Top 753 It support manager Jobs

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
IT Support Manager - TS/SCI required
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Master's degree
- AWS
7d
IT Help Desk Manager
Davenport & Company —Richmond, VA
- $60,000 - $100,000 a year
- On call
- Windows
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
Manager, IT Support
Airlite Plastics Co. —Omaha, NE
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
IT Support Manager - External Operations & Systems
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- ERP systems
- Travel
- Senior level
- Travel reimbursement
Quick Apply
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
Quick Apply
IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
IT Manager - Technical Support
Cenveo Worldwide Limited —Remote
- Computer science
- Computer Science
- Office
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Manager, Technical Support Engineering
Bullhorn, Inc. —Remote
- $84,993 - $111,553 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Leadership
- Health insurance
- Dental insurance
Manager, Technical Support Engineering
Expel —Herndon, VA
- $106,100 - $153,800 a year
- Remote
- US work authorization
- Senior level
- Parental leave
Quick Apply
10d
IT Support Team Lead / Project Manager
MS Shift —New York, NY
- $90,000 - $100,000 a year
- Computer Science
- 5 years
- Office
- Health insurance
- Dental insurance
IT Manager, Support (Help Desk Manager)
Arrow Bank NA —Glens Falls, NY
- $65,000 - $90,000 a year
- Ability to walk for extended periods
- Windows
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Manager - Technical Support
Granicus —Remote
- $64,000 - $72,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Senior level
- Paid parental leave
- Health savings account
IT HELPDESK MANAGER
City of Columbia —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- Management
- Basic math
- English
IT Operations and Support Manager (Full-Time, 1.0/Days)
Hospice & Community Care —Lancaster, PA
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
- Mileage reimbursement
- AD&D insurance
Quick Apply
IT Support Manager
JANOME AMERICA —Mahwah, NJ
- $85,000 - $100,000 a year
- Overtime
- Computer Science
- 5 years
- ERP systems
Quick Apply
Senior Manager, IT Support Services - Penn Dental Medicine
University of Pennsylvania —Philadelphia, PA
- $100,000 - $105,000 a year
- Full-time
- Background check
- Research
- Office
- Health insurance
- Dental insurance
IT Computer Systems Manager Level 3 (IT Services, Security, & Help Desk Management), Provisional - Instructional Computing & Information Technology, HCCS
The City University of New York (CUNY) —New York, NY
- $106,732 - $143,146 a year
- Full-time
- 18 years or older
- Computer Science
- Research

I want to receive the latest job alert for it support manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near

Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

Apply Now

Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

Apply Now

Refine Your Search

it support manager jobs

Global Manager, IT Support Services

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

IT Support Manager - TS/SCI required

IT Help Desk Manager

Manager, IT Support

IT Support Manager - External Operations & Systems

IT Support Manager - Internal Operations

IT Support Supervisor

IT Manager - Technical Support

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Manager, Technical Support Engineering

Manager, Technical Support Engineering

IT Support Team Lead / Project Manager

IT Manager, Support (Help Desk Manager)

Manager - Technical Support

IT HELPDESK MANAGER

IT Operations and Support Manager (Full-Time, 1.0/Days)

IT Support Manager

Senior Manager, IT Support Services - Penn Dental Medicine

IT Computer Systems Manager Level 3 (IT Services, Security, & Help Desk Management), Provisional - Instructional Computing & Information Technology, HCCS

I want to receive the latest job alert for it support manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected