Top 147 Information technology Jobs in Racine, WI

Field Service Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $42,000 - $68,000 a year
- Email
- Computer Science
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
IT Field Support Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $35,000 - $66,000 a year
- Email
- Computer Science
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Field Service Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $51,000 - $75,000 a year
- Email
- Mid-level
- 3 years
- Driver's License
- AD&D insurance
- Paid holidays
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Business Systems & Analytics Manager
Lick Energy —Milwaukee, WI
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
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Field Service Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $51,000 - $75,000 a year
- Email
- Mid-level
- Microsoft Office
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
3d
Help Desk/Network Technician
City of Kenosha —Kenosha, WI
- $4,558 - $6,794 a month
- Full-time
- Office
- Criminal background check
- Entry level
IT Help Desk Technician
Tabak Law, LLC —Mt Pleasant, WI
- $20 - $24 an hour
- Part-time
- Background check
- Computer science
- Computer Science
- Employee assistance program
- Flexible schedule
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IT Support Associate II, Operations Technology Solution (OTS)
Amazon.com Services LLC —Sturtevant, WI
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
11d
Senior Analyst, Information Technology
Whirlpool —Mt Pleasant, WI
- Monday to Friday
- Mid-level
- Office
- Bachelor's degree
- Relocation assistance
- Tuition reimbursement
Information Services Support Technician
Froedtert South, Inc. —Kenosha, WI
- Full-time
- English
- Mid-level
- Experience equivalent to degree accepted
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IT Deskside Tech
NPO USA —Racine, WI
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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IT Support Specialist
Bear Country Inc —Caledonia, WI
- Full-time
- Computer science
- Computer Science
- Computer literacy
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IT Onsite Support Technician - Roaming
Arvato —Pleasant Prairie, WI
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Commuter assistance
- Paid holidays
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11d
Datacenter IT Operations Manager
Microsoft —Mt Pleasant, WI
- $102,600 - $225,800 a year
- Full-time
- Background check
- Computer Science
- PMP
Helpdesk & Project Support Technician
Softthink Solutions Inc —Kenosha, WI
- Full-time
- Inventory management
- Mid-level
- In-person
Quick Apply
Deskside Technology Analyst
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- In-person
- Health savings account
- Disability insurance
Quick Apply
Information Technology Ops Manager
Legrand Group —Kenosha, WI
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
12d
Deskside Technician - Manufacturing
NPO USA —Sturtevant, WI
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
IT Manager
A L HANSEN MFG CO —Waukegan, IL
- Monday to Friday
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance

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Field Service Technician

HCL Technologies Limited - Business Services -
Milwaukee, WI

Quick Apply

Job Details

Full-time
$42,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Customer communication

Full Job Description

Minimum Experience 1-3 Years of Field Services/Support Technician

As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $42,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Willingness to travel:

25% (Preferred)

Work Location: On the road

Quick Apply

Refine Your Search

information technology jobs in Racine, WI

Field Service Technician

IT Field Support Technician

Field Service Technician

Business Systems & Analytics Manager

Field Service Technician

Help Desk/Network Technician

IT Help Desk Technician

IT Support Associate II, Operations Technology Solution (OTS)

Senior Analyst, Information Technology

Information Services Support Technician

IT Deskside Tech

IT Support Specialist

IT Onsite Support Technician - Roaming

Datacenter IT Operations Manager

Helpdesk & Project Support Technician

Deskside Technology Analyst

IT Desktop Support Technician

Information Technology Ops Manager

Deskside Technician - Manufacturing

IT Manager

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