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Corporate Trainer

Direct Travel -
Remote

Apply Now

Job Details

3 days ago

Qualifications

Presentations for conferences or internal meetings
User training (technical support)
Online learning curriculum development
Corporate training program coordination
Instructor-led training (training delivery method)
Online training platform teaching experience
E-learning platforms
Travel industry
International corporation experience
Video conferences (communication methods)
Remote training
Cross-functional communication

Full Job Description

Position Overview
The Corporate Trainer designs and delivers training programs that support global travel operations, advisor readiness, and platform adoption. Reporting to the Manager of Training, this role equips advisors across North America, regional hubs, the World Service Center (WSC), ATPI, and global partner teams with the knowledge, skills, and tools needed to deliver efficient, consistent, and client-focused service.

Responsibilities extend beyond onboarding and include facilitating instructor-led and digital training, developing learning materials and videos, supporting platform and tool adoption, troubleshooting advisor issues, and preparing teams for new workflows, technologies, and product releases. The role also supports operational transitions into the WSC and adoption of AI-assisted and third-party solutions.

This position requires a professional and engaging virtual presence, including active on-camera participation during training and meetings. Strong communication, facilitation, and presentation skills are essential to effectively engage audiences, build trust and credibility, foster collaboration, and support learning and adoption across global teams.

Key Responsibilities

1. Onboarding, Curriculum, and Learning Delivery

Deliver onboarding programs for new hires and transitioning workstreams across global operations
Manage the end-to-end onboarding experience, including scheduling, delivery, progress tracking, and operational handoff
Develop and maintain instructor-led training, e-learning modules, videos, job aids, assessments, and onboarding materials
Facilitate instructor-led, virtual, and self-paced learning programs across GDS systems, workflows, tools, and operational processes
Support training for new tools, functionality, platform enhancements, and product releases
Maintain training calendars and scheduling visibility across teams

2. Operational Efficiency and Advisor Enablement

Deliver training that improves operational efficiency, service quality, and advisor performance
Train advisors on GDS systems, ARC/BSP requirements, ticketing, workflows, AI tools, and soft skills
Reinforce operational goals through coaching and hands-on support
Facilitate instructor-led, virtual, and self-paced learning programs
Support GDS conversions, refresher training, and return-to-work enablement
Provide ongoing advisor support through chat, email, and ticket support tool
Drive adoption of operational tools, process improvements, and AI-assisted solutions

3. Partnership with Global Operations and the World Service Center

Partner with WSC leadership to support phased work transitions and operational readiness
Support regional and country-specific training initiatives through global collaboration and operational stand-ups
Adapt training content for multi-country partner networks while maintaining consistency and scalability
Support training aligned to the broader global operating model and evolving business needs.

4. AI, Automation, and Platform Readiness

Train frontline teams on new tools, automation workflows, and operational process changes
Demonstrate workflow automation, email deflection strategies, and AI-assisted solutions
Measure learner readiness and adoption through assessments, exercises, and participant feedback
Support rollout, adoption, and ongoing education for Avenir products, enhancements, and future platform functionality.

5. GDS Training and Conversion Support

Support training across Amadeus, Sabre, and Apollo during transition periods
Build and maintain proficiency in Amadeus and Sabre to support future-state training initiatives
Assist with internal delivery of GDS conversion training as ownership transitions from external vendors.

6. Measurement, Reporting, and Continuous Improvement

Monitor training effectiveness and operational impact through reporting and performance analysis
Conduct post-training evaluations and provide actionable insights to leadership
Continuously improve training content, delivery methods, and learning experiences based on feedback, trends, and business priorities
Track learner progress, completion rates, readiness, and overall program effectiveness

7. Communication, Facilitation, and Virtual Presence

Maintain a strong, professional virtual presence in all training, meetings, and cross-functional sessions, including consistent on-camera engagement when delivering instruction or facilitating discussions
Effectively facilitate virtual and instructor-led sessions, adapting communication style to diverse global audiences and learning needs
Communicate complex concepts clearly and concisely, ensuring understanding and alignment cross teams and stakeholders
Build trust, credibility, and strong working relationships across global teams through consistent, transparent, and engaging communication
Foster active learner engagement and participation in both virtual and instructor-led environments

Basic Qualifications

Bachelor's degree or three to five years of experience in travel operations, training, workforce enablement, or related field
Demonstrated expertise in corporate travel operations, GDS platforms, and international ticketing.
Experience designing scalable training programs for multi-region or global teams.
Strong communication and facilitation skills, with the ability to translate complex information into practical learning.
A global mindset and the ability to work effectively across time zones and cultures.
Experience supporting advisor training and operational support models.
Experience working with multiple GDS platforms, with Amadeus and Sabre preferred.
Experience developing e-learning or other scalable training content.

Preferred Skills and Attributes

Experience working with global service centers or offshoring models.
Exposure to AI, automation, and digital travel platforms.
Familiarity with n8n, Agent Assist, or comparable automation tools.
Ability to succeed in a fast-paced, transformation-focused environment.
Experience supporting system rollouts, implementations, or product launches.
Familiarity with Freshdesk or similar ticketing platforms.
Bilingual capability is preferred; French language skills are a plus for supporting Quebec-based needs.

Success Measures (First 12 to 18 Months)

Global training framework established and aligned to COO priorities
WSC onboarding readiness achieved and phased migration supported
Improved advisor productivity, quality, and consistency
Training embedded in global stand-ups and operational readiness efforts
Strong adoption of AI-assisted tools, digital workflows, and Avenir enhancements
Effective advisor issue resolution and operational continuity support
Successful internal delivery of GDS conversion training

Additional Requirements

Ability and willingness to travel up to 10% to 20%, as needed.

This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications, and may be updated as business needs evolve.

Apply Now

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