Top 162931 It expert Jobs

Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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IT Security Administrator
Bitwarden —Remote
- $115,000 - $145,000 a year
- Remote
- HIPAA
- Mid-level
- Communication skills
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Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
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8d
Desktop Support/Help Desk
perfecta —Denver, CO
- Mid-level
- Windows
- Communication skills
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IT Specialist
Virtuas —Houston, TX
- Hybrid work
- Computer skills
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
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IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
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Customer Care Center Analyst Level I
PassTime —Remote
- $21.50 - $23.00 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Cybersecurity Analyst
PurpleBox, Inc. —Atlanta, GA
- Part-time
- Computer Science
- English
- Mid-level
Quick Apply
IT Help Desk Support
MV Transportation —Kent, WA
- $37.80 - $40.95 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health savings account
- AD&D insurance
Help Desk Technician
NEOVERA LLC —San Francisco, CA
- $110,000 - $120,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Lead Technician / Field Engineer - Electronic Security
Elect Technologies, LLC —Memphis, TN
- $60,000 - $100,000 a year
- Full-time
- 5 years
- Driver's License
- Travel
- Fuel card
- Paid time off
Quick Apply
Licensed Veterinary Technician
Petco —Columbia, SC
- Full-time
- Mid-level
- Surgery
- Computer skills
- Health insurance
- 401(k)
Remote Audiologist
Hear.com US —California
- $100,000 - $120,000 a year
- Background check
- Mid-level
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
SIM Operations Engineer
Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
- Engineering
- Windows
- Disability insurance
- Health insurance
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement

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Help Desk Specialist

Concept Plus -
Remote

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Computer literacy

Full Job Description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course‑related needs across the WarU Learning Management System and its connected tools

What you'll do

Deliver responsive, high‑quality customer assistance in a fast‑paced setting that supports a broad population of learners, instructors, and staff
Handle incoming calls, emails, and help‑desk tickets from users seeking support
Follow up on outstanding issues to ensure timely and complete resolution
Enter accurate details of all interactions into a web‑based ticketing and tracking platform
Assist with account access issues, system navigation, course enrollment management, login problems, and general troubleshooting within WarU’s virtual training environment
Communicate with professionalism and empathy to de‑escalate difficult situations and guide users toward solutions
Organize workload effectively to meet established service and performance benchmarks

Qualifications

Strong written and verbal communication ability
Solid computer proficiency and comfort navigating technical issues
Experience in help‑desk, customer service, call center, or similar support environments; email support experience is beneficia
Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
Associate degree or higher
Prior customer service experience (minimum one year) is desirable
Familiarity with service management tools such as ServiceNow
Must meet eligibility requirements to obtain a Public Trust clearance

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

Quick Apply

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Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

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