Top 94 Information technology Jobs in Sumner, WA

IT Service Desk Technician
Avaunt Technologies Inc. —Puyallup, WA
- From $28 an hour
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Desktop Support Technician I
Empower AI Inc. —Tacoma, WA
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
IT Help Desk Support
MV Transportation —Kent, WA
- $37.80 - $40.95 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health savings account
- AD&D insurance
Help Desk Technician
Frontier Door & Cabinet —Tacoma, WA
- $30 - $33 an hour
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
IT Support Specialist
Verus Aerospace —Tacoma, WA
- $80,168.40 - $100,000.00 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Specialist I (Desktop Support)
Valley Medical Center —Renton, WA
- $53,473 - $77,537 a year
- Full-time
- Windows
- Operating room
- Organizational skills
IT Systems Engineer 2 - Service Desk
Pierce County Washington —Tacoma, WA
- Full-time
- Computer Science
- Mid-level
- Windows
1d
IT Service Desk Specialist – Level I – MADIGAN
Systems Plus —Lewis McChord, WA
- Email
- Mid-level
- Office
- Bachelor's degree
Data Center Customer Operations Technician
Equinix —Kent, WA
- $59,000 - $88,400 a year
- Full-time
- Mid-level
- High school diploma or GED
- Quality control
- Paid holidays
- Paid time off
IT Support Specialist
Lakefield Veterinary Group —Kent, WA
- Up to 50% travel
- Office
- Windows
Quick Apply
8d
Technical Support Analyst I
Puyallup Tribal Health Authority —Tacoma, WA
- $27.45 - $31.57 an hour
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- AD&D insurance
Quick Apply
1d
IT Helpdesk Technician - Tier 2
Allied Restoration, Inc. —Kent, WA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
Quick Apply
3d
Information Technology Manager
Pierce Transit —Lakewood, WA
- $165,919.57 - $209,941.19 a year
- Online Application
- Background check
- Computer Science
- Customer service
- Wellness program
- Paid holidays
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Kent, WA
- Full-time
- Hybrid work
- Writing skills
- Office
- Windows
- Opportunities for advancement
Quick Apply
Technical Services Support Specialist
Tyler Technologies —Renton, WA
- $35 - $37 an hour
- Computer science
- Computer Science
- Mid-level
Quick Apply
10d
Systems Analyst (L2) - Hybrid
FusionTek —Puyallup, WA
- $62,400 - $72,800 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Council Meeting Operations and Office Support - Operations Assistant
Pierce County Washington —Tacoma, WA
- Background check
- Writing skills
- Office
3d
Digital Support Manager
Parametrix —Puyallup, WA
- $150,000 - $190,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
10d
Remote Services Representative
Sunbelt Controls —Renton, WA
- $88,480 - $111,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
IT Systems Engineer (On-Site - Washington/Oregon State)
HERITAGE BANK —Tacoma, WA
- $91,707 - $137,561 a year
- Extended hours
- Computer Science
- Bachelor of Science
- English
- Paid holidays
- Health insurance

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IT Service Desk Technician

Avaunt Technologies Inc.
Puyallup, WA

Quick Apply

Job Details

Full-time
From $28 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Microsoft Windows Server
Software troubleshooting
Windows
Driver's License
Computer networking
DNS
SharePoint
Adaptability
Phone etiquette
Citrix
Active Directory

Full Job Description

Overview:

An IT Service Desk Associate (Tier I) is the first point of contact for our customers. The position is one where it engages with customers regularly. The role takes care of our clients by answering, analyzing and prioritizing client communications that may describe issues they are experiencing with their hardware, software, networking and any other computer related technologies, including phone systems.

It is imperative that the job is performed as it is laid out as our systems and processes depend on it.

Responsibilities:

● Handles all incoming support calls, emails, and verbal communications as the first line of support for all reported issues
● Provide prompt and accurate response to customers
● Research and identify solutions to software and hardware issues
● Diagnose and troubleshoot technical issues, including account setup and network configuration
● Ask customers targeted questions to quickly understand the root of the problem
● Investigate user problems; troubleshoot, identify, test, and implement solutions.
● Provide customer assistance using remote access tools.
● Track computer system issues through to resolution, within agreed time limits
● Document technical knowledge in the form of notes and KBs within ticketing system and/or documentation system
● Troubleshoot servers, workstations, firewalls, and network outages
● Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
● Detailed documentation in tickets & document common and recurring problems that can be referenced by other technicians and for training purposes.
● Properly escalate high priority and/or unresolved issues to Level 2 support.
● Walk end-users through the problem-solving process.
● Interact with 3rd party support providers to diagnose and resolve problems.
● Follow up with end-users to ensure the issue has been resolved, provide feedback and see problems through to resolution.
● Manage/Create/Disable accounts in Active Directory and Office 365.
● Perform software updates and upgrades for customers
● Knowledge of Windows networking such as DHCP, DNS, subnets, gateways, etc.
● Ability to troubleshoot Windows desktop and office productivity applications such as Microsoft Windows 10, Windows 7, Microsoft Office 365 suite, enterprise client applications, printers and mobile devices.
● Experience installing and supporting client devices’ operating systems and standard applications.
● As need travel to client site locations for troubleshooting and repair.
● After-hours projects and work as needed
● Be a part of an on-call rotation.
● Any other duties as assigned
Other skills and abilities:

● Ability to multi-task – have a sense of urgency and maintain a positive customer facing attitude.
● Communicate well: verbal, written and presentation. Acceptable telephone etiquette.
● Understanding and familiarity with Microsoft desktop operating systems and productivity applications.
● The ability to work within a small, highly flexible team.
● The ability to adapt to rapidly changing requirements and techniques.
● Knowledge in: Windows Server, MS Office, Active Directory, SharePoint, VoIP Phones, SQL.
● Proficient at Windows Operating Systems (Windows 10), Office 365 suite (including Word, Excel, Outlook, & Teams), Mobile Devices, and other enterprise software.
● Ability to be a team player and work well with others.
● Neat and well groomed, as you will be eventually be meeting with customers on their premises.
● Must have a valid drivers’ license, up-to-date insurance and no major traffic violations (The use of your own car is occasionally required. Mileage will be reimbursed.)

Reliable & dependable: The applicant must be able to demonstrate and maintain regular & acceptable attendance along with the ability to be highly dependable within the role, at a level as is determined in the employer’s sole discretion.

VEHICLE/LICENSE: Must have daily use of a vehicle without prior notice. Must have a valid driver’s license and clean record, and must be willing to travel to various locations and with such frequency as the business need dictates.

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Ability to Commute:

Puyallup, WA 98373 (Required)

Ability to Relocate:

Puyallup, WA 98373: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in Sumner, WA

IT Service Desk Technician

Desktop Support Technician I

IT Help Desk Support

Help Desk Technician

IT Support Specialist

Technical Support Specialist I (Desktop Support)

IT Systems Engineer 2 - Service Desk

IT Service Desk Specialist – Level I – MADIGAN

Data Center Customer Operations Technician

IT Support Specialist

Technical Support Analyst I

IT Helpdesk Technician - Tier 2

Information Technology Manager

Tier 1 Technician (In-Office)

Technical Services Support Specialist

Systems Analyst (L2) - Hybrid

Council Meeting Operations and Office Support - Operations Assistant

Digital Support Manager

Remote Services Representative

IT Systems Engineer (On-Site - Washington/Oregon State)

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