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13d

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Gaming Systems Application Owner

INSPYR Solutions -
Miami, FL

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Job Details

Temp-to-hire | Contract
$55 - $65 an hour

Benefits

Health insurance
401(k)

Qualifications

Roadmap creation (System development task)
Vendor relationship building

Full Job Description

Title: Gaming Systems Application Owner
Location: Miami, FL (Hybrid 3/2)
Duration: 6+ month contract to perm
Compensation: $55.00 – $65.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Gaming Systems Application Owner

The Gaming Systems Application Owner is responsible for the operational ownership, stability, and continuous improvement of assigned gaming-related applications supporting the Corporation's Global Gaming division. This role serves as the primary point of accountability for shipboard and shoreside systems, ensuring applications meet business needs, operate reliably, and align with enterprise technology and security standards. Working closely with operational stakeholders, IT partners, and third-party vendors, the Application Owner ensures effective application performance, issue resolution, and lifecycle management in a highly complex, guest-facing environment.

Serve as the primary, hands-on operational owner and technical subject matter expert for assigned gaming systems and applications used across shipboard and shoreside environments
Oversee day-to-day application operations, including monitoring performance, managing incidents, and coordinating resolution of system issues
Act as the central point of contact between Global Gaming business teams, IT, vendors, compliance and support partners for application-related matters
Partner with IT and vendors to ensure system availability, stability, and compliance with Carnival technology standards and regulatory requirements
Support application enhancements and configuration changes, translating operational needs into clear requirements and validating delivered solutions
Participate in release planning, testing, and deployment coordination to minimize operational disruption
Maintain application documentation, operational procedures, and knowledge artifacts to support consistent system use and supportability
Collaborate with compliance, security, and audit partners to support regulatory adherence and internal controls
Collaborate with developers and UAT teams to ensure solutions meet expectations. This may require working in lab environment
Assist in vendor management activities, including issue escalation, service reviews, and performance tracking
Assume ownership for completion of internal documentation including third party risk assessments and data privacy documentation
Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee's control (list not exhaustive).
Strong understanding of application lifecycle management and production support processes
General knowledge of enterprise technology concepts, including systems integrations, data flows, and infrastructure dependencies.
Familiarity with incident, problem, and change management practices (ITIL concepts a plus)
Awareness of security, compliance, and regulatory considerations in operational systems
Understanding of shipboard or remote operations environments and related challenges is a plus
Strong analytical and troubleshooting skills with the ability to assess issues and drive resolution
Ability to translate operational business needs into technical requirements
Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical audiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proven ability to work independently as an individual contributor while collaborating across teams
Comfortable working with vendors and external partners to resolve issues and deliver outcomes
Ability to remain calm and effective during system outages or high-impact operational issues
Proficient in standard business and collaboration tools (e.g., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike.
Strong proficiency with data analysis using SQL and Excel

Qualifications:

Bachelor's degree in Information Systems, Computer Science, Business, or a related field or equivalent combination of education and relevant experience
3–8 years of experience in application support, application ownership, IT operations, or business systems support
Experience defining strategy, owning a roadmap, and driving execution
Experience with end-to-end product delivery
Experience supporting enterprise applications in an operational or production environment
Experience working with cross-functional stakeholders including business users, IT teams, and third-party vendors
Exposure to casino management systems, gaming systems, or regulated technology environments is beneficial but not required
Experience supporting 24/7 operational environments (e.g., hospitality, travel, retail, gaming) preferred

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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