Top 100606 It technical engineer Jobs

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Systems Engineer II
BioAgilytix —Durham, NC
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Quick Apply
IT Application Engineer
Denken Solutions, Inc. —Foster City, MI
- $88 an hour
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT - Technical Engineer - OM Ships
OM —Florence, SC
- Senior level
Quick Apply
Technical Applications Engineer
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Sales
- Engineering
- Mid-level
- Health savings account
- Health insurance
Quick Apply
SIM Operations Engineer
Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
- Engineering
- Windows
- Disability insurance
- Health insurance
Chief Systems Engineer
Space Kinetic —El Segundo, CA
- $150,000 - $230,000 a year
- Full-time
- 7 years
- Computer Science
- Bachelor of Science
- Commuter assistance
- Relocation assistance
Quick Apply
Technical Product Development Manager
Lumijes Technologies —Gainesville, FL
- Full-time
- Hybrid work
- Background check
- Product management
- Senior level
Quick Apply
9d
Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance
Senior Software Development Engineer (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $120,000 a year
- Full-time
- System design
- Office
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Technical Product Development Manager
Lumijes Technologies —Gulf Breeze, FL
- Full-time
- Hybrid work
- Background check
- Product management
- Senior level
Quick Apply
9d
Engineer III - EDI
Inland Empire Health Plan —Rancho Cucamonga, CA
- $118,601.60 - $157,144.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- HIPAA
- Paid holidays
- Disability insurance
Rocket Booster SME
Modern Technology Solutions, Inc —Huntsville, AL
- 11+ years
- Analysis skills
- Senior level
- Disability insurance
- Health insurance
APQP Quality Engineer
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Fire Protection Engineer
Resolut Group —Salt Lake City, UT
- From $70,000 a year
- Overtime
- System design
- Mid-level
- HVAC
- Health savings account
- Health insurance
Quick Apply
Broadcast Engineer
Reach Media LLC —Washington, DC
- $87,000 - $110,000 a year
- Overnight shift
- Azure
- 5 years
- English
- Health savings account
- Relocation assistance
Quick Apply
Game Product Manager (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sr Engineer, IPT - Electrical & Avionics Systems
Piper Aircraft, Inc. —Vero Beach, FL
- Overtime
- 6 years
- OSHA
- Bachelor of Science
Quick Apply
Test Engineer
Schweitzer Engineering Laboratories, Inc. —Pullman, WA
- $84,200 - $170,400 a year
- Full-time
- Bachelor of Science
- Mid-level
- Residential
- Tuition reimbursement
- Employee stock ownership plan
Quick Apply
Test Engineer II/III
Crane Aerospace & Electronics —Burbank, CA
- $95,700 - $138,584 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Paid holidays
- Disability insurance

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IT Support Engineer

TAG Solutions -
Menands, NY

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Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technical engineer jobs

IT Support Engineer

IT Systems Engineer II

IT Application Engineer

IT - Technical Engineer - OM Ships

Technical Applications Engineer

SIM Operations Engineer

Chief Systems Engineer

Technical Product Development Manager

Senior Systems Security Engineer

Senior Software Development Engineer (Chinese Mandarin Speaker)

Technical Product Development Manager

Engineer III - EDI

Rocket Booster SME

APQP Quality Engineer

Fire Protection Engineer

Broadcast Engineer

Game Product Manager (Chinese Mandarin Speaker)

Sr Engineer, IPT - Electrical & Avionics Systems

Test Engineer

Test Engineer II/III

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