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College Aide- Help Desk Technician

DEPT OF YOUTH & COMM DEV SRVS -
New York, NY

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Job Details

Part-time
$19.14 - $24.08 an hour

Benefits

Work from home
Loan forgiveness

Qualifications

Computer science
Computer Science
Management Information Systems
Laptop (troubleshooting support)
Event audio equipment operation
Peripheral setup
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Computer Engineering
Event audio-visual coordination
Software development experience
ServiceNow
Electrical Engineering
Desktop administration
Peripheral hardware support
Entry level
Ticketing system technical support
Information Technology

Full Job Description

College Aide- Help Desk Technician

DEPT OF YOUTH & COMM DEV SRVS

Posted on

05/26/2026

Part-time

Location

NYC-ALL BOROS

No exam required

Department

IT - Operations

Salary range: $19.14 – $24.08

Save

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities :

Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.

Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.

Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.

Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Minimum Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

College Majors: Computer Science, Computer Technology, Computer Engineering, Computer Hardware/Software Support, Electrical Engineering, Information Technology. Experience with Microsoft Applications and Programming, Customer Service experience

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

767418

Posted until

07/25/2026

Title code

1020B

Civil service title

COLLEGE AIDE - ASSIGNMENT LEVE

Title classification

Non-Competitive-5

Business title

College Aide- Help Desk Technician

Experience level: Student

Job level

Number of positions

Work location

2 Lafayette St., N.Y.

Category: Technology, Data & Innovation

College Aide- Help Desk Technician

Apply Now

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