Top 75940 Infrastructure Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Project Manager, Heavy Civil Infrastructure
Onyx Corporation —Acton, MA
- Full-time
- OSHA
- Construction site
- 5 years
- Disability insurance
- Health insurance
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BSF —Jacksonville, FL
- Full-time
- Office
- In-person
- Senior level
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Machine Learning Engineer (Agent & Inference) - (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $130,000 a year
- Full-time
- Azure
- Computer Science
- 3 years
- Health insurance
- Dental insurance
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Machine Learning Research Scientist — Game Systems & Player Modeling (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- Computer Science
- Office
- AWS
- Health insurance
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Senior Network Engineer (firewall experience required)
Heico —Hollywood, FL
- $90,000 - $135,000 a year
- Full-time
- Computer Science
- Customer service
- 5 years
- Health savings account
- Health insurance
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Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
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Solutions Architect
RWD Consulting, LLC —Bethesda, MD
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Computer Science
- System design
- Health insurance
- Dental insurance
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11d
Senior IT Project Engineer and Team Lead
ArcLight Information Technology —Newton, MA
- $120,000 - $150,000 a year
- Full-time
- Background check
- Azure
- HIPAA
- Health insurance
- Dental insurance
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Data Analyst — Game Analytics (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $85,000 a year
- Full-time
- Computer Science
- Office
- 3 years
- Health insurance
- Dental insurance
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Customer Engineer
W-NeWeb Corporation (WNC) —Branchburg, NJ
- $70,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
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Design Technician (utility infrastructure) Exp. required
TELICS —Princeton, WV
- Full-time
- Background check
- AutoCAD
- CAD
- Health insurance
- Dental insurance
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Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math
Azure DevOps-CI/CD pipeline Engineer (US Citizen/Public Trust Clearance/Hybrid work required)
IvoryCloud —Rockville, MD
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
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Sr. Laravel Developer
Twin River —Pontiac, MI
- $50,000 - $90,000 a year
- Full-time
- Azure
- 5 years
- System design
- Paid time off
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GIS Developer (2014)
OSMOSE UTILITIES SERVICES INC —Atlanta, GA
- From $90,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health savings account
- Disability insurance
Commercial Launch & Deployment Manager
Mill —San Bruno, CA
- $160,000 - $200,000 a year
- Computer literacy
- Residential
- 3 years
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OSP/ Campus Construction QC Inspector - Digital Infrastructure
AuditCo Americas, Inc. —Fredericksburg, VA
- $25 - $35 an hour
- Full-time
- Background check
- OSHA
- Construction site
- Health insurance
- Dental insurance
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Senior Project Manager, High- Voltage Transmission Infrastructure
Civil Design and Engineering Inc —Phoenix, AZ
- $75 - $80 an hour
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health savings account
- Paid holidays
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Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

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Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

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