Top 147 It director Jobs in Eagan, Mn

Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Director of AI/ML Engineering - Hybrid in Eden Prairie, MN
UnitedHealth Group —Eden Prairie, MN
- $176,700 - $302,900 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Pass drug screening
10d
IT Director
HM Cragg —Eden Prairie, MN
- $160,000 - $190,000 a year
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
Quick Apply
IT Director
JonnyPops —Plymouth, MN
- $145,000 - $175,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health savings account
- AD&D insurance
Dir IT Infrastructure &Support
Rise Baking Company, LLC —Minneapolis, MN
- $170,089 - $190,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
- 401(k)
VP, Ecommerce
Grüns —Minneapolis, MN
- $225,000 - $250,000 a year
- Remote
- Management
- 11+ years
- Senior level
- Paid time off
Quick Apply
Director, Fleet and Systems
Metropolitan Council —Saint Paul, MN
- $134,971.20 - $219,128.00 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Commuter assistance
- Dental insurance
Director, IT Portfolio & PMO
Graco —Minneapolis, MN
- $125,500 - $219,600 a year
- Full-time
- Oracle
- Salesforce
- Office
- Employee stock purchase plan
- Health insurance
Associate Director Operations - Hybrid
UnitedHealthcare —Minnetonka, MN
- $112,700 - $193,200 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Presentation skills
1d
Senior Director of Technology, Construction
Ryan Companies US Inc —Minneapolis, MN
- $161,900 - $210,000 a year
- Full-time
- US work authorization
- Contracts
- Senior level
- Health savings account
- Disability insurance
Quick Apply
2d
VP Engineering, Utilization Management and Care Management
Optum —Eden Prairie, MN
- $200,400 - $343,500 a year
- Full-time
- Hybrid work
- Pass drug screening
- 11+ years
- Office
10d
Contact Center Transformation - Director
PRICE WATERHOUSE COOPERS —Minneapolis, MN
- $155,000 - $410,000 a year
- Analysis skills
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Senior Director of AI Transformation
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $175,900 - $307,700 a year
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Engineering - AI Security(Remote Or Hybrid)
Target —Brooklyn Park, MN
- $168,000 - $303,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid holidays
- Disability insurance
Director-Technology Delivery and Operations
Ameriprise Financial —Minneapolis, MN
- $131,100 - $180,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Dental insurance
- 401(k)
IT Transformation Director
Allianz —Minneapolis, MN
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Office
- Paid parental leave
- Paid holidays
Sr. Director, Business Applications
Coffee & Bagel Brands —Brooklyn Center, MN
- $133,237 - $222,061 a year
- Hospitality
- Computer Science
- Bachelor of Science
2d
Director, IT Strategy, Innovation, & Delivery Management
Datasite —Minneapolis, MN
- $141,700 - $247,700 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Senior Director, Global CargillNow Experience Leader
Cargill —Wayzata, MN
- $240,000 - $280,000 a year
- Office
- 8 years
- Product management
- Health insurance
8d
Sr. Director, Digital Leader – Consumer Business Group (CBG)
3M —Maplewood, MN
- $250,253 - $305,864 a year
- Full-time
- Computer science
- Computer Science
- DevOps
- Health savings account
- Disability insurance

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Director of Technical Services

AVSi
Minneapolis, MN

Quick Apply

Job Details

Full-time
$85,000 - $115,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Retirement plan

Qualifications

Hospitality
Managing technical support teams
Customer communication
Teamwork
Managing teams in a customer support role
Service scheduling
Staff scheduling
Team scheduling
Technology management experience
Customer support ticket management
Leading team collaboration initiatives
Workforce management
Process management
Ticketing system technical support
Senior leadership

Full Job Description

Director of Technical Services

Reports to: President Direct Reports: 1) Senior Regional Service Manager, (1) AV Technical Support Specialist, (1) IT/AV Technical Support SpecialistLocation: Plymouth, MN

Role Summary

The Director of Technical Services is the senior technical and operational leader responsible for ensuring AVSi delivers fast, consistent, and high‑quality support across all AV, IT‑adjacent, and DirecTV service environments. Both internal and External. This role oversees the entire Technical Services team supporting our customers and internal systems.

This is a working‑manager role: actively engaged in daily technical escalations, troubleshooting guidance, workflow design, scheduling oversight, and resource allocation — while owning the systems, processes, and standards that power AVSi’s national technical service engine.

The role requires close collaboration with the CTO, Engineering, Project Management, Purchasing, and Field Teams, ensuring technical alignment and operational consistency across AVSi’s service organization.

Core ResponsibilitiesLevel 2 Technical Support Leadership

· Level 2 Support Oversight — Lead and develop the Level 2 Technical Support team responsible for advanced troubleshooting, remote diagnostics, system triage, and technical escalation resolution. This includes internal system and device support.

· Technical Escalation Ownership — Serve as the senior technical escalation point for complex AV, IT‑adjacent, and DirecTV issues.

· Troubleshooting Standards — Build, maintain, oversee diagnostic workflows, knowledge bases, and technical SOPs used across Level 1, Level 2, RSMs, and subcontractors.

· Cross‑Team Enablement — Ensure Level 2 provides structured guidance to internal technicians, subcontractors, and RSMs.

Level 1 Support & DirecTV Oversight

· Level 1 Support Coverage — Provide first‑line support coverage as needed, ensuring rapid triage and clear documentation.

· DirecTV Service Management — Coordinate DirecTV technicians and subcontractors, ensuring consistent troubleshooting and adherence to AVSi standards.

Technical Operations Leadership

· Hands‑On Involvement — Participate directly in ticket triage, scheduling, customer communication, and technical resource coordination.

· National Technical Service Leadership — Drive SLA compliance, response time performance, and consistent technical experience across all markets.

· Direct Team Management — Manage and develop RSMs, Service Administrator, and Level 2 team; provide coaching, structure, and accountability.

Workflow, Systems & Process Ownership

· Workflow & Process Design — Build, document, and maintain technical service workflows, SOPs, and best practices.

· Ticketing & Systems Oversight — Ensure accurate data, system adoption, and workflow consistency across service platforms.

· Resource Coordination — Oversee scheduling, dispatching, and resource allocation across internal techs and subcontractors.

Subcontractor Network Management

· Vendor Vetting & Onboarding — Lead technical onboarding, compliance checks, and performance monitoring.

· Technical Standards Enforcement — Ensure subcontractors follow AVSi’s diagnostic, documentation, and communication standards.

Performance Metrics & Reporting

· Track KPIs including SLA compliance, response times, Level 2 resolution rates, repeat visits, subcontractor performance, and customer satisfaction.

Training & Technical Enablement

· Develop technical training materials, onboarding guides, and operational playbooks for Level 2, RSMs, internal techs, and subcontractors.

Cross‑Functional Collaboration

· Work closely with Engineering, Purchasing, Project Management, and Accounting through influence without authority, ensuring technical alignment and smooth service delivery.

National Program Support

· Support large hospitality chains and national accounts with consistent technical service delivery, reporting, and communication standards.

On‑Call Rotation

Participates in AVSi’s scheduled on‑call rotation. Frequency varies by staffing levels and is typically once every 3 weeks for this role. On‑call includes Level 1 triage, Level 2 escalation management, and DirecTV support oversight.

Key Competencies

· Operational Excellence — Ability to design and scale technical service workflows across distributed teams.

· Technical Leadership — Deep understanding of AV systems, IT‑adjacent environments, hospitality technology, and field service operations.

· People Leadership — Skilled at developing Level 2 technicians, RSMs, and support staff.

· Influence Without Authority — Guide cross‑functional teams and subcontractors through standards and systems.

· Data‑Driven Decision Making — Use metrics to drive technical improvements.

· Customer Experience Leadership — Ensure every technical interaction reflects AVSi’s standards.

· Crisis & Escalation Management — Calm, structured approach to resolving high‑impact technical issues.

Required Experience

· 7–10+ years in technical service operations, field service management, or technical support leadership.

· Experience managing Level 2 or advanced technical support teams.

· Background in workflow design, scheduling systems, and service ticketing platforms.

· Proven ability to lead direct reports and influence cross‑functional teams.

· Experience with national or multi‑state service delivery models.

Preferred Experience

· AV, IT, low‑voltage, or hospitality technology background.

· Experience building technical SOPs, training programs, or operational playbooks.

· Familiarity with subcontractor onboarding, compliance, and performance management.

· Experience supporting national accounts or large hospitality brands.

Why This Role Matters

The Director of Technical Services ensures every AVSi customer receives fast, reliable, and technically accurate support — regardless of location or complexity. This role is the backbone of AVSi’s technical service promise, driving consistency, efficiency, and excellence across thousands of service interactions.

Core Values

· Teamwork

· Integrity

· People First

· Pride in Craftsmanship

· Support that Delivers

Ideal Candidate

10+ years of progressive leadership experience in IT Services, Technical Support, Managed Services, Field Service, or Technical Operations.
Proven experience leading a technical service organization, including Service Desk, Level 2/Level 3 Support, Field Services, or Managed Services teams.
Strong technical background in IT infrastructure, networking, servers, cloud technologies, Microsoft environments, or enterprise technology.
Experience managing customer-facing technical support organizations with responsibility for service delivery, SLAs, customer satisfaction, and operational performance.
Demonstrated success building and improving service processes, workflows, standard operating procedures (SOPs), and knowledge management.
Experience leading geographically dispersed technical teams and coordinating field technicians and third-party service providers.
Strong understanding of IT Service Management (ITSM) principles and service platforms.
Experience developing KPIs, dashboards, and operational metrics to improve team performance and customer experience.
Proven ability to coach, mentor, and develop technical managers, engineers, and support personnel.
Strong project management and organizational skills with the ability to prioritize multiple initiatives in a fast-paced environment.
Excellent communication and executive-level customer relationship skills.
Experience collaborating cross-functionally with Engineering, Sales, Project Management, Operations, and Executive Leadership.
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.

Pay: $85,000.00 - $115,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

it director jobs in eagan, mn

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