Top 159 Information technology Jobs in Ralston, NE

Electronics Systems Support Supervisor
Radio Engineering Industries, Inc. —Omaha, NE
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Business Systems Analyst II / Information Technology
Children's Nebraska —Omaha, NE
- Weekends as needed
- Remote
- Writing skills
- Research
- Mid-level
Desktop Support Specialist L2
Blupace —Omaha, NE
- $24 - $28 an hour
- Contract
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Engineer
Medasource —Omaha, NE
- $40 - $53 an hour
- Full-time
- Hospital
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Manager, IT Support
Airlite Plastics Co. —Omaha, NE
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
IT Specialist I
Metropolitan Community College (Omaha) —Omaha, NE
- $25.73 an hour
- Full-time
- Background check
- Research
- Ability to lift 50 pounds
7d
IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Corporate Technical Support Associate
AMCON Distributing Company —Omaha, NE
- $31 - $32 an hour
- Computer science
- Computer Science
- Computer literacy
Quick Apply
MSP Customer Solutions Technician
HubWise Technology, Inc. —Omaha, NE
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Customer service
- Health insurance
- Dental insurance
Quick Apply
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
14d
SCITLS Help Desk Technician III
General Dynamics Information Technology —Offutt AFB, NE
- $26.44 - $35.78 an hour
- Full-time
- 5 years
- High school diploma or GED
- Senior level
- Paid holidays
- 401(k) matching
7d
SCITLS Help Desk Technician III
General Dynamics Information Technology —Offutt AFB, NE
- $26.44 - $35.78 an hour
- Full-time
- 5 years
- High school diploma or GED
- Senior level
- Paid holidays
- 401(k) matching
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
7d
Division IT Support-Omaha
D.R. Horton —Omaha, NE
- Overtime
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
10h
IT Support Specialist - Desktop
Creighton University —Omaha, NE
- Full-time
- Mid-level
- Windows
- University
Quick Apply
14d
IT Support Specialist
RDG Planning & Design —Omaha, NE
- Research
- Mid-level
- Office
Technical Product Support - EdTech
Securly —Omaha, NE
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Desktop Support Technician
Miller Electric Company —Omaha, NE
- From $22 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Site Infrastructure Specialist
Eaton —Bellevue, NE
- $84,000 - $123,000 a year
- On call
- Background check
- Microsoft Outlook
- Mid-level
- Retirement plan
IT Security Compliance Analyst
GUARANTEE TRUST LIFE INS CO —Elkhorn, NE
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Profit sharing
- Health savings account

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information technology jobs near Ralston, NE

Electronics Systems Support Supervisor

Radio Engineering Industries, Inc. -
Omaha, NE

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Staff supervision
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Firmware
Electronic systems troubleshooting
High school diploma or GED
Hardware support
Desktop applications
Technical Proficiency
Ticketing system technical support

Full Job Description

The Electronic Systems Support Supervisor oversees the day-to-day operations of the Technical Support team, ensuring efficient resolution of customer issues, high-quality service delivery, and adherence to company standards. This role involves mentoring and developing support staff, managing workloads, monitoring performance metrics, and collaborating with other departments to improve processes and customer satisfaction.

Essential Functions include the following. Other duties may be assigned.

Leads and mentors a team of technical support specialists handling hardware and software inquiries
Oversees troubleshooting and resolution of complex issues involving electronic hardware, firmware, and companion software
Manages daily operations including workload distribution, shift scheduling, and coverage for peak hours
Oversee the Technical Support shared email inbox
Ensures all support cases are documented accurately and resolved within defined SLAs
Manages ticketing system
Ensures compliance with warranty policies, return authorization procedures, and company standards
Handles and resolves escalated Technical Support issues
Supervises Technical Support full employment cycle (hire, train, manage, terminate)
Focuses on training and development
Identifies skills gaps; creates training programs and coordinates technical workshops or cross-training sessions to promote knowledge growth within the team
Conducts regular team meetings, performance reviews, and one-on-one coaching sessions
Conducts checks for assessment
Creates and maintains the Technical Support knowledge base, troubleshooting guides, and standard operating procedures
Monitors KPIs
Provides detailed reports on support metrics, recurring product issues, and customer trends
Collaborates with other departments to resolve customer issues
Works with engineering, quality, repair, and sales teams to manage escalations and customer feedback
Coordinates with engineering regarding advanced troubleshooting
Partners with engineering to stay current on new product releases and updates
Fosters a culture of accountability, teamwork, and continuous improvement

Supervisory Responsibility
This position supervises the Technical Support team.

Position Type/Expected Hours of Work
This is a full-time position. The hours of work are expected to coincide with the Company’s normal business hours, Monday-Friday. Responsible for overseeing after-hours support via company-provided phone.

Required Education and Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

High school diploma or GED required. Associate’s degree in Electronics, Electrical Engineering, Computer Science (or equivalent technical experience) preferred
Minimum two years’ customer service experience
Minimum two years’ supervisory experience
Strong understanding of electronic hardware, firmware, and related software applications
Familiarity with Microsoft Office desktop software applications (i.e. Outlook, Excel, Word, PowerPoint)
Proficiency in using diagnostic tools and ticketing systems
Ability to work both independently and in a collaborative team environment
Excellent communication, leadership, and problem-solving skills

Travel
This position requires 10% travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

No unusual physical demands. Predominantly sitting. Some pushing, pulling, stooping, kneeling, typing, crouching, and lifting. Requires the ability to lift up to 25 pounds.

Typical office environment.

Quick Apply

Refine Your Search

information technology jobs in Ralston, NE

Electronics Systems Support Supervisor

Business Systems Analyst II / Information Technology

Desktop Support Specialist L2

IT Engineer

Manager, IT Support

IT Specialist I

IT Support Specialist

Corporate Technical Support Associate

MSP Customer Solutions Technician

SCITLS Client Services Support Specialist

SCITLS Help Desk Technician III

SCITLS Help Desk Technician III

SCITLS Client Services Support Specialist

Division IT Support-Omaha

IT Support Specialist - Desktop

IT Support Specialist

Technical Product Support - EdTech

Desktop Support Technician

Site Infrastructure Specialist

IT Security Compliance Analyst

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