Top 13 Itil trainer Jobs

ServiceNow Trainer
eCIFM Solutions Inc. —San Ramon, CA
- $80,000 a year
- Full-time
- Customer service
- Mid-level
- 3 years
Quick Apply
Network Operations Center (NOC) Trainer
CACI —Springfield, VA
- $86,600 - $181,800 a year
- Full-time
- Classroom
- 5 years
- Bachelor's degree
- Health insurance
Freelance Trainer HDI-Certified - Mandatory (VILT Program) – 1-Day Training Delivery
Aigrev. —Remote
- Up to $100 an hour
- Contract
- Remote
- Customer service
- 5 years
- Senior level
- Paid training
Quick Apply
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Stamford, CT
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Training Coordinator
Blue Sky Innovative Solutions —Chantilly, VA
- $95,000 - $105,000 a year
- Full-time
- Classroom
- Mid-level
- Bachelor's degree
Quick Apply
ERP Business Systems Support and Training Specialist
MAGNETO & DIESEL INJECTOR SERVICE INC —Humble, TX
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Technical Trainer – Managed Services
Nordic —United States
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- 3 years

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ServiceNow Trainer

eCIFM Solutions Inc.
San Ramon, CA

Quick Apply

Job Details

Full-time
$80,000 a year

Qualifications

Content creation for technical audiences
Procedural guides
Customer service
IT service management
Online training platform teaching experience
ServiceNow
Remote training
Cross-functional communication

Full Job Description

Job Description

A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as IT service management (ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer sessions; create training materials; and assess learner progress. Their goal is to ensure users can efficiently utilize ServiceNow to improve business processes.

Primary Responsibilities

Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
Deliver targeted training on new features, portals, workflows, and catalog items.
Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
Maintain training materials in both digital and print formats to support broad accessibility.
Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Qualifications

Hands on experience using the ServiceNow platform
3+ years facilitating tailored in person, virtual and train the trainer training
3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
Strong verbal and written communication skills for training diverse audiences
Ability to simplify complex technical concepts into accessible training materials
Experience collaborating with cross functional teams to refine training requirements and content
Possess excellent customer service skills
Ability to multi-task and self-assign work in a fast-paced environment.
Understanding of ITIL foundation or ITIL certified.

Deliverables

Develop a training curriculum to include module-by-module breakdown with learning objectives, prerequisites, and outcomes and suggested session length and sequence for each module.
Create training materials that include PowerPoint/Google Slides decks with visuals and examples, hands-on exercise guides and lab instructions (where appropriate), video tutorials for complex workflows or configurations and cheat sheets for quick reference.
Design a Performance Analytics training package to include step-by-step guide to creating dashboards and widgets; sample datasets/mock scenarios for practice; and best practices for data visualization and reporting.
Generate a Train-the-Trainer Program
Provide Post-Training Support in the form of Q&A session recordings or FAQs, follow-up email or portal access for learners, feedback collection and analysis for future updates.
Centralize library of all training assets (Confluence, SharePoint, or LMS) with version control and change logs for updates.

Work Location: Remote

Quick Apply

Refine Your Search

itil trainer jobs

ServiceNow Trainer

Network Operations Center (NOC) Trainer

Freelance Trainer HDI-Certified - Mandatory (VILT Program) – 1-Day Training Delivery

Epic Credentialed Trainer-Project Delivery Senior Analyst

Training Coordinator

ERP Business Systems Support and Training Specialist

Technical Trainer – Managed Services

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