Top 327 It helpdesk supervisor Jobs

IT Helpdesk Supervisor
CommuniCare+OLE —West Sacramento, CA
- $79,892.80 - $97,656.00 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- 403(b) matching
- Health savings account
Quick Apply
IT Applications & Development Supervisor
Liebherr USA Co. —Newport News, VA
- $83,000 - $117,000 a year
- Online Application
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
ERP/WMS Supervisor
Liebherr USA Co. —Newport News, VA
- $127,000 - $164,000 a year
- Online Application
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
System Support Specialist - Property Management
GRE Management —Seattle, WA
- From $90,000 a year
- Full-time
- Background check
- Microsoft Access
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
10d
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
IT Senior Associate Level 3 (Tempory to Permanent) - Office of Computing & Information Services
The City University of New York (CUNY) —Brooklyn, NY
- $125,932 a year
- Temporary
- 6 years
- English
- High school diploma or GED
- Health insurance
- Paid time off
IT Helpdesk
Interface Inc —Scottsdale, AZ
- $23 - $27 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
10d
Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
IT Help Desk Specialist
TransCore, LP —Houston, TX
- Full-time
- Computer Science
- Research
- Mid-level
Quick Apply
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
Helpdesk Supervisor
Internet Brands —El Segundo, CA
- Full-time
- 7 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply
Customer Service Specialist - IT Support Technician
Arizona State University —Tempe, AZ
- $20.00 - $22.40 an hour
- Overnight shift
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Relocation assistance
Helpdesk Analyst
McCorvey Sheet Metal —Houston, TX
- Extended hours
- Inventory management
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Paid holidays
Quick Apply
IT Technical Support Supervisor
Rhoads Industries, Inc. —Philadelphia, PA
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply
IT Support & Help Desk Supervisor (PCN 350)
JEWISH FAMILY SERVICE OF LOS ANGELES —Los Angeles, CA
- $75,000 - $80,000 a year
- Full-time
- Google Workspace
- Clean driving record
- Microsoft Outlook
Quick Apply
12d
Helpdesk Supervisor
Tech Guardian —Lake Elsinore, CA
- $70,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
12d
IT Support Supervisor
Harvest Midstream Company —Houston, TX
- Full-time
- 6 years
- Microsoft Outlook
- Computer Science
- Health insurance
- 401(k)
1d

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IT Helpdesk Supervisor

CommuniCare+OLE -
West Sacramento, CA

Quick Apply

Job Details

Full-time
$79,892.80 - $97,656.00 a year

Benefits

403(b) matching
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
403(b)

Qualifications

Managing technical support teams
Staff supervision
Network troubleshooting
Managing teams in a customer support role
Customer support ticket management
Desktop applications
Productivity software
IT department experience

Full Job Description

POSITION TITLE:

IT Helpdesk Supervisor

DEPARTMENT:

REPORTS TO TITLE:

Director of IT

DLSE/FLSA STATUS: ()

____Exempt/Salaried position

____Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

LOCATION: Napa, Fairfield or West Sacramento

SCHEDULE: Full Time; 40.hrs/week

PAY RANGE: $79,892.80 to $97,656.00 annually

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options

JOB SUMMARY/OVERVIEW: Under the supervision of the IT Director, the IT Helpdesk Supervisor oversees the daily operations of the IT Helpdesk, ensuring timely and effective technical support for all internal and external users across all sites. This role provides advanced technical expertise, supervises Helpdesk Technicians, manages support workflows, and ensures high-quality customer service. The position also supports systems administration, asset management, and coordination with vendors and internal departments.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience and/or specialized training.

Experience/Lived Experience:

5 or more years of IT support experience, including at least 2 years in a supervisory or lead role. Experience in healthcare IT strongly preferred.

Special Skills/Training:

Strong technical troubleshooting skills; experience managing helpdesk operations; familiarity with network administration, Microsoft Office 365, Windows Server environments, and ticketing systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Supervises Helpdesk Technicians, providing coaching, training, scheduling, and performance feedback.

Oversees daily helpdesk operations, ensuring timely response and resolution of support tickets.

Provides advanced troubleshooting for operating systems, applications, hardware, and network-related issues.

Leads the hiring process for Helpdesk Technicians, including interviewing, evaluating candidates, and making hiring recommendations.

Develops and delivers onboarding and ongoing training programs to ensure Helpdesk staff maintain strong technical skills, customer service standards, and familiarity with organizational systems.

Reviews and approves Helpdesk staff timecards, schedules, and attendance records to ensure accuracy and compliance with organizational policies.

Performs systems administration tasks including new user setup, email configuration, permissions management, and workstation deployment.

Maintains and improves helpdesk processes, documentation, and service-level standards.

Monitors ticketing system metrics, identifies trends, and recommends improvements to reduce recurring issues.

10.

Coordinates with IT Director on project planning, resource allocation, and escalation management.

11.

Supports implementation and maintenance of electronic health record (EHR) systems and related data systems.

12.

Maintains accurate asset inventory of computers, peripherals, and software licensing.

13.

Collaborates with external IT vendors and service providers as needed.

14.

Ensures adherence to security policies, patch management, and antivirus standards.

15.

Performs other duties as assigned.

Quick Apply

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