Top 265 Information technology Jobs in Stamford, Ct

Service Operations Manager
Nerds That Care —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Profit sharing
- Health savings account
Quick Apply
9d
Systems Engineer
BMB Solutions —Westchester County, NY
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Systems Engineer
BMB Solutions —Hauppauge, NY
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Desktop Support Technician
Family Services of Westchester —Tarrytown, NY
- $26.65 - $28.21 an hour
- Online Application
- Background check
- Azure
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Windows Helpdesk Support
Xperteks —Wilton, CT
- Full-time
- Google Workspace
- Mid-level
- Windows
Quick Apply
8d
Help Desk Support Technician, Tier II (Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Deskside Technician
AXA Pro —Stamford, CT
- $30 an hour
- Contract
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
7d
Help Desk Technician
Innovative Network Solution Corp —Stamford, CT
- $25 - $30 an hour
- Full-time
- Mid-level
- Analysis skills
- In-person
- Health insurance
- Dental insurance
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Desktop Engineer
Align Communications —Pemberwick, CT
- $70,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Computer networking
Quick Apply
8d
Desktop Support Analyst
Cognizant —Stamford, CT
- $65,000 - $75,000 a year
- Weekends as needed
- Azure
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Senior Desktop Support Analyst
Cognizant —Stamford, CT
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
Technology Support Specialist (Temporary)
A+E Networks —Stamford, CT
- $40 an hour
- Full-time
- Mid-level
- Office
- Windows
Customer Service Engineer
Innovative Network Solution Corp —Stamford, CT
- $50,000 - $75,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
IT Support Associate
CMIT Solutions of Hartford & Stamford —Stamford, CT
- $18 - $30 an hour
- Part-time
- Hybrid work
- Research
- Windows
- Entry level
- Work from home
- Flexible schedule
Quick Apply
Systems Engineer - Dedicated (NYC/Stamford)
Atlas Technica —Stamford, CT
- $70,000 - $90,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
6d
Technician, Site Services
ABACUS —Greenwich, CT
- $85,000 - $95,000 a year
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
12d
IT Support Technician
Rye Country Day School —Rye, NY
- $60,000 - $70,000 a year
- Full-time
- School experience
- Computer science
- Computer Science
Quick Apply
Deskside Support Technician
Kyndryl —Norwalk, CT
- $38,400 - $78,120 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
IT Desktop Support Specialist
University of Bridgeport —Bridgeport, CT
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Systems Analyst
Meriplex —Greenwich, CT
- Azure
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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information technology jobs near stamford, ct

Service Operations Manager

Nerds That Care -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
9 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

ConnectWise
Customer communication
Team leadership
Endpoint Detection and Response (EDR)
Supervising experience
Bachelor's degree
Leadership

Full Job Description

About Nerds that Care
Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We’re not a body shop — we’re a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients.

Job Summary
Nerds That Care is seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities:

Lead and manage the daily operations of the Service Operations Team
Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
Ensure team adherence to SLAs, operational standards, and service delivery expectations
Monitor ticket quality, documentation accuracy, and overall service performance
Manage team scheduling and resource allocation to maintain appropriate support coverage
Review client concerns and coordinate timely resolutions with internal departments
Coach, mentor, and develop Service Operations Team members
Conduct performance reviews, provide ongoing feedback, and support employee development
Monitor team KPIs, productivity, and service metrics
Foster accountability, collaboration, and continuous improvement across the team
Identify opportunities to improve workflows, processes, and operational efficiency
Assist in implementing and managing MSP operational tools and platforms
Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
Recommend new tools, automation opportunities, and operational improvements to leadership
Serve as a point of contact for service-related client escalations and operational concerns
Collaborate with leadership on operational planning and service strategy
Maintain strong communication with technical teams, vendors, leadership, and clients
Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
5+ years in an MSP environment
2+ years of leadership or supervisory experience
Experience coaching and developing employees
Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
Understanding of SLAs, KPIs, reporting, and quality assurance processes
Experience coordinating client onboarding and offboarding processes
Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred
Prior MSP team management experience preferred
Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off, Sick time & Holidays
Retirement Savings Options (401k)
Annual Bonuses and Profit Sharing

Join us at Nerds That Care to lead innovative service operations that make a real difference! We’re committed to empowering our team members through growth opportunities, collaborative culture, and a shared passion for technology excellence.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

MSP: 2 years (Required)
Leadership: 1 year (Required)
HaloPSA: 1 year (Preferred)
MSP management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in stamford, ct

Service Operations Manager

Systems Engineer

Systems Engineer

Desktop Support Technician

Windows Helpdesk Support

Help Desk Support Technician, Tier II (Stamford, CT)

Deskside Technician

Help Desk Technician

Desktop Engineer

Desktop Support Analyst

Senior Desktop Support Analyst

Technology Support Specialist (Temporary)

Customer Service Engineer

IT Support Associate

Systems Engineer - Dedicated (NYC/Stamford)

Technician, Site Services

IT Support Technician

Deskside Support Technician

IT Desktop Support Specialist

Systems Analyst

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