Top 360 Information technology Jobs in Raleigh, NC

Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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Network/Telecom Specialist- Tier I - Raleigh, NC/onsite
Software Technology Inc —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
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Active Directory Technical Specialist
Software Technology Inc —Raleigh, NC
- Senior level
- Communication skills
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Network Operations Center (NOC) Engineer - Raleigh, NC/onsite
Software Technology Inc —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
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Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
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IT User Experience Professional
Siemens —Wendell, NC
- $105,509 a year
- Full-time
- English
- Mid-level
- Office
User Support Technician I
State of North Carolina - Health & Human Services —Wake County, NC
- $56,772 - $85,159 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Addiction Medicine
- Paid parental leave
- Health insurance
12d
Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
- $45,000 - $65,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Paid training
- Disability insurance
12d
Information Technology & Systems Specialist
GENERAL REFRIGERATION COMPANY —Garner, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Tier 1 Phone Help Desk Rep
State of North Carolina - Health & Human Services —Wake County, NC
- $54,657 - $85,159 a year
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
- Paid parental leave
- Health insurance
2d
User Support Specialist
State of North Carolina - Health & Human Services —Wake County, NC
- $70,528 - $105,793 a year
- Full-time
- Hybrid work
- Computer Science
- Addiction Medicine
- Mid-level
- Paid parental leave
- Health insurance
10d
IT Support Generalist (Full Time)
Agri Supply Company —Garner, NC
- $58,000 - $73,000 a year
- Weekends as needed
- Google Workspace
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
IT Support Specialist
HDR —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Customer service
Information Technology Analyst
Town of Apex, NC —Apex, NC
- $79,868.67 - $97,843.41 a year
- Part-time
- Background check
- Computer Science
- Pass drug screening
- Wellness program
- Paid parental leave
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
IT Services Specialist
Abrigo —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
IT Support Specialist
Vulcan Elements —Raleigh, NC
- Mid-level
- Office
- Windows
Quick Apply
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED

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Desktop Support Specialist

Software Technology Inc -
Raleigh, NC

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Job Details

Qualifications

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Full Job Description

Job Title: Desktop Support Specialist

Location: 1 South Wilmington Street\Raleigh, NC 27601

Duration: 12+ Months

This person is required to sit onsite.

Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**

The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

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Refine Your Search

information technology jobs in Raleigh, NC

Desktop Support Specialist

desktop support

Network/Telecom Specialist- Tier I - Raleigh, NC/onsite

Active Directory Technical Specialist

Network Operations Center (NOC) Engineer - Raleigh, NC/onsite

Service Desk Specialist

IT User Experience Professional

User Support Technician I

Technical Support Specialist

Information Technology & Systems Specialist

Tier 1 Phone Help Desk Rep

User Support Specialist

IT Support Generalist (Full Time)

DESKTOP TECHNICIAN/ IT SUPPORT

IT Support Specialist

Information Technology Analyst

IT Analyst

IT Services Specialist

IT Support Specialist

Customer Support Analyst - Student Information Systems

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