Job Title: IT Apprentice
Location: Stockton, CA
Job Type: Full-Time, Hourly (Non-Exempt)
Pay Range: $20.00 – $25.00 per hour (DOE)
Reports To: IT Manager
Position Summary
The IT Support Apprentice is an entry-level position designed to develop foundational technical support skills through structured training, hands-on experience, and mentorship. This role provides first-level support for hardware, software, mobile devices, network connectivity, printers, communication systems, and user account administration.
The apprentice works under the direction of the IT Manager while learning company systems, IT processes, and industry best practices. Emphasis is placed on developing troubleshooting skills, customer service, technical documentation, asset management, and information security awareness.
Success in this role is defined by consistent improvement in technical knowledge, problem-solving abilities, customer service, and the ability to independently resolve routine support issues. This position serves as a developmental pathway into higher-level IT Support or Systems Administration roles.
What We Offer
· Competitive hourly pay with overtime eligibility in accordance with California law
· Structured technical training and development opportunities
· Exposure to enterprise technologies and business systems
· Career advancement opportunities within the IT department
· Medical, dental, and vision insurance
· 401(k) with company match
· Paid vacation, California-compliant sick leave, and company holidays
· Supportive team environment focused on learning and growth
Key Responsibilities
Technical Support
· Provide first-level technical support for employees in person, by phone, remotely, and through ticketing systems
· Assist with installation, configuration, maintenance, and troubleshooting of desktop computers, laptops, printers, mobile devices, desk phones, and related hardware
· Troubleshoot software, operating system, and application issues
· Verify functionality of hardware and software components following installation and maintenance activities
· Escalate complex issues to the IT Manager as appropriate
User Administration & Onboarding
· Assist with new hire technology setup, including workstation preparation, account creation, equipment deployment, and user orientation
· Assist with employee offboarding activities and access removal as directed
· Support user account management activities within Microsoft Active Directory and Microsoft 365 environments
· Assist with assigning licenses, permissions, groups, and user profiles under supervision
Infrastructure & Systems Support
· Assist with basic network troubleshooting and connectivity issues
· Support printer deployment, maintenance, and troubleshooting activities
· Assist with administration and support of phone systems, mobile device management platforms, and remote support tools
· Support routine maintenance and monitoring activities for company systems and technology assets
Documentation & Asset Management
· Maintain accurate inventory records of computers, mobile devices, network equipment, printers, and other IT assets
· Document technical procedures, troubleshooting steps, and standard operating procedures
· Update documentation as technology and processes evolve
· Track equipment assignments and lifecycle status
Learning & Development
· Complete assigned training related to Microsoft 365, Active Directory, networking, hardware support, cybersecurity awareness, communication systems, and company-specific technologies
· Develop proficiency with remote support tools, asset management systems, deployment software, and collaboration platforms
· Demonstrate initiative in learning technical concepts and applying newly acquired knowledge
Team Support
· Assist the IT Manager with assigned projects and operational tasks
· Provide excellent customer service to internal users
· Collaborate effectively with employees, vendors, and department leaders
· Perform additional duties as assigned
Qualifications
· High school diploma or equivalent required
· Associate degree, vocational training, or coursework in Information Technology, Computer Science, or related field preferred
· Bachelor's degree in Computer Science, Information Systems, or related field preferred
· Previous customer service or technical support experience preferred but not required
· Valid driver's license and acceptable driving record preferred
Required Skills & Competencies
Technical Aptitude
· Basic understanding of computer hardware, software, and operating systems
· Interest in learning networking, Microsoft 365, Active Directory, and enterprise technologies
· Ability to follow technical procedures and troubleshooting processes
Learning Agility
· Demonstrates curiosity and willingness to learn new technologies
· Accepts feedback and applies coaching effectively
· Retains and applies technical knowledge through hands-on experience
Customer Service
· Strong interpersonal and customer service skills
· Ability to communicate technical information clearly to non-technical users
· Professional and positive approach when assisting employees
Organization & Attention to Detail
· Maintains accurate records and documentation
· Demonstrates strong organizational skills and task follow-through
· Able to manage multiple support requests simultaneously
Communication
· Excellent written and verbal communication skills
· Comfortable communicating with employees, managers, vendors, and external support providers
· Bilingual English/Spanish is a plus
Technology Skills
· Familiarity with Microsoft Windows and Microsoft Office applications
· Basic knowledge of Microsoft 365 preferred
· CompTIA A+, Network+, or equivalent knowledge preferred
Physical Requirements
· Ability to sit, stand, walk, bend, and reach throughout the workday
· Ability to use computers, keyboards, telephones, and other office equipment for extended periods
· Ability to lift and carry up to 25 pounds
· Ability to travel between company locations as needed, up to 10% of the time
Work Environment
This position primarily operates in a professional office environment but may require work in warehouse, shop, or outdoor environments while supporting company technology assets. Employees may occasionally be exposed to varying temperatures, dust, uneven surfaces, and weather conditions.
Success Indicators
Technical Development
· Demonstrates continuous improvement in troubleshooting and technical support capabilities
· Learns company systems and technology platforms effectively
· Resolves routine support requests with increasing independence
Work Quality
· Completes assigned tasks accurately and efficiently
· Maintains accurate documentation and asset records
· Follows established IT procedures and standards
Customer Service
· Provides timely and professional support to employees
· Maintains positive working relationships with internal customers
· Demonstrates responsiveness and accountability
Reliability & Professionalism
· Maintains reliable attendance and punctuality
· Demonstrates ownership of assigned responsibilities
· Contributes positively to team objectives and workplace culture
Compensation & Compliance
· Pay Range: $20.00 – $25.00/hour (DOE, location-based)
· Overtime: Paid in accordance with California law (non-exempt position)
In accordance with California law, the pay range for this position is listed above. Compensation is based on experience, skills, and internal equity.
About Bobcat Central, Inc.
Bobcat Central, Inc. has been family owned and operated since 1976, serving as a trusted compact equipment dealer across California’s agricultural center and the Sierras. With locations in Stockton, Fresno, Merced, Sacramento, and Reno, we offer parts, service, rental, and sales of Bobcat® equipment, attachments, and Towmaster® trailers. Our commitment to quality, quick response, and competitive pricing has made us a leader in supporting industries such as construction, agriculture, landscaping, home services, and ground maintenance.
Founded by the Franzia family, our legacy is built on innovation, customer satisfaction, and community involvement. We pride ourselves on delivering the best loaders, excavators, compact tractors, utility vehicles, telehandlers, and attachments on the market, backed by a team that values integrity and excellence.
Bobcat Central Inc. is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
Work Location: In Person
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Stockton, CA 95205 (Preferred)
Ability to Relocate:
- Stockton, CA 95205: Relocate before starting work (Required)
Work Location: In person
