Top 1095 Information technology Jobs in Mineola, NY

Service Operations Manager
Nerds That Care —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Profit sharing
- Health savings account
Quick Apply
13d
Information Technology Engineer- Network
LiveOnNY —Long Island City, NY
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
- Disability insurance
- Health insurance
Quick Apply
IT System Support Tech
Accurate Personnel —Islandia, NY
- From $23.75 an hour
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
3d
Director, Security Risk Management
CardWorks Servicing LLC —Woodbury, NY
- $151,165 - $167,961 a year
- Full-time
- Hybrid work
- Master's degree
- 8 years
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Information Technology Engineer- Cloud Data (Architect, SQL Server Administration, Data Gateway)
LiveOnNY —Long Island City, NY
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician
Personal Communications Center Inc. —Hicksville, NY
- $60,000 - $70,000 a year
- Full-time
- Windows
- Microsoft Office
- Computer networking
- Health insurance
- Dental insurance
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Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2
Power Consulting Group, Inc. —New York, NY
- $60,000 - $80,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Google Workspace
- Customer service
- Health savings account
- Health insurance
Quick Apply
IT Security Engineer
Arkwin Industries —Bethpage, NY
- $75,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Systems Engineer
BMB Solutions —Hauppauge, NY
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Manager, Site Support #2358
Pivotal Talent Search —New York, NY
- $110,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Corporate IT Liaison
RAM Recruiting —Queens, NY
- $60,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
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10d
IT Director
Broadway National Inc —Hauppauge, NY
- $140,000 - $165,000 a year
- Computer Science
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Cybersecurity Engineer
MetTel —New York, NY
- Up to $155,000 a year
- On call
- Computer science
- Azure
- Computer Science
Quick Apply
AI Engineer (IT)
Leviton Manufacturing —Melville, NY
- $145,000 - $155,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
Quick Apply
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
11d
Information Security Analyst
Hanover Community Bank —Mineola, NY
- $38 - $42 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
2d
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
1h
Computer Support Technician
Buckley Country Day School —Roslyn, NY
- $50,000 - $60,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- 401(k)
Quick Apply
11d
IT Operations Specialist
KWI —Melville, NY
- $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply

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information technology jobs near Mineola, NY

Service Operations Manager

Nerds That Care -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
13 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

ConnectWise
Customer communication
Team leadership
Endpoint Detection and Response (EDR)
Supervising experience
Bachelor's degree
Leadership

Full Job Description

About Nerds that Care
Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We’re not a body shop — we’re a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients.

Job Summary
Nerds That Care is seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities:

Lead and manage the daily operations of the Service Operations Team
Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
Ensure team adherence to SLAs, operational standards, and service delivery expectations
Monitor ticket quality, documentation accuracy, and overall service performance
Manage team scheduling and resource allocation to maintain appropriate support coverage
Review client concerns and coordinate timely resolutions with internal departments
Coach, mentor, and develop Service Operations Team members
Conduct performance reviews, provide ongoing feedback, and support employee development
Monitor team KPIs, productivity, and service metrics
Foster accountability, collaboration, and continuous improvement across the team
Identify opportunities to improve workflows, processes, and operational efficiency
Assist in implementing and managing MSP operational tools and platforms
Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
Recommend new tools, automation opportunities, and operational improvements to leadership
Serve as a point of contact for service-related client escalations and operational concerns
Collaborate with leadership on operational planning and service strategy
Maintain strong communication with technical teams, vendors, leadership, and clients
Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
5+ years in an MSP environment
2+ years of leadership or supervisory experience
Experience coaching and developing employees
Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
Understanding of SLAs, KPIs, reporting, and quality assurance processes
Experience coordinating client onboarding and offboarding processes
Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred
Prior MSP team management experience preferred
Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off, Sick time & Holidays
Retirement Savings Options (401k)
Annual Bonuses and Profit Sharing

Join us at Nerds That Care to lead innovative service operations that make a real difference! We’re committed to empowering our team members through growth opportunities, collaborative culture, and a shared passion for technology excellence.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

MSP: 2 years (Required)
Leadership: 1 year (Required)
HaloPSA: 1 year (Preferred)
MSP management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in Mineola, NY

Service Operations Manager

Information Technology Engineer- Network

IT System Support Tech

Director, Security Risk Management

Information Technology Engineer- Cloud Data (Architect, SQL Server Administration, Data Gateway)

IT Support Technician

Experienced Technical Support Engineer Managed Service Provider (MSP) Tier 2

IT Security Engineer

Systems Engineer

Manager, Site Support #2358

Corporate IT Liaison

IT Director

Cybersecurity Engineer

AI Engineer (IT)

IT Support Technician

IT Support Analyst I

Information Security Analyst

Help Desk Analyst (Tier 1 Support)

Computer Support Technician

IT Operations Specialist

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