Top 153 Information technology Jobs in Sandy, OR

Network Operations Specialist - Telecom
Ledgent Technology —Portland, OR
- $35 - $44 an hour
- Contract
- Mid-level
- Travel
- Organizational skills
Quick Apply
6d
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
- $32.21 - $33.18 an hour
- On call
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
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Technology Solutions Specialist III (Oregon City)
RIVERMARK COMMUNITY CREDIT UNION —Oregon City, OR
- $34.81 - $47.00 an hour
- Monday to Friday
- Microsoft Excel
- Computer Science
- Inventory management
Service Desk Specialist
Legacy Health —Portland, OR
- $27.12 - $38.77 an hour
- Full-time
- Computer science
- Computer Science
- Writing skills
5d
IT Support Specialist
Mackenzie —Portland, OR
- $26 - $29 an hour
- Mid-level
- Office
- Windows
- Profit sharing
- Commuter assistance
5d
IT-Technician
TSMC —Camas, WA
- $23.55 - $33.85 an hour
- 12 hour shift
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Profit sharing
- Employee stock purchase plan
Desktop Support Analyst
Western Pacific Building Materials Inc —Portland, OR
- $65,000 - $75,000 a year
- Mid-level
- Office
- Windows
Quick Apply
2d
Desktop Support Analyst
Cognizant —Portland, OR
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid parental leave
- Paid holidays
IT Enterprise Applications Manager
City of Gresham —Gresham, OR
- $108,051 - $155,612 a year
- Online Application
- ERP systems
- System design
- SQL
IT Desktop Support Tech I
The Portland Clinic —Portland, OR
- $21.63 - $29.29 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
IT Enterprise Applications Manager
City of Gresham, OR —Gresham, OR
- $108,051 - $155,612 a year
- Online Application
- In person
- Computer Science
- ERP systems
- System design
- Paid holidays
- Disability insurance
Director of Information Technology
Oregon Symphony —Portland, OR
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- 7 years
- Computer Science
- Disability insurance
- Health insurance
10d
Director of IT
Wyld —Clackamas, OR
- $125,000 - $215,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Information Security Analyst
EMBOLD FEDERAL CREDIT UNION —Oak Grove, OR
- $87,231.33 - $91,822.45 a year
- Extended hours
- System design
- Mid-level
- Office
- Health insurance
- Dental insurance
Technical Support Engineer
Logitech —Camas, WA
- $70,000 - $85,000 a year
- Online Application
- Hybrid work
- Oracle
- English
- Mid-level
- Commuter assistance
- Paid parental leave
IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
Quick Apply
IT Technician
RIVER CITY ENVIRONMENTAL INC. —Portland, OR
- $20 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Windows
- Health insurance
- Dental insurance
Quick Apply
Associate Director of Information Technology, Support
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
- $114,732.80 - $143,208.00 a year
- Full-time
- Google Workspace
- Computer Science
- Office
11d
Digital Support Manager
Parametrix —Portland, OR
- $150,000 - $190,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
11d
Cybersecurity Specialist
NW Natural —Portland, OR
- $110,250 - $175,950 a year
- Full-time
- Hybrid work
- 5 years
- System design
- Research
- Paid parental leave
- Employee stock purchase plan

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Network Operations Specialist - Telecom

Ledgent Technology -
Portland, OR

Quick Apply

Job Details

Contract
$35 - $44 an hour
6 days ago

Qualifications

Customer communication

Full Job Description

Role: Network Operations Specialist - Telecom

Location: Portland, OR (Hybrid, 1 day onsite/week)

Position Type: Contract to Hire

Hourly Rate: $35-44/hr.

Position Summary

The Network Operations Specialist is responsible for monitoring, maintaining, troubleshooting, and supporting customer and core network services, with a primary emphasis on voice and unified communications services.

The ideal candidate will have experience supporting VoIP, SIP, UCaaS, hosted PBX, call routing, and phone system configurations, while possessing a foundational understanding of IP networking and service provider environments. This role serves as a key technical resource during service-impacting events and works closely with customers, field technicians, network engineers, and third-party providers to restore and maintain services.

Essential Duties and Responsibilities

Network Operations

Monitor and maintain customer and core network services as a member of the Network Operations Center (NOC).
Troubleshoot and repair service issues involving voice, Ethernet, IP, routing, switching, wireless, and security services.
Monitor Network Management Systems (NMS) and respond to network alarms, outages, and performance issues.
Coordinate restoration activities with internal teams, customers, contractors, and third-party service providers.
Provision, modify, and disconnect customer services as assigned.
Schedule, document, and implement maintenance activities.
Utilize network tools and testing platforms to diagnose service issues and validate solutions.
Document troubleshooting efforts, resolutions, and customer communications within ticketing systems.

Voice & Unified Communications Support

Troubleshoot and support VoIP, SIP, UCaaS, and hosted PBX services.
Configure and support phones, voicemail, auto attendants, hunt groups, call routing, extensions, and user profiles.
Diagnose voice-quality issues including latency, jitter, packet loss, registration failures, and call routing concerns.
Assist customers with voice service changes, activations, and troubleshooting.
Analyze voice service issues across IP networks and coordinate resolution activities.
Support customer-facing communications during service interruptions and restoration efforts.

Incident Management

Respond professionally and proactively to customer-reported service issues.
Provide customer notifications and updates during outages and service-impacting events.
Lead or assist in troubleshooting and restoration activities during network incidents.
Participate in Root Cause Analysis (RCA), Reason for Outage (RFO), and Service Level Agreement (SLA) reporting activities.
Participate in an on-call rotation and after-hours maintenance activities as required.

Process Improvement

Identify recurring service issues and recommend operational improvements.
Develop and document procedures, best practices, and troubleshooting guides.
Collaborate with cross-functional teams to improve service delivery and customer experience.

Qualifications

Required

Working knowledge of VoIP, SIP, UCaaS, hosted PBX, or telecommunications services.
Understanding of basic call routing, voicemail systems, phone configurations, and voice service troubleshooting.
Knowledge of Ethernet and IP networking fundamentals.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Strong customer service orientation and follow-through.
Proven ability to work independently and collaboratively within a team environment.

Preferred

Experience supporting voice services across IP networks.
Understanding of routing and switching technologies.
Familiarity with MPLS, VPLS, Carrier Ethernet, or service-provider environments.
Understanding of Quality of Service (QoS) and its impact on voice services.
Familiarity with DNS, IPv4, and IPv6 networking concepts.
Experience working in a 24x7 Network Operations Center (NOC) environment.

Education

Associate's degree or Bachelor's degree in Telecommunications, Networking, Information Technology, or a related field, or equivalent combination of education and experience.

Preferred Certifications

Nokia NRS I
CompTIA Network+
CCNA
Telecommunications, UCaaS, or VoIP-related certifications

Experience

Required

Two or more years of experience supporting voice, telecommunications, network operations, technical support, or a related technical field.
Experience troubleshooting customer service issues in a technical support environment.

Preferred

Experience supporting VoIP, SIP, UCaaS, or hosted PBX solutions.
Experience working in a mission-critical 24x7 operational environment.
Experience within a telecommunications, service provider, managed services, or technology services organization.

Skills & Abilities

Understanding of voice and network service delivery concepts.
Excellent analytical and troubleshooting abilities.
Strong organizational and time-management skills.
Ability to learn new technologies and adapt to changing environments.
Effective communication skills with both technical and non-technical audiences.
Ability to perform under pressure and meet service-level expectations.
Proficiency with network monitoring, ticketing, and diagnostic tools.
Commitment to delivering an exceptional customer experience.

Work Environment

Remote position with occasional travel to offices, meetings, or operational activities as required.
Home office workspace and reliable internet connectivity required.
Participation in an on-call rotation and occasional after-hours maintenance activities is required.
Ability to support operational coverage schedules and assist during extended outages, major incidents, or maintenance events.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

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Refine Your Search

information technology jobs in Sandy, OR

Network Operations Specialist - Telecom

Help Desk Specialist

Technology Solutions Specialist III (Oregon City)

Service Desk Specialist

IT Support Specialist

IT-Technician

Desktop Support Analyst

Desktop Support Analyst

IT Enterprise Applications Manager

IT Desktop Support Tech I

IT Enterprise Applications Manager

Director of Information Technology

Director of IT

Information Security Analyst

Technical Support Engineer

IT Manager, Help Desk

IT Technician

Associate Director of Information Technology, Support

Digital Support Manager

Cybersecurity Specialist

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