Top 1578 Itil process analyst Jobs

Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Business Analyst
Alps Alpine North America Inc —McAllen, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
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12d
SQL Database Analyst
ASD —Camp Smith, HI
- $65 - $75 an hour
- Weekends as needed
- Background check
- 5 years
- DevOps
- Relocation assistance
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4d
TS/SCI SharePoint Developer
TEKsystems —Fort Meade, MD
- $75 - $90 an hour
- Contract
- Office
- Master's degree
- SQL
- Commuter assistance
- Health savings account
SD Analyst
Provalus —Jasper, TX
- Computer networking
- Communication skills
- Entry level
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Senior IT Integration Analyst
Performance Personnel Services, LLC —Pascagoula, MS
- $44 - $49 an hour
- Full-time
- Microsoft Excel
- Office
- Microsoft Office
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Sentinel Principal/ Sr Principal Systems Software Analyst - 18797
Northrop Grumman —Roy, UT
- $98,400 - $184,200 a year
- Overtime
- Azure
- Master's degree
- AWS
- Paid holidays
- Disability insurance
Senior Analyst, Information Security
StandardAero —Dallas, TX
- Full-time
- DevOps
- System design
- Research
- AD&D insurance
- Disability insurance
SAP Business Systems Analyst
Trumpf —Farmington, CT
- Full-time
- Computer science
- Computer Science
- System design
12d
Splunk Administrator
Belcan —Des Moines, IA
- $95,000 - $105,000 a year
- On call
- Writing skills
- System design
- Windows
- Paid holidays
- Health insurance
9d
Oracle Database Analyst Sr Principal
General Dynamics Information Technology —Offutt AFB, NE
- $129,813 - $155,250 a year
- 8 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Senior Software Configuration Management (ICAM) and Mission Assurance Analyst
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Bachelor of Science
- Data analysis skills
Senior Bioengineering Analyst (Clinical Engineering / Biomedical Equipment)
Dell Medical School —Austin, TX
- From $95,000 a year
- Weekends as needed
- Microsoft Office
- Driver's License
- Travel
- Mileage reimbursement
Quick Apply
ServiceNow Workflow Manager
Govcio LLC —Hampton, VA
- $120,000 - $150,650 a year
- Full-time
- High school diploma or GED
- Continuous improvement
- JavaScript
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
7d
Technology Business Management Analyst
SNI Companies —Ogden, UT
- $140,000 - $155,000 a year
- Full-time
- 5 years
- Finance
- Master's degree
Quick Apply
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Somerset, NJ
- $25 - $36 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
3d
Systems Engineer (Hiring Event)
National Geospatial-Intelligence Agency —Springfield, VA
- $121,785 - $187,093 a year
- Online Application
- Computer Science
- Customer service
- Pass drug screening
6d
Application Analyst – Epic Radiant / Lumens
Dell Medical School —Austin, TX
- From $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- System design
Quick Apply
Team Lead - Service Management
GEHA —Lee's Summit, MO
- $126,147 - $159,583 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- AD&D insurance
- Disability insurance

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Technical Service Desk Analyst - PT (Remote)

Unity -
Las Cruces, NM

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Job Details

Part-time

Qualifications

Communication skills
Entry level

Full Job Description

Job Title: Part Time, IT Service Desk Analyst, Tier 1

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

UnityBPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers

Roles, Responsibilities and Expectations

Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

CompTIA A+ Certification preferred
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE

Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants’ availability during the interview process.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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Refine Your Search

itil process analyst jobs

Technical Service Desk Analyst - PT (Remote)

Business Analyst

SQL Database Analyst

TS/SCI SharePoint Developer

SD Analyst

Senior IT Integration Analyst

Sentinel Principal/ Sr Principal Systems Software Analyst - 18797

Senior Analyst, Information Security

SAP Business Systems Analyst

Splunk Administrator

Oracle Database Analyst Sr Principal

Senior Software Configuration Management (ICAM) and Mission Assurance Analyst

Senior Bioengineering Analyst (Clinical Engineering / Biomedical Equipment)

ServiceNow Workflow Manager

Service Desk Analyst II

Technology Business Management Analyst

Service Desk Analyst II

Systems Engineer (Hiring Event)

Application Analyst – Epic Radiant / Lumens

Team Lead - Service Management

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