Top 233 Information technology Jobs in Portland, OR

Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Software Support Specialist I
A-dec, Inc. (USA) —Newberg, OR
- Full-time
- Background check
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
Level 3 MIT/WinClient Touch Services Technician
Compucom Staffing —Hillsboro, OR
- $18 - $23 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid parental leave
- Health savings account
Quick Apply
Cybersecurity Analyst
Ledgent Technology —Vancouver, WA
- $90,000 - $105,000 a year
- Urgently hiring
- Computer science
- Azure
- Computer Science
Quick Apply
5d
Identity & Access Management Architect
Fisher Investments —Camas, WA
- $155,000 - $195,000 a year
- Hybrid work
- Azure
- 5 years
- Office
- Paid holidays
- Health insurance
12d
IT Desktop Support Tech I
The Portland Clinic —Portland, OR
- $21.63 - $29.29 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Director of IT
Wyld —Clackamas, OR
- $125,000 - $215,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Analyst
Cognizant —Portland, OR
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid parental leave
- Paid holidays
IT Support Tech 1
Omega Morgan —Hillsboro, OR
- $50,000 - $60,000 a year
- Microsoft Outlook
- Windows
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk
Kai USA Ltd —Tualatin, OR
- $26.00 - $26.60 an hour
- Urgently hiring
- Pass drug screening
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
6d
IT Support Technician
Northwest Portland Area Indian Health Board —Portland, OR
- $62,000 - $68,000 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
- $32.21 - $33.18 an hour
- On call
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
IT Support
DCI —Newberg, OR
- $49,920 - $83,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
IT Technician
RIVER CITY ENVIRONMENTAL INC. —Portland, OR
- $20 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Windows
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Specialist
Panthalassa —Portland, OR
- $75,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Relocation assistance
Quick Apply
Level 2 IT Support Technician (Service Desk)
SpireTech | SpireTechnologies, Inc. —Portland, OR
- $34 - $38 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
Help Desk Analyst L1
Zones —Portland, OR
- $25 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
IT-Technician
TSMC —Camas, WA
- $23.55 - $33.85 an hour
- 12 hour shift
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Profit sharing
- Employee stock purchase plan
Desktop Support Technician
Elevate Technology Group —Beaverton, OR
- $38,000 - $53,000 a year
- Weekends as needed
- Office
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
11d
Tech Support Specialist I - Remote Opportunity!
KinderCare Education —Beaverton, OR
- Overtime
- Remote
- Spanish
- English
- Windows
- Health insurance
- Dental insurance

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information technology jobs near Portland, OR

Technical Support Specialist

Sheldon Manufacturing -
Cornelius, OR

Quick Apply

Job Details

Full-time
$20 - $26 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Customer returns handling
Writing skills
Wiring diagrams
Electrical schematic reading and interpretation
Driver's License
Troubleshooting electrical systems
Electrical layout diagram interpretation
Computer skills
Technical troubleshooting support
Productivity software
Associate's degree
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

ABOUT SHELDON MANUFACTURING

Sheldon Manufacturing, Inc. is an Oregon-based, ISO 9001:2015 certified leader in the design and production of constant temperature equipment for the global life sciences, pharmaceutical, and industrial sectors. Since 1970, the company has operated brands like SHEL LAB, BACTRON, and Cascade TEK, providing a diverse portfolio of high-performance incubators, vacuum ovens, water baths, and anaerobic chambers. Beyond its standard product lines, Sheldon specializes in custom OEM manufacturing, utilizing advanced in-house metal fabrication to deliver precise environmental control solutions tailored to specific research and aerospace applications.

TASKS AND JOB DESCRIPTION

THE DEPARTMENT'S VISION IS TO RESPOND TO AND RESOLVE ALL CUSTOMER REQUESTS, PROBLEMS, AND ISSUES IN SUCH A WAY THAT EXCEEDS CUSTOMERS’ EXPECTATIONS, MAKES THE CUSTOMER FEEL VALUED, ENHANCES THE SHELDON IMAGE AND BRAND, AND, CRUCIALLY, PROMOTES FUTURE SALES THROUGH OUTSTANDING CUSTOMER SERVICE.

OUR IDEAL CANDIDATE LOVES HELPING PEOPLE AND JUMPS AT THE CHANCE TO SOLVE TOUGH TECHNICAL PROBLEMS. THEY CAN QUICKLY BREAK DOWN CUSTOMER ISSUES, TURN THEM INTO A CLEAR PROBLEM STATEMENT, MAP OUT A SHARP TROUBLESHOOTING PLAN, AND WORK SIDE-BY-SIDE WITH THE CUSTOMER TO FIX IT. MOST CHALLENGES THEY’LL TACKLE INVOLVE ELECTRICAL SYSTEMS, INCLUDING MOTORS, FANS, AND HEATING ELEMENTS.

Service Calls and Troubleshooting

Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems. Help the customer obtain necessary replacement parts (warranty or purchased) and provide information required to repair and resolve the problem. Verify the warranty term and document parts replacement according to current warranty replacement policy.
If onsite service is needed, arrange an on-site service call with either a third-party service company or a Sheldon employee. Follow up with the customer and service company to verify that the problem has been resolved, all parts have been returned, and the service invoice has been received.
Take ownership of customer issues as assigned or necessary and follow the problem through until it reaches a final resolution and the customer is satisfied.
Collaborate with other personnel and departments as necessary to resolve issues.
Document all aspects of every customer issue/case for future evaluation and continuity of service if another representative or department takes over the issue.
Escalate issues to management or engineering when necessary.
Train customers in unit operation when necessary.
Assist service technicians who are on-site when necessary.

Order Fulfillment

Assist customers in identifying replacement parts and pricing as necessary.
Generate orders for parts as needed, ensuring that payment or terms are transparent to the customer and that all parts are completed and accurate before releasing the order for shipment.
If parts need to be returned, complete the documentation and generate the return authorization as necessary. Verify all documents' accuracy and outline the problems and steps taken in Business Central.

Additional

Provide feedback to engineering and quality teams with information from the field to enhance form, fit, function, and customer satisfaction.
Update service documentation to keep manuals and up to date.
Assist management with reports as necessary.

Required Qualifications

Associate degree or higher, preferably in a technical field
Minimum of Two Years of Technical Support experience in lieu of degree
Ability to interpret wiring diagrams (MUST!)
Excellent telephone and writing skills
Valid Driver’s License and Motor Vehicle Insurance coverage
Microsoft Office experience (Excel, Word, PowerPoint)
Ability to perform detailed data entry while managing a customer call
Ability to travel, including internationally when needed
Continuous Improvement Mindset: Strive to improve troubleshooting and analysis skills continuously.

Bonus Points / Nice to Haves

Laboratory Equipment Experience
Ability to interpret P&ID diagrams and troubleshoot temperature-controlled equipment
Familiarity with hand tools, appliance repairs, and electrical systems
Experience with MRP/ERP/CRM software
SharePoint or Microsoft Business Central experience

Additional Details

Hourly / Full Time / Non-Exempt
Monday Through Friday
Hybrid schedule: work from home on Fridays. Potential for 2 work from home days. NO RELOCATION ASSISTANCE WILL BE OFFERED.
Once fully trained, some flexibility available for shift start/end times.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in Portland, OR

Technical Support Specialist

Software Support Specialist I

Level 3 MIT/WinClient Touch Services Technician

Cybersecurity Analyst

Identity & Access Management Architect

IT Desktop Support Tech I

Director of IT

Desktop Support Analyst

IT Support Tech 1

IT Help Desk

IT Support Technician

Help Desk Specialist

IT Support

IT Technician

IT Support Specialist

Level 2 IT Support Technician (Service Desk)

Help Desk Analyst L1

IT-Technician

Desktop Support Technician

Tech Support Specialist I - Remote Opportunity!

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