apply

Job Details

Full-time
$30 - $32 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Professional development assistance

Qualifications

Customer communication
Teamwork
Microsoft Exchange
Windows
Network infrastructure
Managing clients in a customer support role
Driver's License
Email configuration (technical support)
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
VPN management
Desktop administration
Active Directory management
Ticketing system technical support

Full Job Description

About WTC Managed IT Services

At WTC Managed IT Services, you won't get lost in the crowd. We're a fast-growing MSP out of Paso Robles, CA, supporting businesses nationwide with enterprise-grade IT, cybersecurity, and strategic tech and we're looking for people who want to actually make a difference. Here, your work matters on day one

Position Overview

We're looking for a technically sharp, client-focused Level 2 Helpdesk Technician to join our team. You'll be the frontline for our clients; owning tickets from first contact through resolution, managing environments across multiple platforms, and serving as the trusted technical resource our clients rely on. A bonus if you bring hands-on experience with security cameras and physical security systems as we increasingly support these solutions for our clients and want someone who can hit the ground running.

What You’ll Do

Serve as the first point of contact for client issues; triaging, owning, and resolving tickets across Windows, M365, and cloud environments.
Administer and troubleshoot Microsoft 365 tenants: Exchange Online, SharePoint, Teams, Intune, Entra ID.
Support endpoint management via Datto RMM - patching, scripting, remote access, and alerting.
Diagnose and resolve network issues including DNS, DHCP, VPN, firewall configuration, and connectivity.
Document work clearly and completely in Autotask (PSA) and IT Glue - every time, no exceptions.
Configure, install, and troubleshoot IP-based security camera systems for client sites - preferred but not required.
Support onboarding of new clients and new users including hardware setup, account provisioning, and imaging.
Assist with security tooling: EDR, managed SOC alerts, email security (INKY), and password management (Keeper).
Contribute to internal knowledge base documentation.
Communicate clearly with clients, set expectations, follow up, and close the loop.

Required Qualifications

3+ years of MSP experience at a Level 2 capacity or above, supporting multi-tenant client environments.
Strong working knowledge of Microsoft 365 administration and troubleshooting.
Hands-on experience with Windows 10/11 desktop support and server environments.
Familiarity with PSA and RMM platforms (Autotask and Datto RMM experience a plus).
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, and basic firewall configuration.
Excellent written and verbal communication skills as you’ll be client-facing.
Ability to manage multiple open tickets, prioritize effectively, and work independently.
Valid driver’s license and ability to travel to client sites as needed.
Must be located on or near the East Coast willing to work Eastern time zone hours.

Preferred Qualifications

Experience installing or supporting IP-based security camera systems.
Familiarity with NVR/DVR configuration, PoE switch setup, and camera network segmentation.
Certifications: CompTIA A+, Network+, Security+, Microsoft MS-900 / MD-102, or equivalent.
Experience with Datto EDR, RocketCyber SOC, INKY, or BullPhish ID.

Compensation & Benefits

Competitive salary commensurate with experience.
Health benefits package.
Paid time off and holidays.
Ongoing training and certification support.
Collaborative team culture that values initiative and ownership.
Opportunities to grow as WTC scales

Our Core Values

We hire for fit as much as skill. Before you apply, ask yourself if these resonate:

Customers First, Always - Every decision starts and ends with the client experience.
Raise the Room - We make the people and teams around us better.
Heroic Execution - We do what it takes to deliver, and we do it well.
Integrity, No Exceptions - We say what we mean and do what we say, every time.
Walk the Talk - We hold ourselves to the same standard we set for others.
Never Settle - Good enough never is. We push for better.

Pay: $30.00 - $32.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance

Application Question(s):

Do you have 3+ years of experience in an MSP environment?
Do have a valid license and reliable transportation if needed onsite at a client location?
• Do you have experience supporting Microsoft 365 environments (Exchange Online, Teams, Entra ID)?
Do you have experience support and configuring IP cameras?

Work Location: Remote

Quick Apply

Refine Your Search

information technology jobs in Matthews, NC

MSP Level 2 Helpdesk Technician

Tier 2 Systems Engineer

Customer Support Associate

Network Operations Manager

Network Security Engineer

Data Center Support Specialist I

IT Support Specialist

Service Desk Analyst

IT Help Desk Administrator

Junior Service Support Analyst

IT Service Desk Agent

Implementation Specialist

IT Specialist

IT Field Technician

Tier 1 Desktop Support Technician

IT OPERATIONS TECHNICIAN

IT Support Technician

Technical Support Engineer

IT Desktop Support

Aviation Help Desk Support Manager

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