Top 18246 It support Jobs

Tier 3 IT Support Technician
Bedrock Technology —Scranton, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
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IT Support Analyst
D-Patrick —Evansville, IN
- Monday to Friday
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
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Tier 3 IT Support Technician
Bedrock Technology —Jessup, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
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IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Specialist
Greka energy Inc —Remote
- $28.40 - $34.20 an hour
- Part-time
- Remote
- Mid-level
- Windows
- Analysis skills
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8h
IT Support Specialist
J. Morrissey —Norwalk, CT
- $30 - $40 an hour
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
2d
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
10d
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
IT Support Specialist
JobSquad Staffing Solutions —Miami, FL
- $26 - $33 an hour
- Spanish
- Computer science
- Microsoft Outlook
Quick Apply
IT Support Technician
Addison Group —Two Harbors, MN
- $30 - $35 an hour
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
AI & IT Support Assistant
Controlled Combustion —Bronx, NY
- $50,000 - $65,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
2d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply

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Tier 3 IT Support Technician

Bedrock Technology
Scranton, PA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

IT user and group management
Linux support
GPO
Microsoft Exchange
Windows
VLAN
Email configuration (technical support)
Routing protocols
WAN
Server virtualization
Microsoft Teams
SharePoint
Windows support
Network routing
VPN management
Automation tools
PowerShell

Full Job Description

Tier 3 IT Support Technician

Location: Jessup, PA| Type: Full-Time

About the Role

Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a sharp, self-driven Tier 3 IT Support Technician to join our IT team. This is a senior-level hands-on role for someone who thrives on solving the problems no one else can crack — from complex infrastructure failures to deep-dive application troubleshooting. You'll be the last line of defense before issues escalate to vendors or developers, and a go-to resource for Tier 1 and Tier 2 colleagues.

This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily.

What You'll Do

Own escalated incidents — Resolve complex technical issues escalated from Tier 1/2 that require deep system-level investigation and root cause analysis
Administer core infrastructure — Manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V)
Support network operations — Troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team
Manage cloud environments — Administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response — Act as technical lead during major outages, coordinating resolution and communicating status to stakeholders
Develop documentation — Write and maintain runbooks, KB articles, and SOPs to improve team efficiency and reduce repeat escalations
Mentor junior staff — Provide guidance and training to Tier 1/2 technicians to help build team capability
Liaise with vendors — Manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement — Identify recurring issues and work proactively to eliminate them through automation, process changes, or infrastructure improvements

What You'll Bring

Required:

5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID)
Proficiency in PowerShell scripting for automation and administration
Solid networking fundamentals — TCP/IP, VLANs, routing protocols, VPN technologies
Experience with VMware vSphere or Hyper-V virtualization
Ability to independently manage and prioritize a complex, varied workload

Preferred:

Experience with Azure or other cloud platforms (AWS, GCP)
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
Scripting beyond PowerShell — Python, Bash, or similar

Certifications (any of the following are a plus):

Microsoft Certified: Azure Administrator (AZ-104)
CompTIA Security+ / Network+
MCSA / MCSE
VMware VCP
ITIL Foundation

Who You Are

A natural problem-solver who digs deep rather than settling for surface-level fixes
Calm under pressure — you've worked major incidents and know how to lead, not just react
A clear communicator who can translate complex technical issues for non-technical stakeholders
Someone who takes ownership seriously and sees an issue through to resolution
Collaborative and willing to share knowledge — you make the whole team better

What We Offer

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
A collaborative team that values your expertise

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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