Top 34894 It support engineer Jobs

IT Support Engineer (Remote - Chicago)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
IT Support Engineer (Remote - Boston)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
IT Support Engineer (Remote - Dallas)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Sr. Technical Support Engineer
SentinelOne —Remote
- $92,800 - $115,000 a year
- Remote
- Windows
- Senior level
- Communication skills
- Employee stock purchase plan
- Paid holidays
Quick Apply
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Connection —Remote
- Full-time
- Remote
- 5 years
- Windows
- Mentoring
IT Support Engineer
Financial Technology Partners —New York, NY
- $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Opportunities for advancement
Systems Engineer - MBSE Specialist
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Computer science
- Bachelor of Science
- 1 year
- Paid holidays
- Health insurance
Customer Engineer
W-NeWeb Corporation (WNC) —Branchburg, NJ
- $70,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Senior Infrastructure Security Engineer
GNS North America —Grand Rapids, MI
- Full-time
- Background check
- Azure
- System design
Quick Apply
Senior Systems Engineer at NRO – Long-Range Fires Integrator
CSI Consultants, Chantilly, VA —Chantilly, VA
- Full-time
- Military
- Bachelor's degree
- In-person
- Profit sharing
- Dental insurance
Quick Apply
7d
Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance
Systems Integration Engineers - Colorado Springs
In-Depth Engineering Corporation —Colorado Springs, CO
- $75,000 - $150,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
System Engineer I (Kearney/Holdrege Area, NE Candidates only)Net
Turner Technology —Holdrege, NE
- From $65,000 a year
- 8 hour shift
- Background check
- Azure
- Customer service
- Health savings account
- Health insurance
Quick Apply
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
- Opportunities for advancement
Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math
Network Engineer Manager
Logix Fiber Networks —Houston, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Platform DevSecOps Engineer (US citizen/Secret Clearance Required)
IvoryCloud —Rockville, MD
- $155,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Research
- Health insurance
- Dental insurance
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
Quick Apply

I want to receive the latest job alert for it support engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support engineer jobs near

IT Support Engineer (Remote - Chicago)

Xantrion -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
10 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Productivity software
Video conferences (communication methods)

Full Job Description

Xantrion is hiring a fully remote IT Support Engineer. If you’re looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position!

This role is fully remote. Shift time is 9am-6pm Pacific Time.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography, if applicable
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Work with third party support providers when necessary.
Follow up with customers to ensure an issue has been resolved.

Administration

Submit semi-monthly timesheet and expense reports.
Attending scheduled training and meeting sessions.
Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

Ability to work a variable shift any time during Xantrion’s business hours.
Perform audits of customer information and systems as necessary to ensure accuracy.
Take support tickets from the dispatcher.
Update and schedule service tickets until issues have been resolved or further escalated.
Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus.

Knowledge & Experience

Minimum of 3 years of technical support experience required
- Some on-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

Positive attitude.
Strong written, oral, and interpersonal communication skills.
Strong telephone presence with organized follow-up skills.
Ability to follow established operating procedures
Strong, service-oriented, customer-focused.
Strong attention to detail.
Experience working constructively in a team-oriented, collaborative environment.
Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every step of the resolution.
Appropriate amount of time is correctly coded per day.
Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
Internal and external customer satisfaction scores.
Ticket closure rate relative to peers.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $60K - $65K; depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

ThFEes3Nso

Quick Apply

Refine Your Search

it support engineer jobs

IT Support Engineer (Remote - Chicago)

IT Support Engineer (Remote - Boston)

IT Support Engineer (Remote - Dallas)

Junior Engineer - Tier 1 Helpdesk Support

Sr. Technical Support Engineer

Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)

IT Support Engineer

Systems Engineer - MBSE Specialist

Customer Engineer

Senior Infrastructure Security Engineer

Senior Systems Engineer at NRO – Long-Range Fires Integrator

Senior Systems Security Engineer

Systems Integration Engineers - Colorado Springs

System Engineer I (Kearney/Holdrege Area, NE Candidates only)Net

Regional Project Engineer (Pittsburgh Region)

Lead Controls Systems Specialist - OSI PI

Network Engineer Manager

Platform DevSecOps Engineer (US citizen/Secret Clearance Required)

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Lead Identity Access Management (IAM) Engineer/Architect

I want to receive the latest job alert for it support engineer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected