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IT Systems Analyst

Computer Enterprises Inc -
Chantilly, VA

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Job Details

$85,000 - $100,000 a year
2 hours ago

Qualifications

Cloud identity and access management (IAM)
Knowledge management
Mobile device support
IT user and group management
Technical documentation
Triage
Microsoft Exchange
Windows
Incident Escalation
Legal firm experience
Email configuration (technical support)
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
Law office experience
User guides
UEM
Access control management
Desktop administration
Escalation handling
Standard operating procedures (SOPs)
Ticketing system technical support
Standard operating procedures drafting
Identity & access management

Full Job Description

IT Systems Analyst

Location:
Chantilly, VA

Contract:
W2 only, Direct hire

Pay:
85-100K

Must have past direct legal/law firm expereince

Overview

As our IT Systems Analyst, you'll be the primary operational backbone of a lean, high-performing IT team. You'll own tier-two support, device lifecycle management, and user onboarding/offboarding — work that directly impacts the experience of every attorney and staff member at the firm. Reporting to the CIO with close day-to-day collaboration with the IT Systems Manager, you'll have the visibility and authority to make a difference.

Key Responsibilities

Serve as the primary internal escalation point for helpdesk requests
Triage and resolve end-user issues across Windows, Microsoft 365, and legal tech platforms
Coordinate with the Managed Service Provider (MSP) on open tickets, ensuring resolution to firm standards
Build runbooks and self-service resources to reduce recurring issues
Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune
Execute device provisioning for new hires — imaging, policy application, and app deployment
Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet
Maintain accurate device inventory aligned with firm security standards
Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions
Partner with HR to ensure timely, accurate execution of user lifecycle workflows
Maintain onboarding/offboarding checklists in compliance with firm access control policies
Coordinate hardware procurement, imaging, and deployment for the firm's refresh program
Track inventory, refresh cycles, and warranty status
Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades
Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale

Required Skills

Windows Endpoint Expertise: Hands-on ability to troubleshoot and resolve issues across Windows environments and Microsoft 365 applications with minimal escalation
Microsoft 365 Administration: Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control
Mobile Device Management (MDM): Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management
User Lifecycle Management: Proven ability to execute onboarding and offboarding workflows accurately — account provisioning, device setup, and multi-system access management
Documentation Discipline: Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge
Systematic Troubleshooting: A methodical, logical approach to diagnosing endpoint, application, and connectivity issues — always with an eye toward documenting resolutions
Professional Communication: Confident communicating technical concepts to attorneys and non-technical staff at all levels
Priority & Queue Management: Ability to manage concurrent support tickets, provisioning requests, and projects without losing track of open items
Experience in a law firm, legal services, or professional services environment

Preferred Skills

Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management
Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems)
Experience coordinating with a managed service provider in a hybrid IT model
Microsoft 365 Fundamentals (MS-900) or equivalent certification

Why Should I Apply?

This role offers the opportunity to be a key driver of technological efficiency within a dynamic legal environment. You will have the ownership and visibility to make a tangible impact on the firm's operations and security.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

#ZR
#INDGEN

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