Top 1275 Itsm solutions manager Jobs

IT Administrator
FourteenIP —Appleton, WI
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Systems Technician
SMS DATA PRODUCTS GROUP, INC —Albuquerque, NM
- Full-time
- Mid-level
- Communication skills
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Information Technology Engineer- Network
LiveOnNY —Long Island City, NY
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
- Disability insurance
- Health insurance
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IT Technician II in Gainesville, FL
The Collier Companies —Gainesville, FL
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
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Manager of Enterprise Systems Integration (On-Site)
Ace Hardware Corporation —Oak Brook, IL
- $158,400 - $205,950 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
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12d
ServiceNow Workflow Manager
Govcio LLC —Hampton, VA
- $120,000 - $150,650 a year
- Full-time
- High school diploma or GED
- Continuous improvement
- JavaScript
Quality Assurance Manager - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $111,155 - $150,385 a year
- 6 years
- Office
- Bachelor's degree
- Paid time off
- 401(k) matching
IT Solution Architect (954)
ABC® Supply Co. Inc. —Beloit, WI
- $126,200 - $158,700 a year
- Full-time
- Computer Science
- Office
- 3 years
- Paid holidays
- Disability insurance
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays
Systems Analyst IV
Guerbet —Raleigh, NC
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Bachelor's degree
Enterprise Architect, Senior Advisor
Peraton —Herndon, VA
- $135,000 - $216,000 a year
- Azure
- Computer Science
- PMP
- Health savings account
- Paid holidays
Manager-IT Operations
WaterOne —Lenexa, KS
- $134,700 - $188,500 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Wellness program
- AD&D insurance
ISSO
Leidos —Alexandria, VA
- $107,900 - $195,050 a year
- Full-time
- 6 years
- Master's degree
- Bachelor's degree
Cyber Systems Architect, Senior Advisor
Peraton —Herndon, VA
- $135,000 - $216,000 a year
- Azure
- Computer Science
- System design
- Health savings account
- Paid holidays
Enterprise Infrastructure Manager - Voice Engineering
PNC Financial Services Group —Farmers Branch, TX
- $100,100 - $185,900 a year
- Full-time
- 5 years
- Office
- Master's degree
- Wellness program
- Health savings account
ServiceNow Certified Technical Architect
Govcio LLC —Hampton, VA
- $190,000 - $215,000 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Organizational skills
Manager, Systems and Database Engineering
Pepperdine University —Remote
- $145,000 - $172,000 a year
- Online Application
- Remote
- Computer science
- Computer Science
- 5 years
Systems Engineer – IT Capacity
General Dynamics Information Technology —Offutt AFB, NE
- $129,813 - $161,000 a year
- Bachelor of Science
- Bachelor's degree
- Travel
- Paid holidays
- 401(k) matching
Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)
PNC Financial Services Group —Birmingham, AL
- $100,100 - $204,490 a year
- Full-time
- Azure
- DevOps
- Windows
- Wellness program
- Health savings account

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IT Administrator

FourteenIP -
Appleton, WI

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Cloud identity and access management (IAM)
Mobile device support
Data center experience
Azure
Authorization controls implementation
IT user and group management
Linux support
GPO
General IT Controls
Software implementation
Git
Microsoft Exchange
Public Cloud
Microservices
AWS
Email configuration (technical support)
Desktop (troubleshooting support)
Software asset management
Azure AD
Data access controls implementation
Cable routing
Microsoft Teams
MFA
UEM
Hardware management
Productivity software
Access control management
Desktop administration
Security technology solutions implementations
Equipment racks mounting

Full Job Description

Job Summary
The IT Administrator serves as the operational backbone of the organization's day-to-day technology environment. Reporting to the Network Operations Manager, this role owns end-to-end IT service delivery, encompassing user support, identity and access management, endpoint fleet management, Microsoft 365 administration, and security control implementation. This individual supports the reliability, security, and scalability of the company's IT operations, serving as a key resource for resolving basic to complex technical issues.

Key Responsibilities

Break/Fix & Day-to-Day IT Support

Own the intake, triage, and resolution of IT support tickets across hardware, software, office networking, and peripherals.
Serve as the primary escalation point for complex or recurring incidents that exceed Tier 1 capabilities.
Establish and maintain SLAs for incident response and resolution, tracking metrics to drive continuous improvement.

Microsoft 365 Administration

Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
Manage licensing assignments, group policies, and tenant-level security and compliance configurations.
Implement and maintain conditional access policies, multi-factor authentication (MFA), and Microsoft Defender for Business.
Monitor service health, review audit logs, and respond to anomalies or policy violations.

Security Controls & Compliance

Implement, enforce, and continuously improve endpoint, identity, and data security controls in alignment with organizational policy and applicable frameworks (e.g., NIST, CIS, SOC 2).
Partner with the Security and Compliance Lead on security initiatives, audits, and risk remediation.
Respond to vulnerability scanning tooling and coordinate remediation efforts across the endpoint fleet. (Threatspike, Intune, Defender)
Develop and maintain IT security documentation, procedures, and runbooks.

Endpoint Management

Manage and maintain the full corporate endpoint lifecycle — desktops, laptops, tablets, mobile devices, and peripherals — from provisioning through decommission.
Administer a Mobile Device Management (MDM) solution (e.g., Microsoft Intune) for corporate-owned and BYOD devices.
Implement and enforce BYOD policies, ensuring personal devices meet organizational security standards before accessing corporate resources.
Maintain software deployment pipelines, OS patch management, and automated endpoint configuration via MDM/GPO.

User Provisioning, Onboarding & Offboarding

Own the full user lifecycle process: account creation, role-based access provisioning, equipment setup, orientation support, and access revocation upon separation.
Develop and maintain standardized onboarding and offboarding checklists and automation workflows to ensure consistency and auditability.
Coordinate with HR, Payroll, and department managers to align provisioning timelines with business needs.
Maintain accurate records of user access rights and system accounts in compliance with the principle of least privilege.

Inventory Management

Maintain a comprehensive and accurate IT asset inventory, including hardware, software licenses, and peripherals. This includes assets in your local office (Appleton warehouse/spares) as well as remote offices (Wigan, Orlando, etc)
Track asset assignments, warranties, refresh cycles, and disposal in an IT asset management (ITAM) system
Produce regular inventory reports and support audit requests.

Datacenter, Server & Rack Operations

Perform hands-on datacenter tasks including rack-and-stack, cable management, hardware replacement, and basic parts replacement.
Coordinate with the network and systems teams on capacity planning, hardware procurement, and rack space allocation.

Qualifications:

Required

5+ years of progressive IT experience
Demonstrated expertise in Microsoft 365 administration (Exchange Online, Entra ID / Azure AD, Teams, SharePoint, Intune, etc).
Hands-on experience managing endpoints at scale using MDM platforms (Microsoft Intune, Jamf, or equivalent).
Working knowledge of BYOD policy and management, including personal device policy enforcement.
Familiarity with implementing security controls — MFA, conditional access, endpoint compliance policies, vulnerability remediation.
Proven experience managing user lifecycle workflows (onboarding, offboarding, access management).
Experience with IT asset management and maintaining accurate hardware/software inventories.
Comfortable performing physical datacenter tasks including racking hardware and cable management.
Strong troubleshooting skills across Windows (required), MacOS (preferred), and Linux (preferred, but not required) endpoints.
Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders.

Preferred

Relevant industry certifications: Microsoft 365 Certified (e.g., MS-102 / MD-102), CompTIA Security+, ITIL Foundation, or equivalent.
Experience migrating live IT operations from Google Workspace to Microsoft 365
Experience with ticketing and ITSM platforms (e.g., Zoho, Jira, etc).
Exposure to compliance frameworks such as SOC 2, ISO27001, or CIS Controls.
Scripting ability in PowerShell or Python to automate administrative tasks.
Experience in a mid-size or high-growth technology company environment.

Work Environment & Physical Requirements

This role requires occasional physical activity including lifting IT equipment (up to 75 lbs), and working in server room / datacenter environments.
Must be available for after-hours maintenance windows and on-call escalation on a rotating or as-needed basis.
Travel between office locations or datacenters may be required

About 14IP

14IP is a leading supplier in the AI and telecommunications industry, serving customers from all market segments but specializing in the hospitality industry. Products and services include a mix of hosted VoIP (trunking, UC, PBX) solutions as well as on-prem hardware (PBX, gateway, phone). The company is headquartered in Wigan (England, UK) with secondary offices in Orlando, FL and Appleton, WI (both US).

14IP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.

Pay: $65,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: Hybrid remote in Appleton, WI 54914

Quick Apply

Refine Your Search

itsm solutions manager jobs

IT Administrator

Systems Technician

Information Technology Engineer- Network

IT Technician II in Gainesville, FL

Manager of Enterprise Systems Integration (On-Site)

Cloud Support Technician

ServiceNow Workflow Manager

Quality Assurance Manager - TS/SCI with Polygraph

IT Solution Architect (954)

Director, Product Management - ServiceNow

Systems Analyst IV

Enterprise Architect, Senior Advisor

Manager-IT Operations

ISSO

Cyber Systems Architect, Senior Advisor

Enterprise Infrastructure Manager - Voice Engineering

ServiceNow Certified Technical Architect

Manager, Systems and Database Engineering

Systems Engineer – IT Capacity

Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)

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