Top 29903 It process manager Jobs

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Process and Implementation Manager

PowerChampions
South Carolina

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Client onboarding
Organization design
Project management experience in technology
Team leadership
Workflow management (operations management method)
Software deployment
Software implementation
Process design
Configuration management
Enterprise solutions implementation
Enterprise software support
Software administration
User training (technical support)
Developing new training programs
System deployment
Operational excellence initiatives
Process improvement planning
Change management support (employee development activity)
Cross-functional collaboration
Cross-functional communication

Full Job Description

Who We Are

PowerChampions is a best-in-class commercial critical power services platform, one that puts people first and delivers exceptional customer service. We offer commercial generator services including generator sales and installation, maintenance, and emergency repairs for hospitals, data centers, manufacturing plants, and other critical infrastructure facilities.

Your Power. Our Mission.

About the role

We are seeking a Process & Implementation Manager to lead the enterprise-wide deployment, adoption, and continuous optimization of ServiceTitan across our rapidly growing, multi-location organization. This is a highly visible, high-impact opportunity to build our operating foundation from the ground up. As our first dedicated systems and process leader, you will drive ServiceTitan implementations across each depot, own the platform's ongoing administration, and design scalable, standardized workflows that enable every location to operate with consistency, efficiency, and excellence.

This is a remote role. Preference will be given to candidates residing in North Carolina or South Carolina to support travel to depot locations and business operations.

What you'll do

Own ServiceTitan implementation and rollout: Lead end-to-end deployments at each depot, from scoping and configuration through go-live and post-launch stabilization.
Serve as the main liaison with ServiceTitan and the internal platform owner: Act as the in-house ServiceTitan subject matter expert and ongoing point of contact for every depot, handling configuration changes, troubleshooting, and day-to-day optimization as an internal customer success resource for the business.
Establish core operating processes: Design and standardize the workflows that run on ServiceTitan, including inventory management, the sales to operations handoff, new customer setup and onboarding, dispatch, and the job to invoice flow.
Drive change management and adoption: Build and deliver training for field technicians, office staff, and depot managers; establish support rhythms and feedback loops that sustain adoption long after go-live.
Build scalable playbooks: Document SOPs, onboarding playbooks, and configuration standards that can be replicated at every new depot without reliance on outside consultants.
Support ongoing operations: Serve as the escalation point for platform issues across all locations, monitor usage and data quality, and continuously refine processes as the business grows.
Collaborate cross-functionally: Partner with operations, sales, and finance so that ServiceTitan configuration reflects real-world workflows and reporting requirements.
Build the function over time: Establish the team structure, tooling, and success metrics needed to support a growing portfolio of depots.

Minimum Qualifications

5+ years of experience in software implementation, business operations, systems deployment, or process improvement
Hands-on ServiceTitan experience, including platform configuration, implementation, administration, and ongoing optimization
Proven success leading end-to-end software implementations, from planning and configuration through training, launch, and post-implementation support
Experience leading change management initiatives, driving user adoption, training, and continuous process improvement
Demonstrated ability to build scalable processes and operational workflows in fast-growing or evolving organizations
Experience establishing systems and processes from the ground up, creating standardized ways of working across multiple locations
Strong project management, communication, and cross-functional collaboration skills
Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment

Preferred Qualifications

Experience in a field service or skilled trades environment, such as generator services, HVAC, electrical, or mechanical services
Background in customer success, software implementation, business operations, or process improvement
Experience developing and analyzing reports, dashboards, and operational metrics within ServiceTitan
Proven success supporting software implementations across multiple locations or operating sites

Familiarity with integrated business systems, including accounting, payroll, CRM, and other enterprise platforms, with an understanding of how data flows between systems
Experience in technology integration with ServiceTitan (i.e., plug-ins)
Experience designing and delivering training programs while driving user adoption among field-based and non-desk employees

Travel: Up to 25% is required to support implementations, depot go-lives, training, and post-launch support. Travel will vary based on the implementation schedule and evolving business needs.

What Makes You a Great Fit

You will thrive in this role if you:

Enjoy building processes, systems, and structure from the ground up
Excel in fast-paced, high-growth environments where priorities evolve and no two days are the same
Bring clarity and organization to complex or ambiguous situations
Build strong partnerships and communicate effectively across all levels of the organization
Take ownership, solve problems proactively, and drive initiatives to completion
Are passionate about continuous improvement and finding better ways of working
Are eager to grow your career and take on increasing leadership responsibilities

Benefits

At PowerChampions, we invest in our people by offering a competitive benefits package designed to support your health, financial well-being, and work-life balance.

Benefits include:

100% company-paid Medical, Dental, and Vision coverage (Basic Plan) for the employee and their eligible dependents
401(k) with company match
Paid Time Off (PTO)
Ongoing technical training and professional development
Career advancement opportunities within a growing organization

Quick Apply

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