Top 276 Information technology Jobs in Kannapolis, Nc

Network Operations Manager
Pacific Life —Charlotte, NC
- $152,370 - $186,230 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Technical Support Administrator
DNP Imagingcomm America Corporation —Concord, NC
- $18 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
Data Center Support Specialist I
Atrium Health —Charlotte, NC
- $25.30 - $37.95 an hour
- Full-time
- Computer science
- Computer Science
- No experience needed
- Paid parental leave
- Disability insurance
5d
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
7d
IT Support & Client Services Specialist
TechGuru Inc —Kannapolis, NC
- $60,000 - $75,000 a year
- Full-time
- Background check
- Hospitality
- Mid-level
Quick Apply
2d
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician II
Corning —Concord, NC
- $48,691 - $66,951 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Disability insurance
5d
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
TECHNOLOGY ASSISTANT
Rowan-Salisbury Schools —China Grove, NC
- $16.30 - $20.25 an hour
- Full-time
- School experience
- Classroom
- High school diploma or GED
IT OPERATIONS TECHNICIAN
Moore & Van Allen —Charlotte, NC
- Full-time
- Entry level
- Under 1 year
Quick Apply
13d
IT Systems Administrator I
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA —Huntersville, NC
- Weekends as needed
- Continuous improvement
- Experience equivalent to degree accepted
- Business
IT Specialist
Qureos Inc —Charlotte, NC
- $20 - $45 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
IT Field Technician
Darkhorse Tech —Charlotte, NC
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
Customer Support Specialist I
Momentus Technologies —Charlotte, NC
- On call
- Remote
- Microsoft Excel
- Microsoft Access
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Mid-level
- Windows
- In-person
Quick Apply
IT Site Support Analyst - Global Manufacturing
General Motors —Concord, NC
- Overtime
- Microsoft Excel
- 3 years
- Analysis skills
- Benefits from day one
Specialist IT I (Onsite - Charlotte, NC)
Signet Jewelers —Charlotte, NC
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Store discount
- Health insurance
13d
TECHNOLOGY SUPPORT TECHNICIAN I
Rowan-Salisbury Schools —Salisbury, NC
- $18.67 - $23.20 an hour
- Full-time
- Research
- High school diploma or GED
- Scripting
Aviation Help Desk Support Manager
City of Charlotte —Charlotte, NC
- $114,294.00 - $164,298.20 a year
- Online Application
- Background check
- Computer Science
- Mid-level

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information technology jobs near kannapolis, nc

Network Operations Manager

Pacific Life -
Charlotte, NC

Apply Now

Job Details

Full-time
$152,370 - $186,230 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Benefits from day one
Flexible schedule
Life insurance

Qualifications

Implementing network security protocols
Telecommunications network performance monitoring
Tooling
Cisco Nexus
Managing IT teams
Global team management
IT monitoring tools
Wireshark
Splunk
SolarWinds
Technical troubleshooting support
Network monitoring tools
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Network Operations Manager to join our team in Charlotte, NC. The Network Operations Manager is responsible for end-to-end operational delivery of enterprise network services, ensuring availability, stability, and performance across a global 24x7 infrastructure. This role provides strategic and operational leadership over Network Operations (NOC), including oversight of regional delivery teams, managed service providers, and service performance against agreed SLAs and KPIs.

As a Network Operations Manager you’ll move Pacific Life, and your career, forward by acting as the primary accountability point for service outcomes, governance, and continuous improvement of network operations. The successful candidate will have served in a similar role in a Fortune 500 environment and will have significant experience in managing and securing global networks. You will fill a new role that sits on a small team of people.

How you’ll help move us forward:

Service Delivery & Operations Management:

Own delivery of 24x7x365 network operations services across global infrastructure.
Ensure service performance aligns with SLA and KPI targets (availability, MTTR, change success rate, etc.).
Oversee incident, problem, and change management across all tiers (L1–L3).
Ensure consistent execution of ITIL-aligned ITSM processes.
Act as escalation authority for major (P1/P2) incidents and enterprise outages

Leadership & Soft Skills

Strong executive communication and stakeholder management
Ability to translate operational metrics into business impact
Decision-making under pressure during critical incidents
Operational rigor with emphasis on process discipline

Vendor & Managed Service Oversight:

Govern MSP delivery model, Ensure vendor compliance with staffing model (roles, coverage, redundancy), service quality and KPI targets
Lead vendor performance reviews, including weekly service reviews, monthly engagement reporting and Quarterly business reviews (QBRs)

Capacity, Performance & Continuous Improvement:

Oversee network capacity planning and performance optimization
Drive continuous improvement initiatives, including automation and tooling enhancement, monitoring and observability improvements
Runbook and documentation standardization

The experience you bring:

5+ years leading a network operations team in a global enterprise environment.
10+ years of experience in engineering, implementing, and supporting global networks
Candidate must have advanced technical skills and experience with the following L2 and L3 protocols and technologies such as IPSec, DMVPN, BGP, OSPF, EIGRP, VPC, QoS, 802.1x. Be familiar with Cisco IOS-XE and NXOS.
Candidate must be familiar with various platforms – Aruba, F5, Riverbed, Cisco (Catalyst, ISR, ASR, Nexus), Splunk and SolarWinds. Knowledge of Cisco ACI and Aruba ClearPass is a plus.
Must understand open-source tools to assist in monitoring, troubleshooting and performance analysis (e.g Wireshark and alike).
Must have excellent communication and problem-solving skills, attention to detail, ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences
One or more of the following certifications: Cisco CCNP, Cisco CCIE is preferred
Flexible schedule, including the ability to work nights and weekends
Experience leading outsourced and remote teams
B.S/MS in Engineering and/or Computer Science or equivalent experience

What makes you stand out:

CCIE Certification

You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

#LI-TM1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$152,370.00 - $186,230.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Apply Now

Refine Your Search

information technology jobs in kannapolis, nc

Network Operations Manager

Technical Support Administrator

Data Center Support Specialist I

IT Desktop Support

IT Support & Client Services Specialist

IT Help Desk Administrator

IT Support Technician II

Junior Service Support Analyst

TECHNOLOGY ASSISTANT

IT OPERATIONS TECHNICIAN

IT Systems Administrator I

IT Specialist

Service Desk Analyst

IT Field Technician

Customer Support Specialist I

IT Service Desk Agent

IT Site Support Analyst - Global Manufacturing

Specialist IT I (Onsite - Charlotte, NC)

TECHNOLOGY SUPPORT TECHNICIAN I

Aviation Help Desk Support Manager

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