Top 29690 It process manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Manager
Mango Cannabis —Oklahoma City, OK
- $60,000 - $80,000 a year
- Weekends as needed
- Google Workspace
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Product Manager- Advanced Product Development
Amphenol Sine Systems —Clinton Township, MI
- Full-time
- PMP
- Data analysis skills
- English
- Health savings account
- Relocation assistance
Quick Apply
Commercial Launch & Deployment Manager
Mill —San Bruno, CA
- $160,000 - $200,000 a year
- Computer literacy
- Residential
- 3 years
Quick Apply
IT Manager
BRIGHTWATER SENIOR LIVING GROUP, LLC —Bend, OR
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Manager, IT Asset Repair & Configuration Center
Essintial Enterprise Solutions LLC —Camp Hill, PA
- $55,000 - $65,000 a year
- Full-time
- Oracle
- Mid-level
- Leadership
Quick Apply
IT Manager
Benshaw Inc. —Pittsburgh, PA
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Information Technology (IT) Manager
COMMUNITY EDUCATION NETWORK —Chicago, IL
- $57,500 - $73,158 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Senior Test Engineer and Program Manager
Sensor Concepts & Applications, Inc. —Washington, DC
- $120,000 - $135,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Relocation assistance
Quick Apply
Cyber Acquisition Program Manager
Astrion —El Segundo, CA
- From $150,000 a year
- Full-time
- Engineering
- 8 years
- Analysis skills
Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
10d
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply
Project Manager
GL Solutions —Kalispell, MT
- $6,667 - $8,302 a month
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
14d
OSP Telecom Project Manager
Open Country —Boise, ID
- From $90,000 a year
- Full-time
- Microsoft Excel
- Office
- AWS
Quick Apply
Operations Manager - VoIP Communications Company
Axxess Networks —Blue Bell, PA
- $85,000 - $100,000 a year
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Manager
PLUS CREDIT UNION —Las Vegas, NV
- From $60,000 a year
- Overtime
- Background check
- Spanish
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Estimator/Project Manager for a sign company
Led Sign Solutions —Salt Lake City, UT
- $61,536.41 - $74,108.36 a year
- Part-time
- Oracle
- Office
- Supervising experience
- Paid time off
Quick Apply
11d
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it process manager jobs

Technical Support Manager - HVAC Construction

IT Manager

Product Manager- Advanced Product Development

Commercial Launch & Deployment Manager

IT Manager

Manager, IT Asset Repair & Configuration Center

IT Manager

IT Manager of Service & Support

Information Technology (IT) Manager

Senior Test Engineer and Program Manager

Cyber Acquisition Program Manager

Business Systems & E-Commerce Manager

Network Engineer Manager (In-Office - Buffalo, NY)

Project Manager

OSP Telecom Project Manager

Operations Manager - VoIP Communications Company

Network Engineer Manager

IT Manager

Estimator/Project Manager for a sign company

Manager IT Infrastructure

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