Top 4393 It support server specialist Jobs

Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
IT Specialist
Trailhead Biosystems Inc. —Beachwood, OH
- $70,000 - $75,000 a year
- Full-time
- 3 years
- SharePoint
- In-person
- Relocation assistance
- Health insurance
Quick Apply
IT Infrastructure and Security Specialist
Stellar Precision Components —Jeannette, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)
LAKE REGION ELECTRIC COOPERATIVE —Detroit Lakes, MN
- $32 - $35 an hour
- Email
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
11d
IT Infrastructure Specialist
Custom Aluminum Products —Genoa, IL
- $58,000 - $70,000 a year
- Full-time
- Mid-level
- Travel
- In-person
- Paid holidays
- Health insurance
Quick Apply
7d
IT Specialist
AHU Technologies Inc —Washington, DC
- $42 - $47 an hour
- Full-time
- 6 years
- Microsoft Outlook
- Windows
Quick Apply
Customer Support Specialist
HelloTeam —Remote
- Full-time
- Remote
- Computer literacy
- Writing skills
- Business Administration
Quick Apply
IT Specialist
Lazy Eye Coffee —Los Angeles, CA
- Call employer
- English
- Mid-level
- Windows
Quick Apply
Customer Support Specialist I
Cantata Health Solutions, LLC —Remote
- $42,000 - $48,000 a year
- Weekends as needed
- Remote
- Computer Science
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
14d
IT Support Specialist
Legal Monkeys —College Station, TX
- $1 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
3d
IT Support Specialist
Legal Monkeys —Waco, TX
- $1 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
3d
IT Inventory Control Specialist
Grandma Hoerner's Foods, Inc. —Alma, KS
- Multiple hires
- ERP systems
- Mid-level
- US work authorization
- Health insurance
- 401(k)
Quick Apply
IT Specialist
Minnesota Epilepsy Group PA —Roseville, MN
- From $49,920 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT TECHNICAL SUPPORT SPECIALIST
Advanced Motion Controls —Camarillo, CA
- $39 - $49 an hour
- Weekends as needed
- Computer science
- Computer Science
- High school diploma or GED
Tier 2 - IT Support Specialist
Artemis IT —Melbourne, FL
- $50,000 - $65,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Paid training
- Paid holidays
Quick Apply
3d
IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
- $22 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Support Specialist (3 YRS Exp REQ)
Advanced Tech Enterprises —Broken Arrow, OK
- $40,000 - $55,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Paid time off
Quick Apply
3d
IT Support Specialist (100% On-Site--Bow, NH)
Coastal Specialty Forest Products Inc —Bow, NH
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist - II
Diamond Assets —Milton, WI
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Specialist

Sheldon Manufacturing -
Cornelius, OR

Quick Apply

Job Details

Full-time
$20 - $26 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Customer returns handling
Writing skills
Wiring diagrams
Electrical schematic reading and interpretation
Driver's License
Troubleshooting electrical systems
Electrical layout diagram interpretation
Computer skills
Technical troubleshooting support
Productivity software
Associate's degree
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

ABOUT SHELDON MANUFACTURING

Sheldon Manufacturing, Inc. is an Oregon-based, ISO 9001:2015 certified leader in the design and production of constant temperature equipment for the global life sciences, pharmaceutical, and industrial sectors. Since 1970, the company has operated brands like SHEL LAB, BACTRON, and Cascade TEK, providing a diverse portfolio of high-performance incubators, vacuum ovens, water baths, and anaerobic chambers. Beyond its standard product lines, Sheldon specializes in custom OEM manufacturing, utilizing advanced in-house metal fabrication to deliver precise environmental control solutions tailored to specific research and aerospace applications.

TASKS AND JOB DESCRIPTION

THE DEPARTMENT'S VISION IS TO RESPOND TO AND RESOLVE ALL CUSTOMER REQUESTS, PROBLEMS, AND ISSUES IN SUCH A WAY THAT EXCEEDS CUSTOMERS’ EXPECTATIONS, MAKES THE CUSTOMER FEEL VALUED, ENHANCES THE SHELDON IMAGE AND BRAND, AND, CRUCIALLY, PROMOTES FUTURE SALES THROUGH OUTSTANDING CUSTOMER SERVICE.

OUR IDEAL CANDIDATE LOVES HELPING PEOPLE AND JUMPS AT THE CHANCE TO SOLVE TOUGH TECHNICAL PROBLEMS. THEY CAN QUICKLY BREAK DOWN CUSTOMER ISSUES, TURN THEM INTO A CLEAR PROBLEM STATEMENT, MAP OUT A SHARP TROUBLESHOOTING PLAN, AND WORK SIDE-BY-SIDE WITH THE CUSTOMER TO FIX IT. MOST CHALLENGES THEY’LL TACKLE INVOLVE ELECTRICAL SYSTEMS, INCLUDING MOTORS, FANS, AND HEATING ELEMENTS.

Service Calls and Troubleshooting

Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems. Help the customer obtain necessary replacement parts (warranty or purchased) and provide information required to repair and resolve the problem. Verify the warranty term and document parts replacement according to current warranty replacement policy.
If onsite service is needed, arrange an on-site service call with either a third-party service company or a Sheldon employee. Follow up with the customer and service company to verify that the problem has been resolved, all parts have been returned, and the service invoice has been received.
Take ownership of customer issues as assigned or necessary and follow the problem through until it reaches a final resolution and the customer is satisfied.
Collaborate with other personnel and departments as necessary to resolve issues.
Document all aspects of every customer issue/case for future evaluation and continuity of service if another representative or department takes over the issue.
Escalate issues to management or engineering when necessary.
Train customers in unit operation when necessary.
Assist service technicians who are on-site when necessary.

Order Fulfillment

Assist customers in identifying replacement parts and pricing as necessary.
Generate orders for parts as needed, ensuring that payment or terms are transparent to the customer and that all parts are completed and accurate before releasing the order for shipment.
If parts need to be returned, complete the documentation and generate the return authorization as necessary. Verify all documents' accuracy and outline the problems and steps taken in Business Central.

Additional

Provide feedback to engineering and quality teams with information from the field to enhance form, fit, function, and customer satisfaction.
Update service documentation to keep manuals and up to date.
Assist management with reports as necessary.

Required Qualifications

Associate degree or higher, preferably in a technical field
Minimum of Two Years of Technical Support experience in lieu of degree
Ability to interpret wiring diagrams (MUST!)
Excellent telephone and writing skills
Valid Driver’s License and Motor Vehicle Insurance coverage
Microsoft Office experience (Excel, Word, PowerPoint)
Ability to perform detailed data entry while managing a customer call
Ability to travel, including internationally when needed
Continuous Improvement Mindset: Strive to improve troubleshooting and analysis skills continuously.

Bonus Points / Nice to Haves

Laboratory Equipment Experience
Ability to interpret P&ID diagrams and troubleshoot temperature-controlled equipment
Familiarity with hand tools, appliance repairs, and electrical systems
Experience with MRP/ERP/CRM software
SharePoint or Microsoft Business Central experience

Additional Details

Hourly / Full Time / Non-Exempt
Monday Through Friday
Hybrid schedule: work from home on Fridays. Potential for 2 work from home days. NO RELOCATION ASSISTANCE WILL BE OFFERED.
Once fully trained, some flexibility available for shift start/end times.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support server specialist jobs

Technical Support Specialist

IT Specialist

IT Infrastructure and Security Specialist

IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)

IT Infrastructure Specialist

IT Specialist

Customer Support Specialist

IT Specialist

Customer Support Specialist I

Tier 1 Support Specialist - US Remote

IT Support Specialist

IT Support Specialist

IT Inventory Control Specialist

IT Specialist

IT TECHNICAL SUPPORT SPECIALIST

Tier 2 - IT Support Specialist

IT Dept - Service Support Specialist I

IT Support Specialist (3 YRS Exp REQ)

IT Support Specialist (100% On-Site--Bow, NH)

IT Support Specialist - II

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