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Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)

Per Scholas -
New York, NY

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Job Details

Temporary
$45 - $50 an hour
12 days ago

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Pet insurance

Qualifications

AI chatbots
Google Workspace
Data preprocessing
Data visualization software proficiency
Video tutorial instructional content development
Tooling
Educational videography
Automation software
SQL
Business intelligence tools
Desktop (troubleshooting support)
Video communication
Computer networking
Productivity software
AI-driven automation
Data visualization projects
Technical Proficiency
Teaching
Generative AI
Data analysis software

Full Job Description

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

DEPARTMENT: Curriculum Solutions

POSITION TITLE: Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)

LOCATION: Remote, EST (5–10% travel for video production)

REPORTS TO: VP, Product Development & Operations

EMPLOYMENT TYPE: Temporary 3 months

WHO WE'RE LOOKING FOR

We are seeking a technically strong and instructionally minded Content Developer to design, develop, and deliver a high-impact on-camera workshop series on Agentic AI for IT Support and Data Analytics.

This role is for a technical practitioner and educator - someone who understands real-world IT support and Data Analytics workflows and can translate them into structured, hands-on learning experiences using AI tools such as ChatGPT.

You are not just a content writer; you are a builder and demonstrator who can apply AI tools to real IT and Data Analysis tasks, design practical learning experiences, and confidently deliver high-quality recorded instructional content.

WHAT YOU'LL DO

Content Design & Development (30%)

Module Creation: Design and develop a multi-module learning series that applies AI across both IT Support tasks (documentation, customer interaction, troubleshooting, automation, and scripting) and Data Analytics tasks (data cleaning, exploratory analysis, querying, visualization, and reporting), sequenced so learners advance from GenAI prompting to lightweight agentic workflows.
Technical Documentation: Develop lesson plans, scripts, facilitation guides, and learner materials for both domains.
Scenario-Based Learning: Create real-world scenarios: IT support tickets, logs, and user issues, alongside Data Analytics cases such as messy datasets, business questions, and dashboard/reporting requests.
Curriculum Architecture: Translate IT Support and Data Analytics job tasks into structured, progressive learning modules aligned to entry-level roles.

On-Camera Instructional Delivery (30%)

Video Production: Script and record concise 5-8 minute instructional videos demonstrating real-time use of GenAI and, in later modules, agentic AI tools across both IT Support and Data Analytics.
Demonstration-Based Teaching: Show prompting techniques, iterative workflows, and validation methods, building toward agent/tool orchestration and multi-step automation.
Engagement & Clarity: Deliver clear, structured, and engaging content for asynchronous learners.

Hands-on Workshop Design (40%)

Workshop Development: Create 30-45-minute hands-on workshops aligned with each module across both tracks.
Task-Based Learning: Design activities using AI: troubleshooting, documentation, automation, and scripting (IT Support), and data cleaning, querying, analysis, and visualization (Data Analytics).
Assessment Design: Build performance-based exercises that validate learner competency in both domains.

WHAT YOU'LL BRING TO US

Hands-on experience across IT Support and Data Analytics workflows.
Demonstrated ability to apply AI tools (e.g., ChatGPT) to real technical tasks.
Strong communication skills and comfortable demonstrating on camera.

Required Skill Sets

Technical Expertise

2-5 years of combined experience across IT Support (Help Desk, Desktop Support, or Service Desk) and Data Analytics (analyst, reporting, or BI work).
Strong understanding of OS troubleshooting, networking basics, and ticketing workflows.
Data Analytics fundamentals: data cleaning, querying (SQL), spreadsheet analysis, and data visualization (e.g., Excel/Google Sheets, and a BI tool such as Tableau or Power BI).
Experience applying AI tools like ChatGPT to documentation, troubleshooting, scripting, and data analysis tasks.
Familiarity with basic scripting (PowerShell, Bash, or Python); Python for data analysis (e.g., pandas) is a plus.
Exposure to agentic AI concepts such as tool use, automation, and multi-step agent workflows (e.g., custom GPTs, Copilot, or similar), or a clear willingness to build this into the curriculum.

Instructional Design & Professional Skills

1-3 years of experience in instructional design or technical content creation.
Strong ability to simplify technical workflows into structured learning.
Proficiency in Google Workspace.
Strong written and verbal communication skills.
Experience with training video series production.

Preferred Skill Sets

Familiarity with LMS platforms (e.g., Canvas).
Experience in workforce training or bootcamp environments.
Hands-on experience building agentic AI workflows or automations (e.g., custom GPTs, Copilot Studio, n8n, Zapier, or similar).
Exposure to cloud platforms or DevOps concepts.
Access to video production equipment and software technologies.

Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
You are data-driven, result-oriented, and a forward-looking catalyst for social change.
You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.
You are a lifelong learner.
You are an effective communicator with strong oral and written skills.
You are tech-savvy and learn new tools quickly.
You are detail-oriented and have exceptional organizational skills.
You are adept at managing your time and balancing multiple projects and tasks.
You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation

For this role specifically, we are targeting a salary range of $45 - $50 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

Benefits & Perks

Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at [email protected]. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy

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it production support jobs

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